shahrin gazi begun

• Prepared variety of different written communications, reports and documents for the business.
• Managed team of employees, overseeing hiring, training and professional growth of employees.
• Developed and maintained courteous and effective working relationships.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Greet customers as they arrive in store and inquire into their orders.

• Brew coffee per instructions while ensuring that each brew conforms to the standards set by Starbucks, including cold drinks.

• Make sure that coffee brewing equipments are clean, sanitised and maintained properly on a constant basis.

• Resolved customer disputes with tact and professionalism.

• Correctly followed all health, safety and sanitation guidelines.

• Recommended products based on solid understanding of individual customer needs and preferences.
• Monitored supply levels at counter and maintained customer areas to meet typical demands.

• Resolving inquiries, replying to daily emails, answer phone calls ,organise files, prepare documents, and schedule appointments.

• Daily proficiency with computer skills, such as Microsoft Word, Excel, etc. • Updating products with better marketing strategies.

• Assisting with promotional activities, including writing reports and analysing data.

• Communicating with clients, and support customers.

• Organising meetings and conferences.

• Worked with customers to understand needs and provide excellent service.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.

• Guarantee customer service satisfaction.

• Stock and shop floor maintenance, by making sure it’s always presentable

• Handling acceptance of delivered packages, by ensuring proper product type and amount has been provided during unloading of merchandise.

• Cash handling accuracy.

• Followed up with customers about resolved issues to maintain high standards of customer service.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.