Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shahroz Zahoor Malik

Small Heath, Birmingham,United Kingdom

Summary

Motivated and result oriented management graduate having experience in customer service, administrative tasking with an ability to enhance efficiency in operations and delivering exceptional customer experiences. I have been actively involved in providing solutions that benefit both the customer and the company. Skilled in team work, time management and multitasking in fast paced environments. Eager to utilize my diverse skill set to excel in retail, warehouse, or customer service environment.

Overview

1
1
year of professional experience

Work History

Customer support executive

GrowthRise Solutions
Islamabad, Pakistan
12.2023 - 05.2024
  • Provided customer service by updating shipment delivery and trouble shooting inquiries through dedicated software, live chat.
  • Addressed customer complaints promptly.
  • Data entry of important documentation, information sheets distributed to clients.
  • Supported new team members for seamless adaptation to the work culture.
  • Managed multiple tasks effectively by utilizing time management skills, leading to operational efficiency
  • Led a team of 6 and increased the sales by 25%.
  • Communicated effectively with internal and external stakeholders.

Administrative officer

Consistency Engineering Company(CEC) pvt ltd
Islamabad, Pakistan
07.2023 - 11.2023
  • Delivered administrative support to clients.
  • Assisted project managers in creating and maintaining project documentations.
  • Demonstrated high quality organizational skills by managing multiple tasks in fast paced environment.
  • Proactively involved in streamlining administrative tasks.
  • Participated actively in departmental meetings.


Education

Master of Science Project Management - Management

Birmingham City University
Birmingham
01.2025 -

Bachelor of Science in Aviation Management - Management

Air University
Islamabad, Pakistan
09.2019 - 06.2023

A-Levels - science

Roots School System
Islamabad, Pakistan
06.2017 - 06.2018

IGCSE - science

Roots Montessori and High School
Islamabad, Pakistan
11.2013 - 11.2015

Skills

  • Time Management
  • Teamwork
  • Adaptability
  • Flexibility
  • Communication skills
  • Attention to Detail
  • Active listening
  • Respect for Diversity

Timeline

Master of Science Project Management - Management

Birmingham City University
01.2025 -

Customer support executive

GrowthRise Solutions
12.2023 - 05.2024

Administrative officer

Consistency Engineering Company(CEC) pvt ltd
07.2023 - 11.2023

Bachelor of Science in Aviation Management - Management

Air University
09.2019 - 06.2023

A-Levels - science

Roots School System
06.2017 - 06.2018

IGCSE - science

Roots Montessori and High School
11.2013 - 11.2015

Similar Profiles

CREATE PROFILE
Shahroz Zahoor Malik