SHAHZEB NASIR
Chichester,WEST SUSSEX
Summary
An experienced and quality focused Manager from technical background with invaluable managerial expertise. Highly focused with a comprehensive knowledge of customer dealing and understanding of various sectors such as Operation Services, Team management, Maintenance coordination and property management. A consistent track record of successfully employing best management practices that improve efficiency, reduce operating costs whilst increasing productivity. Easy going by nature and able to get along with both work colleagues and senior managers.
Overview
18
18
years of professional experience
Work History
Regional Residential Manager
Criterion Hospitality
London
03.2022 - Current
- Monitor payment of contractors and ensure invoices are processed promptly
- Daily Block Management Activities
- Undertake regular site visits and create reports covering observations and remedial works required
- Instruct contractors for repair works and verify contractor work completed to specification
- Attending meetings with the landlords
- Create and issue notices to residents
- Maintaining Health & Safety Audits and hazard analysis
- Managing on-site staff ROTAs and prepare monthly payroll for the staff
- Chase rental arrears and working closely with credit control
- Managing on-site parking in terms of issuing permits and raising charges
- Conducting training and development programs for the staff
- Arranging viewings and managing move ins and move outs
- Issuing Section 8 notices when necessary
- Assist in creating and agreeing annual Service Charge budgets with the client
- Assist the Estate Manager to ensure annual Service Charge accounts are created, approved by client and issued to leaseholders
- Monitor payment of contractors and ensure invoices are processed promptly
- Assist in dealing with queries relating to the Service Charge
- Daily Block Management Activities
- Undertake regular site visits and create site reports covering observations and remedial works required
- Instruct contractors for repair works and verify contractor work completed to specification
- Instruct contractor for insurance repair works and verify contractor work completed to specification
- Assist in arranging periodic estate meetings with leaseholders / residents
- Arranging and attend AGM with leaseholders, Management and RA Directors
- Create and issue notices to leaseholders / residents
- Overlooking Health and Safety issues
- Supervising Section 20s
- Manage On-site team
- Also responsible for their training and development.
Development Manager
Galliards Homes
City of London
06.2016 - 09.2021
- Provides the highest level of customer service to the residents and lease holders
- Efficiently handle a variety of calls with superior phone etiquette and strong retention of details
- Provide research and place reservations on a real-time basis
- Document requests and research in case management system
- Respond to telephone and email communications from clients in an efficient and professional manner
- Provide written and verbal presentation of research to clients
- Assist Management in daily distribution of work
- Maintain working relationship as liaison between residents and building management
- Intercepting any queries from the leaseholders
- Managing ON site staff
- Supporting the property estate agents
- Carry out maintenance checks through BMS systems
- Conduct Fire Alarm, Lifts and Emergency lighting tests
- Assisting in preparation of service charge budgets reports.
Assistant Manager
Express Lodging LTD- Hotels
Ilford, Redbridge
01.2014 - 06.2016
- Manage Front of house Reception
- Dealing with bookings by phone, e-mail, letter, fax or face-to-face
- Completing procedures when guests arrive and leave
- Choosing rooms and handing out keys
- Preparing bills and taking payments
- Taking and passing on messages to guests
- Dealing with special requests from guests (like booking theatre tickets or storing valuable items)
- Answering questions about what the hotel offers and the surrounding area
- Dealing with complaints or problems.
- Assisting General manager with compliance audits.
Concierge Supervisor
FDS LTD
City of Westminster
11.2011 - 01.2014
- Daily inspection of the Development and record of all faults in the maintenance book referring issues to the managing agent/ Maintenance team
- Supervising the cleaning and gardening contractors
- Ensure effective security of residents and the building at all times
- Making sure for smooth running of car parking facilities issuing parking permits to the residents and contractors
- Issuing of keys/access fobs to residents whilst recording at all times the signing in and out of keys/access fobs
- Supervising for all deliveries to main reception desk, receiving and safekeeping of all parcels and registered mail
- Viewing accounts and maintaining the balances up to date for every tenant
- Preparing documents to put out tenders for contractors
- Responsible for Checking in for the new tenants and checking out for the leaving tenants
- Calculating and comparing costs for required goods or services to achieve maximum value for money
- Ensuring the premises meets health and safety requirements
- Coordinating and leading one or more teams to cover various areas of responsibility.
Concierge Supervisor
FDS LTD
City of London
11.2010 - 11.2011
- Front of House Concierge To ensure that there are appropriate professional standards of behaviour in the complex
- To monitor the standards of work, working practices, productivity and standards of customer care of the residents of the complex
- To run the porter's desk, hygiene & cleaning and maintenance departments efficiently.To establish and maintain effective all-round control of the department through delegation and co-ordination To work closely with Property management and contractors, stimulating motivation and a sense of group satisfaction.To liaise with reception for details of residents, tenants, land lords, regular guests and visitors with known disabilities-Advise team accordingly Communicate directly with customers/residents both in person and by telephone Provide information on facilities and services, events and attractions, tours, travel routes and transportation schedules, area maps, brochures and other literature Arranging to troubleshoot maintenance issues within the complex.Dealing directly with the local council for removal of wastes and recycle wastes regularly.
Facility Manager
K.O FRANCHISE LTD
Barking, Barking and Dagenham
09.2008 - 11.2010
- Looking after all the basic requirements of the building like hygiene, health and safety, water, electricity, air condition, etc
- Hire maintenance staff for the building and assign them duties according to their capabilities Ensure all the building codes are in order Make surprise inspections of the building to ensure that everything is in working order To inspect all the equipment that is present in the building To hand out guidelines for hygiene and safety to all the offices in the building Coordinate with all the office representatives to ensure that they get proper service from the maintenance crew Make reports on the buildings for the Directors.
Key Accounts Coordinator
Siemens LTD
Riyadh, KSA
04.2007 - 12.2008
- Design and perform detailed product demos and prototypes
- Provide documentation and detailed instructions to tell customers how to use our products
- Manage customer contract issues including terms, delivery, and payment schedules
- Answer detailed technical questions from sales people and potential customers
- Coordinate efforts with Management and Engineers to meet proposal deadlines, project commitments
- Develop project concepts and project proposals to solve customer needs and requests
- Adhere to all company policies and procedures and legal guidelines when advising customers and processing all sales
- Ensure that all transactions with customers, head office and business partners is done so with the highest level of integrity.
Technical Sales Engineer
Bayanat for Network Services
Riyadh, KSA
12.2005 - 04.2007
- Analyse the customer's needs and see how our products apply to those needs
- Create a vision of how we will apply our products to the customer's needs and write a proposal, which represents the vision
- Create the necessary technical demos to support the proposal in which the demo consists of solving the customer's problems
- Present the proposal to the customer and get the customers technical approval for the proposal as a pilot
- Implement the pilot into the customer's infrastructure to support the proposal and make sure implementation is successful
- Involved in some aspects of training the customer on the use of our products
- Handling all correspondence and organizing contact between the sales executives and their customers
- Maintaining customer records and taking, progressing and monitoring orders
- Processing invoices and accounts and preparing estimates and quotations for customers
- Drawing up tender documents or contracts
- Keeping records of sales targets and actual figures and compiling them into reports for management.
Education
BEng Computer Communications -
Certificate of Higher Education - Fire Safety
CPL
LondonSkills
- Management Development Programme
- Effective Man Management
- Ability to work under pressure
- Appraisal Training
- Presentation Skills
- Team Building
- Ability to analyze Customers location merchandise
- Creativity Training
- Negotiation Skills
- IT Skills
- Word, Excel, Access, PowerPoint, Internet & Email, Programming (C), Project Management
- Fire SAFETY and compliance
Affiliations
- HEALTH & SAFTY CERTIFICATION FROM REDBRIDGE.
- IRPM Affiliate Member QUBE Certificate Professional Development.
- Fire safety awareness.
Interests
Personal Details
Interests Family Activities, , Cricket, Basket Ball, Reading, Current Affairs, Theatre & Dining Out
Languages
English
Native
Arabic
Fluent
Polish
Intermediate
Hindi
Fluent
Urdu
Fluent
Punjabi
Native
Timeline
Regional Residential Manager
Criterion Hospitality
03.2022 - Current
Development Manager
Galliards Homes
06.2016 - 09.2021
Assistant Manager
Express Lodging LTD- Hotels
01.2014 - 06.2016
Concierge Supervisor
FDS LTD
11.2011 - 01.2014
Concierge Supervisor
FDS LTD
11.2010 - 11.2011
Facility Manager
K.O FRANCHISE LTD
09.2008 - 11.2010
Key Accounts Coordinator
Siemens LTD
04.2007 - 12.2008
Technical Sales Engineer
Bayanat for Network Services
12.2005 - 04.2007
BEng Computer Communications -
Certificate of Higher Education - Fire Safety
CPL
Similar Profiles
Erika BarronErika Barron
Industrial Hygienist III at Criterion Laboratories Inc.Industrial Hygienist III at Criterion Laboratories Inc.
Ryan ParkerRyan Parker
Enterprise Sales Executive at Criterion HCMEnterprise Sales Executive at Criterion HCM
Alessio GianniAlessio Gianni
Laboratory Analyst at Criterion Labs.Laboratory Analyst at Criterion Labs.
Rosie BrownRosie Brown
Young stock and dairy assistant at Goodwood EstateYoung stock and dairy assistant at Goodwood Estate
FINLEY CLARKFINLEY CLARK
Customer service assistant at Lok'n StoreCustomer service assistant at Lok'n Store