Shahzad Ahmad
Door 7 Bretby road, Leicester
Summary
Accomplished global Security Operations & control room team Leader with extensive experience in corporate Security, incident management, and control room team management. Proven track record in enhancing organisational safety through effective surveillance strategies and stakeholder collaboration. Demonstrates strong leadership, decision-making, and problem-solving skills, with a focus on maintaining quality assurance and operational efficiency. Adept at managing cross-functional teams to mitigate security risks and improve response capabilities. Career goals include further advancing expertise in security operations while contributing to organisational resilience and safety.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Security operations & investigations Team Leader
MITIE Security
London
03.2022 - Current
- Ensured adherence to agreed service levels via operational management oversight.
- Coordinated daily team rosters, briefings, and roll call administration, including holiday schedules.
- Conducted ongoing surveillance via CCTV systems to monitor access control, alarms, and security breaches.
- Extensive knowledge of technical security operating systems (Pro-Watch, and Genetec).
- Manage and coordinate responses to regional incidents and emergencies by using enterprise collaboration tools to send mass notifications, manage escalations, and coordinate follow-up actions.
- Reacted promptly to emergencies, demonstrating professionalism under pressure.
- Enhanced security coverage by adjusting systems for better visibility in key areas.
- Fostered collaboration by managing stakeholder relationships between clients and service partners.
- Maintained quality assurance through regular audits, and assessments.
- Managed cross-functional teams to respond effectively to security incidents, minimising risk, and enhancing organisational safety.
- Conducted thorough investigations into security breaches, documenting findings, and recommending corrective actions to stakeholders.
- Collaborated with law enforcement and external agencies to facilitate information sharing, and improve response capabilities.
- Trained and mentored security personnel, fostering a culture of vigilance and adherence to best practices within the team.
- Monitored team performance, identifying areas for improvement, and implementing corrective actions.
- Monitored security operations by implementing effective surveillance strategies and protocols for incident management.
- Collaborated with cross-functional teams to identify security risks and implement effective mitigation strategies.
- Collaborated with stakeholders to align business continuity objectives with overall organisational goals and strategies.
- Resolved complex customer enquiries, disputes and complaints.
Front of House Security Supervisor
CIS Security Ltd
London
07.2017 - 03.2022
- Oversaw security operations in front-of-house areas, ensuring safety for employees and visitors.
- Supervised team of security personnel, establishing protocols and conducting regular inspections.
- Liaised with departments to maintain secure and welcoming public environments.
- Managed evacuation procedures during emergencies, prioritizing public safety.
- Delivered first-class customer service while upholding professionalism.
- De-escalated conflicts effectively, resolving challenging situations promptly.
- Protected evidence for crime scene investigations, maintaining integrity of information.
- Conducted regular security audits and risk assessments to identify vulnerabilities and implement improvements.
- Collaborated with law enforcement and emergency services to coordinate response strategies during incidents.
- Liaised with management to address security concerns and implement strategies for risk mitigation.
General Manager
Leathertex Ltd
London
04.2017 - 07.2017
- As a general manager, my role was to accomplish the organisation's overall operations and performance.
- Worked with the board of directors to establish objectives, and decisively led operations.
- Introduced effective cost control measures, reducing unnecessary expenditure.
- Oversaw all aspects of daily operations, ensuring the smooth running of the organisation.
- Developed and monitored KPIs to assess operational efficiency, guiding teams towards achieving company objectives.
- Cultivated strong relationships with suppliers and stakeholders, negotiating contracts to secure favourable terms and conditions.
Head of operations and Security
Mass Pharma Group of companies
Lahore
06.2006 - 02.2016
- Led security project delivery by coordinating with stakeholders to assess project requirements and establish timelines.
- Developed and implemented incident management policies, ensuring alignment with organisational objectives and compliance standards.
- Utilised incident management tools and systems to track incidents, ensuring accurate documentation and reporting for future reference.
- Performed comprehensive audits of existing security infrastructure, identifying areas for improvement.
- Facilitated training programmes, improving staff competence in emergency procedures.
- Developed robust emergency response procedures to minimise risk during crisis situations.
- Strengthened overall site protection with the strategic placement of CCTV cameras and alarm systems.
- Streamlined the reporting process, enabling faster resolution of identified risks.
- Completed thorough incident reports, recording exact observations, occurrences, and witness statements.
- Led strategic initiatives to optimise operational efficiency across multiple departments within Mass Pharma Group of Companies.
- Conducted comprehensive facility risk assessments to identify potential hazards and compliance issues.
- Developed and implemented comprehensive security protocols to protect high-profile business travellers during international trips.
- Conducted thorough risk assessments and threat analyses to identify potential security vulnerabilities for executives.
- Developed and implemented innovative security protocols to enhance technology protection measures across the organisation.
Financial Advisor
Harvest Top worth Group
02.2004 - 05.2006
- Advised on wealth management strategies for long-term growth.
- Completed regular and ongoing reviews of client portfolios, and created targeted, success-oriented advice.
- Maintained up-to-date knowledge of legislation, policy changes, and best practices.
- Used expert knowledge of investment markets to create profitable financial strategies.
- Resolved client queries and concerns promptly, demonstrating commitment to exceptional customer service.
- Played a key role in business development activities, attracting new clients through networking and referrals.
Education
Bachelor's degree - IT, Business Commerce
Superior University
Lahore, PK05.2004
Skills
- Leadership and coaching
- Technical knowledge of security systems
- Effective communication
- Decision-making
- Problem-solving
- Team management
- Incident management
- Corporate Security
- Customer service
- Organisational Skills
- Computer literacy
- Report writing
- Loss prevention
Certification
- SIA Door Supervisor License
- CCTV Operator License
- Emergency First Aid at Work
- Full UK Clean Driving License
Timeline
Security operations & investigations Team Leader
MITIE Security
03.2022 - Current
Front of House Security Supervisor
CIS Security Ltd
07.2017 - 03.2022
General Manager
Leathertex Ltd
04.2017 - 07.2017
Head of operations and Security
Mass Pharma Group of companies
06.2006 - 02.2016
Financial Advisor
Harvest Top worth Group
02.2004 - 05.2006
Bachelor's degree - IT, Business Commerce
Superior University