Shahzaib Zahid
Bolton
Summary
Proactive and meticulous Service Manager with over three years of experience in Automotive industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
3
3
years of professional experience
Work History
Service Manager
Gyro Hyundai
12.2022 - 01.2025
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
Service Advisor
Gyro Hyundai
07.2022 - 11.2022
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Security Concierge
Paragon Security
10.2021 - 06.2022
- Proactively identified potential security risks through diligent observation, taking action to minimize threats as needed.
- Contributed to a safe living environment by enforcing community rules and regulations consistently.
- Assisted in emergency situations, following established protocols and providing support to first responders.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Post-Graduate Certificate - Business Analytics
Seneca College of Applied Arts And Technology
Toronto, Canada 12-2022
Post-Graduate Certificate - Project Management Environmental
Seneca College of Applied Arts And Technology
Toronto, Canada 09-2021
Skills
- Team leadership
- Multitasking and organization
- Problem-solving
- Employee training and development
- Customer service management
- Office administration
- Risk management
- Relationship building
- MS office
- Data analytics
Languages
English
Full Professional
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Service Manager
Gyro Hyundai
12.2022 - 01.2025
Service Advisor
Gyro Hyundai
07.2022 - 11.2022
Security Concierge
Paragon Security
10.2021 - 06.2022
Post-Graduate Certificate - Business Analytics
Seneca College of Applied Arts And Technology
Post-Graduate Certificate - Project Management Environmental
Seneca College of Applied Arts And Technology
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