Shahyar Mojir Sheybany
Kingston upon Thames
Summary
A highly motivated IT Support Technician with extensive experience providing technical assistance across education, media, and corporate sectors. Skilled in network infrastructure, system administration, and troubleshooting hardware and software issues. Proficient in Windows, Mac, and Office 365 environments, with a proven ability to work both independently and collaboratively to maintain efficient IT operations. Certified in CompTIA A+, N+, and Microsoft Office 365.
Overview
1
1
Certification
14
14
years of professional experience
Work History
IT Support Technician
Cranford Community School
11.2025 - 12.2025
- Deployed and customised Windows 10 systems based on specific business requirements, enhancing user experience.
- Configured and installed Windows 10 devices and Microsoft Office applications to meet user needs.
- Resolved IT issues for staff and students (ages 11–18) on desktops and laptops, ensuring minimal disruption to learning.
- Serviced interactive whiteboards, projectors, touch LED screens, and audio systems in classrooms.
Freelance IT Support Consultant
Self-Employed
01.2025 - 11.2025
- Delivered IT support to private clients and small businesses, focusing on hardware upgrades, system maintenance, and troubleshooting to enhance system performance.
- Configured and deployed Windows 11 devices with custom software installations to meet client-specific requirements.
- Reported regularly on project data and kept leadership informed of progress.
- Arranged upgrades to hardware and software to maintain technological capabilities.
- Assigned and monitored work of computer-related professionals.
IT Support Technician
Raynes Park High School
09.2024 - 12.2024
- Installed and configured Windows 10 devices and Microsoft Office applications.
- Deployed and customised Windows 10 systems according to business requirements.
- Installed and managed departmental software applications, streamlining access to necessary tools for educational staff.
- Maintained and repaired interactive whiteboards, projectors, touch LED screens, and audio systems, enhancing classroom technology functionality.
- Resolved IT issues for staff and students (ages 11–18) on desktops and laptops, ensuring smooth operation of technology.
Freelance IT Support Consultant
Self-Employed
11.2023 - 09.2024
- Delivered IT support for small businesses and individuals, encompassing PC repairs, Windows upgrades, and system testing to enhance operational efficiency.
- Provided customised hardware and software solutions that aligned with client requirements and improved user satisfaction.
- Arranged upgrades to hardware and software to maintain technological capabilities.
- Coordinated task assignments to computer professionals, ensuring timely project completion and adherence to client specifications.
- Reported regularly on project data and kept leadership informed of progress.
IT Support Technician
COGNITA Schools Ltd
03.2023 - 11.2023
- Managed Office 365, Azure, and Windows environments to ensure seamless deployment and user administration.
- Deployed and customised Windows 10 systems according to business requirements.
- Managed account setup, password resets, and maintenance of school software, ensuring operational continuity and user access.
- Assisted staff and students (ages 3–18) in resolving IT issues with laptops, iPads, and mobile applications, enhancing user experience.
IT Support Technician
Munich Re
12.2022 - 03.2023
- Provided technical support to users, diagnosing software and hardware issues to minimise work disruptions.
- Troubleshot network connectivity, docking stations, and hardware configurations to restore user access promptly.
- Assisted customers with setup of new systems and applications, ensuring seamless integration into their workflows.
- Deployed and customised Windows 10 systems to meet specific business requirements.
- Updated software for new functionality and improved security.
IT Support Technician
Kingston College (South Thames College Group)
10.2022 - 12.2022
- Provided technical support to users, diagnosing software and hardware issues to minimise work disruptions.
- Delivered front-line support to enhance user experience in fast-paced academic environment.
- Assisted customers with account setup and configurations for new systems, applications, and software to facilitate smooth transitions.
- Updated software for new functionality and improved security.
- Maintained and configured projectors, IWBs, and touch LED displays to ensure optimal functionality for teaching activities.
IT Support Technician (Short-Term Contracts)
Various Organisations
01.2021 - 01.2022
- Provided technical support to users, diagnosing software and hardware issues to minimise work disruptions.
- Coordinated hardware deployments, software installations, and user relocations to ensure seamless operations.
- Delivered IT support to companies including Fremantle Media, Guinness Partnership, and King’s College Hospital.
- Guided customers in setting up new systems, applications, and software to optimise user experience.
- Upgraded software to improve functionality and enhance security, ensuring systems remained up-to-date.
IT Support Consultant
Self-Employed
11.2016 - 02.2019
- Delivered IT support to small businesses, facilitating upgrades, setting up networks, and managing security.
- Coordinated hardware and software upgrades to enhance technological capabilities.
- Supported diverse devices: iPads, iPhones, MacBooks, and Android systems, ensuring optimal functionality.
- Assigned tasks to computer professionals to ensure efficient project completion. of computer-related professionals.
- Reported regularly on project data and kept leadership informed of progress.
IT Support Technician
Greenshaw High School
09.2016 - 11.2016
- Supported 1,500+ users with IT operations, troubleshooting issues, re-imaging devices, and installing software to ensure seamless daily operations.
- Provided technical support to users, diagnosing software and hardware issues to minimise work disruptions.
- Helped customers set up new systems, applications and software.
- Updated software for new functionality and improved security.
ICT Coordinator
Julian’s Primary Schools
09.2015 - 09.2016
- Managed IT operations across two sites, ensuring seamless support for 1,000 students and 100 staff.
- Oversaw asset management and inventory control of ICT equipment, maintaining accurate inventory records and optimising resource allocation.
- Answered mailed, emailed, telephoned and in-person requests for service and information.
- Monitored staff performance and developed improvement plans.
- Facilitated communication between departments, streamlining workflow and enhancing team collaboration.
ICT Support Technician
Coombe Hill Infants’ School
01.2012 - 09.2015
- Maintained servers and PCs, ensuring security and updates to support operational continuity.
- Provided front-line support to staff and students, facilitating seamless access to IT services.
- Created and maintained detailed documentation of technical procedures, user guides, and troubleshooting steps to enhance knowledge sharing.
- Assisted in the management of server infrastructure, including updates and patches to maintain system integrity.
- Documented technical issues and resolutions in support database to improve troubleshooting processes.
Education
MSc - Interactive Computer Systems
Middlesex University
London, ENG01-1996
Postgraduate Diploma - X-ray Science and Technology
King’s College London
London, ENG01-1993
HNC - Mathematics, Statistics and Computing
University of Hertfordshire
Hatfield, HRT01-1988
Skills
- Windows 10/11
- Office 365
- Azure
- Active Directory
- Intune
- Autopilot
- Help Desk Support
- User Support
- Remote Troubleshooting
- Software Deployment
- Hardware Installation
- Hardware Configuration
- System Maintenance
- Network Support
- Microsoft Office
- MacOS
- Mac Systems
- Interactive Whiteboards (IWB)
Certification
- CompTIA A+ and N+, PC Tech Training Centre, 2004-10-01
- Microsoft Office 365 Course, Passed all exams, 2022-08-01
- European Computer Driving Licence (ECDL), Merit, 2004-08-01
Custom
Windows 10/11, macOS, Office 365, Azure, Active Directory, Intune, Autopilot, Hardware Installation, System Maintenance, Help Desk Support, User Support, Remote Troubleshooting, Software Deployment, Hardware Configuration, Network Support, Microsoft Office, Mac Systems, Interactive Whiteboards (IWB), Projectors, Touch LED Screens, Attention to Detail, Strong Communication, Problem-Solving, Customer Service, Team Collaboration
Timeline
IT Support Technician
Cranford Community School
11.2025 - 12.2025
Freelance IT Support Consultant
Self-Employed
01.2025 - 11.2025
IT Support Technician
Raynes Park High School
09.2024 - 12.2024
Freelance IT Support Consultant
Self-Employed
11.2023 - 09.2024
IT Support Technician
COGNITA Schools Ltd
03.2023 - 11.2023
IT Support Technician
Munich Re
12.2022 - 03.2023
IT Support Technician
Kingston College (South Thames College Group)
10.2022 - 12.2022
IT Support Technician (Short-Term Contracts)
Various Organisations
01.2021 - 01.2022
IT Support Consultant
Self-Employed
11.2016 - 02.2019
IT Support Technician
Greenshaw High School
09.2016 - 11.2016
ICT Coordinator
Julian’s Primary Schools
09.2015 - 09.2016
ICT Support Technician
Coombe Hill Infants’ School
01.2012 - 09.2015
MSc - Interactive Computer Systems
Middlesex University
Postgraduate Diploma - X-ray Science and Technology
King’s College London
HNC - Mathematics, Statistics and Computing
University of Hertfordshire