Shahzad Iqbal
Slough,Berskshire
Summary
Dynamic professional with a strong aptitude for leadership and adaptability to market changes, specialising in key account handling and product knowledge. Proficient in customer relationship management software and digital marketing, with a proven track record in customer retention tactics and sales trend analysis. Skilled in utilising Google Analytics for market and competitive analysis, complemented by networking ability and expertise in social media advertising. Committed to leveraging these competencies to drive business growth and enhance customer satisfaction.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work history
Business development manager
One Cargo and Courier
Slough, Berskshire
03.2018 - Current
- Managed key accounts, ensuring high levels of customer satisfaction.
- Conducted market research to identify potential business opportunities.
- Delivered excellent customer service by addressing queries promptly and effectively.
- Identified market trends, resulting in enhanced product offerings.
- Implemented marketing initiatives for greater brand visibility.
- Executed successful product launches, driving market penetration.
- Spearheaded training programmes, enhancing team capabilities.
- Fostered client relationships, leading to increased brand loyalty.
- Devised comprehensive business plans, enabling sustainable growth.
- Developed strategic partnerships for sustained growth.
- Streamlined processes to improve overall efficiency.
- Assessed competitor activities for strategic positioning.
- Handled crisis situations effectively, minimising impact on business operations.
- Led cross-functional teams to deliver complex projects on time and budget.
- Secured new business opportunities by cultivating strong relationships with potential clients.
- Collaborated with stakeholders to align business goals and objectives.
- Negotiated contracts with vendors to secure best possible terms.
- Drove revenue growth with innovative sales strategies.
- Unveiled new revenue streams through diversification strategies.
- Generated leads to bring in new client revenue and improve bottom-line profitability.
- Identified opportunities to drive business growth, diversification and expansion.
- Contacted and converted potential customers via telephone, email and in-person enquiries.
- Designed strategy to win new business and maximise selling opportunities among existing clients, achieving lucrative results.
- Consistently exceeded revenue targets through new account development.
- Reported to senior leadership on latest research on market insights, industry trends and expansion opportunities.
- Identified different areas to evaluate potential impact of new research findings for maximum ROI.
- Drafted fully-fledged proposals to recommend senior management on different courses of action.
Sales / Marketing Manager
Quodox Training
Harrow, Middlesex
04.2010 - 03.2018
- Developed strong relationships with key clients for improved sales performance.
- Identified new business opportunities through thorough market research and analysis.
- Designed promotional materials that effectively conveyed our brand message.
- Increased brand visibility by creating and implementing effective marketing strategies.
- Participated in networking events, establishing valuable industry contacts and partnerships.
- Assisted in developing agile marketing strategy to meet marketing KPIs.
- Ideated online and offline campaigns to generate leads and convert to customers.
- Coordinated and managed paid marketing campaigns on different platforms, carefully overseeing results to deliver maximum ROI.
Education
MA Marketing and Innovation Management - Marketing
Anglia Ruskin University
London 06.2010 - 03.2012
Digital Marketing Level 7
Institute of Digital Marketing London
London 01.2016 - 11.2016
Skills
- Adaptability to market changes
- Leadership aptitude
- Key account handling
- Product knowledge
- Customer relationship management software
- Digital marketing
- Customer retention tactics
- Sales trend analysis
- Google Analytics
- Networking ability
- Social media advertising
- Market and competitive analysis
Affiliations
- Travel, Exploring New Area, Nature lover
Languages
English
Fluent
Hindi
Fluent
Urdu
Fluent
Punjabi
Fluent
References
References available upon request.
Timeline
Business development manager
One Cargo and Courier
03.2018 - Current
Digital Marketing Level 7
Institute of Digital Marketing London
01.2016 - 11.2016
MA Marketing and Innovation Management - Marketing
Anglia Ruskin University
06.2010 - 03.2012
Sales / Marketing Manager
Quodox Training
04.2010 - 03.2018
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