Shahzaib Ur Rehman
Bolton,Lancashire
Summary
Detail-oriented IT graduate with proven experience in administrative support and customer service. Skilled in managing digital workflows, data accuracy, and client communications. Adaptable and quick learner, committed to driving efficiency and delivering excellent service in dynamic work environments.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work history
Administrative executive
ExpertSquares
2025.01 - 2025.06
- Provided customer service support using HubSpot CRM and Freshdesk; promoted to a higher role based on strong performance.
- Facilitated interdepartmental communication via Slack and Microsoft Teams, improving workflow coordination.
- Maintained and updated records using Microsoft Excel, Airtable, and QuickBooks for accurate tracking of transactions and reports.
- Managed professional correspondence through Outlook and Gmail, ensuring timely follow-ups and client engagement.
Administrative assistant
ExpertSqaures
2024.08 - 2024.12
- Interacted professionally with clients, providing excellent service at all times.
- Handled sensitive information discreetly, maintaining a high level of confidentiality.
- Streamlined administrative processes for greater workplace efficiency using Trello.
- Improved customer satisfaction through prompt responses to email and phone queries via Zoho Mail.
Customer assistant Internship
Lux Aparts
huddersfield
2023.08 - 2023.10
- Handled guest queries via phone, email, and Booking.com Extranet.
- Managed room listings, availability, and pricing updates.
- Assisted with bookings, check-in info, and guest support.
- Maintained accurate records using Google Sheets.
Education
Bachelor of Science - Computer Science
University of the Punjab
2020.12 - 2024.06
A-Levels - Pre-engineering
Allied Schools & Punjab Group of colleges
2018.04 - 2020.05
Skills
- Customer service
- CRM management
- Administrative support
- Communication skills
- Problem solving
- Data analysis
- Microsoft Office Suite
- QuickBooks
Languages
English
Fluent
Urdu
Native
French
Beginner
References
References available upon request.
Timeline
Administrative executive
ExpertSquares
2025.01 - 2025.06
Administrative assistant
ExpertSqaures
2024.08 - 2024.12
Customer assistant Internship
Lux Aparts
2023.08 - 2023.10
Bachelor of Science - Computer Science
University of the Punjab
2020.12 - 2024.06
A-Levels - Pre-engineering
Allied Schools & Punjab Group of colleges
2018.04 - 2020.05