Shahul Hameed
Yeovil,United Kingdom
Summary
System Security Specialist with passion for aligning security architecture plans and processes with security standards and business goals. Trusted System Security Engineer with 4 years protecting companies against both internal and external threats. Talented at preemptively detecting unidentified threat vectors and applying preventive measures to mitigate security flaws. Employs technological solutions and personnel training to harden both people and machines against malicious actors.
Overview
13
13
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Associate II - Cloud Infrastructure Services
UST Global
Yeovil
2024.12 - Current
- Provided first-line technical support across IT systems, including PCs, networks, printers, telephony systems, and peripheral devices, ensuring stable and secure service delivery across the environment.
- Supported incident management by logging, categorising, and resolving technical and security-related issues using a structured ticketing system in line with ITIL processes.
- Assisted in troubleshooting and resolving endpoint, network, and application issues, contributing to improved system availability and reduced downtime.
- Worked closely with infrastructure and support teams to diagnose and resolve complex technical issues, escalating where necessary to ensure timely remediation.
- Supported routine maintenance and updates of IT systems, including patch deployment and ensuring endpoint devices were kept up to date and secure.
- Assisted in maintaining secure IT operations by following security policies, identifying potential risks, and escalating suspicious activity or vulnerabilities when detected.
- Provided user guidance and technical advice to colleagues, helping improve security awareness and correct usage of systems and applications.
- Contributed to system improvements by identifying recurring issues and suggesting enhancements to improve stability, performance, and security posture.
- Maintained accurate documentation of incidents, resolutions, and system changes to support audit, compliance, and operational reporting requirements.
- Produced and updated service and incident reports for senior stakeholders, ensuring visibility of operational performance and ongoing technical issues.
- Ensured all tasks and incidents were completed within agreed service levels (SLAs), supporting consistent and reliable IT service delivery.
- Worked in collaboration with senior engineers and technical teams to support infrastructure changes, upgrades, and controlled deployments.
System Security Engineer and IT Administrator
Mindcurv Technology Solutions
Kochi
2021.05 - 2023.01
- Provided daily technical support to internal clients, handling security-related tickets received via Jira.
- Implemented and managed Patch Manager Plus (PMP) for the infrastructure, ensuring systems are up-to-date with the latest security patches.
- Configured and maintained VMs for users, ensuring security best practices were followed in the process.
- Troubleshot VM issues faced by users, identifying and mitigating security risks as necessary.
- Integrated Tenable and Jira for streamlined security incident management and tracking.
- Configured server hardening measures to improve the security posture of critical systems.
- Implemented identity and access management (IAM) policies and controls to enforce least privilege access and protect cloud resources.
- Conducted regular server updates and patch management for Linux and Windows servers to mitigate potential security risks.
- Installed and maintained Server Backup Manager (Acronis) for robust data protection and disaster recovery capabilities.
- Implemented and managed the checkmk, prometheus and grafana monitoring tool to monitor the security status of critical systems.
- Conducted server audits and maintained inventory details of users, assets, and software using SnipeIT.
- Assisted in Disaster Recovery planning and execution to ensure business continuity in case of security incidents.
- Managed access controls for internal tools such as Miro boards and GSuite, adding/removing users as needed.
- Collaborated on security-related projects, such as Tenable and Jira integration and Patch Manager Plus implementation.
- Managed the vulnerability management program, including scanning, prioritization, and remediation of security vulnerabilities across the organization's systems and applications.
- Conducted regular vulnerability scans using tools such as Tenable Nessus, Qualys, or Rapid7 to identify security weaknesses and misconfigurations.
System Engineer
Server Healers Private Limited
Kochi
2020.05 - 2021.05
- Managed ticketing system using WHMCS to efficiently handle technical support requests and track resolution progress.
- Installed and configured Linux/Windows operating systems on dedicated servers, ensuring proper network settings for optimal performance and security.
- Resolved technical issues related to websites and emails hosted on WHM and Windows servers, ensuring uninterrupted service for clients.
- Addressed server-related issues including SSH login problems and package management errors, ensuring system stability and security.
- Configured server mounting to optimize storage resources and facilitate efficient data access.
- Troubleshooted and resolved web server issues to ensure smooth functioning of websites and web applications.
- Implemented server hardening measures to enhance security posture and mitigate cyber threats.
- Communicated vulnerability assessment findings and remediation recommendations to stakeholders, including technical teams and senior management.
- Impeted and managed firewalls like IPTables and CSF.
Linux System Engineer
Clado Solutions Private Limited
Ernakulam
2013.07 - 2014.11
- Installed and maintained server hardware and software systems, ensuring their optimal performance and availability.
- Administered server performance and monitored the health of computer systems to proactively identify and address any issues.
- Configured, installed, and monitored the performance of computer systems to ensure efficient operation and resource utilization.
- Conducted regular updates on Linux servers to keep them current and secure, minimizing vulnerabilities and enhancing stability.
- Designed and implemented robust security solutions to protect critical systems and infrastructure from cyber threats.
- Evaluated and selected security technologies and tools based on organizational needs and industry best practices.
- Produced detailed forensic reports outlining findings, analysis, and recommendations for enhancing digital security posture.
Education
Cyber Security
Napier University
Edinburg 2023.01 - 2026.07
B.tech - Computer Science & Engineering
Ilahia College of Engineering
2009.08 - 2013.08
Skills
- Linux, Unix, and windows server administration
- DNS, Webserver (IIS Apache)
- Firewall
- SIEM: Splunk, Zabbix, Nagios
- Vulnerability management: Tenable, Patch manger plus
Websites
Certification
- Red Hat Training and Certification
- January 2013 – April 2013
Languages
English
Tamil
Malayalam
Hindi
Hobbies
Cricket, Formula1 Race
Links
linkedin
Timeline
Associate II - Cloud Infrastructure Services
UST Global
2024.12 - Current
Cyber Security
Napier University
2023.01 - 2026.07
System Security Engineer and IT Administrator
Mindcurv Technology Solutions
2021.05 - 2023.01
System Engineer
Server Healers Private Limited
2020.05 - 2021.05
Linux System Engineer
Clado Solutions Private Limited
2013.07 - 2014.11
B.tech - Computer Science & Engineering
Ilahia College of Engineering
2009.08 - 2013.08