Shahrukh Sheikh
London
Summary
Supply Chain professional with 9+ years’ experience delivering digital workflow optimisation and Power BI driven analytics. Proven ability to lead large teams (up to 78 staff), build 25+ SOPs, and implement CI initiatives that reduced handling time by 12% and improved efficiency by 15%. Skilled in developing advanced Power BI dashboards for SLA, forecasting and throughput visibility, automating reporting and saving 40+ hours/month.
Experience across operations and logistics-quality environments, applying analytical judgement, risk detection and digital tools to ensure stable performance. Currently completing an MBA in Supply Chain Management, with research on digital visibility in sea-freight supply chains.
Overview
10
10
years of professional experience
Work History
Career Coach (Part - Time)
University of Sunderland
04.2025 - Current
- Guided 100+ students in career development, CV refinement, and employability skill-building.
- Delivered 20+ one-to-one coaching sessions monthly using structured digital tools and templates.
- Coordinated career workshops and events for 60+ attendees, ensuring smooth planning and execution.
- Drove student engagement initiatives, achieving 76% participation in targeted support sessions.
- Provided tailored progress tracking and feedback reports to improve students’ readiness for employment.
Assistant Manager
WNS Global Services
05.2022 - 01.2025
- Led and inspired a 78-member operations team, driving a culture of continuous improvement and achieving 95%+ KPI performance consistently.
- Delivered process optimisation initiatives that reduced handling time by 12% and improved cost efficiency by 15%, demonstrating strong motivation to drive measurable business impact.
- Built advanced Power BI dashboards for forecasting, SLA monitoring and operational visibility, automating reporting and saving 40+ hours of manual effort monthly.
- Created and standardised 25+ SOPs to strengthen process reliability, support digital adoption, and accelerate cross-regional transitions.
- Proactively analysed throughput, backlog, and variance trends to support data-driven capacity planning, showcasing readiness to take on wider SCM responsibilities and new opportunities.
Training Mentor
Atidiv
10.2019 - 05.2022
- Managed content moderation workflows for transportation and logistics categories, ensuring accuracy, compliance, and consistent decision-making across high-volume datasets.
- Analysed operational patterns, risk indicators, and escalation triggers to strengthen process quality and improve service reliability.
- Delivered targeted capability sessions that enhanced moderation accuracy and improved SLA performance across teams.
- Built Power BI dashboards that improved visibility into moderation metrics and reduced manual tracking by 30%.
- Standardised rulebooks and SOPs to align global moderation standards and support seamless adoption during offshore/onshore transitions.
- Collaborated with cross-functional teams to support international migrations and ensure readiness for new operational criteria.
Corporate Trainer
Hinduja Global Solutions
09.2015 - 06.2019
- Trained 200+ new associates, achieving a strong 83% assessment pass rate and improving overall operational readiness.
- Developed 25+ SOPs and training documents that reduced process errors and escalations by 12%, strengthening workflow accuracy.
- Delivered refresher sessions to 50+ team members, improving compliance and reinforcing quality standards across shifts.
- Standardised high-volume operational workflows, helping teams maintain consistent throughput and service-level stability.
- Conducted RCA and trend analysis to identify recurring quality issues and implement corrective actions.
- Supported performance-improvement initiatives by reviewing metrics and providing targeted coaching to address accuracy gaps.
Education
MBA - Supply Chain Management
University of Sunderland
London, ENG01-2026
Bachelor of Engineering - Mechanical Engineering
Nagpur University
08-2015
Skills
- Digital Data & Power BI Analytics: Experienced in building end-to-end Power BI dashboards for SLA, forecasting, variance tracking, and operational visibility, automating reports and saving 40 hours/month of manual effort while enabling data-driven decisions
- Supply-Chain & Operational Insight: Skilled in analysing throughput, backlog trends and patterns to support forecasting, capacity planning, and workflow optimisation, improving service-level reliability and operational stability across large teams
- Leadership, Coaching & Team Enablement: Led and developed teams of up to 78 people, driving KPI compliance above 85%; trained 200 employees, using structured capability building strategies to improve quality, accuracy, and decision-making
- Project & Transition Management: Delivered multi-region transitions while standardising processes and accelerating stabilisation by 30% through workflow mapping, control mechanisms, and cross-functional collaboration
- Moderation, Risk Assessment & Decision Accuracy: Managed high-volume transportation & logistics content moderation, applying analytical skills to identify quality risks, escalation triggers and decision inconsistencies, improving SLA adherence and accuracy
Languages
English
Full Professional
Hindi
Native or Bilingual
Marathi
Native or Bilingual
Timeline
Career Coach (Part - Time)
University of Sunderland
04.2025 - Current
Assistant Manager
WNS Global Services
05.2022 - 01.2025
Training Mentor
Atidiv
10.2019 - 05.2022
Corporate Trainer
Hinduja Global Solutions
09.2015 - 06.2019
MBA - Supply Chain Management
University of Sunderland
Bachelor of Engineering - Mechanical Engineering
Nagpur University