Shah Mohd Sifat Kamal
Bedford,Bedfordshire
Summary
Friendly and efficient customer service professional with a proven track record of maximising customer satisfaction through exceptional service, product knowledge, and issue resolution. Experienced in collaborating with teams, managing point-of-sale systems, and enhancing sales through product demonstrations. A dedicated team player with strong time management skills and the ability to handle diverse challenges in fast-paced environments.
Overview
4
4
years of professional experience
4043
4043
years of post-secondary education
Work history
Customer Assistant
Tesco
2021.09 - 2026.02
- Assisted customers with product queries, handled cash transactions, and maintained a clean and organised work environment.
- Delivered attentive service by promptly responding to customer inquiries and processing orders efficiently.
- Ensured timely order fulfilment, contributing to improved customer satisfaction.
- Collaborated with colleagues to optimise store operations and enhance overall customer experience.
Telesales Executive
Stephchange Outsourcing
Stevenage, Hertfordshire
2024.09 - 2025.09
- Made Outbound call to existing ee and bt customers selling various products such as broadbands and sims.
- Worked in inbound doing upgrades and retation deals for various customers.
- Skilled in addressing customer concerns, overcoming resistance, and converting objections into sales opportunities.
- Learned Various different sales techniques such as spin a system we use to look for sales opportunities
Education
A-Levels - Maths (B), Psychology (B), Chemistry (C), EPQ (C)
Biddenham International School & Sports College
GCSEs - Maths (7), English Language (4), Physics (C), Chemistry (B), Spanish (B), Psychology (B) Computing (B), ICT (B)
Biddenham International School & Sports College
Bachelor of Science - Aeronautical Engineering
De Montfort University
Leicester 2020.09 - 2024.08
Skills
- Customer Service: Dedicated to providing a high level of service and support
- Product Demonstrations: Skilled in showcasing products to drive customer interest
- Team Leadership: Effective in leading small groups and working as part of a team
- Point of Sale Systems: Proficient in handling POS systems for smooth transactions
- Crisis Management: Ability to stay calm and resolve issues during high-pressure situations
- Time Management: Consistently met deadlines for tasks and customer orders
- Computer Skills: Adept at using all Microsoft software, eg, Word and Excel
Websites
Affiliations
- Active gym goer that competes in various competitions
Languages
Italian
Native
Bengali
Native
English
Fluent
Timeline
Telesales Executive
Stephchange Outsourcing
2024.09 - 2025.09
Customer Assistant
Tesco
2021.09 - 2026.02
Bachelor of Science - Aeronautical Engineering
De Montfort University
2020.09 - 2024.08
A-Levels - Maths (B), Psychology (B), Chemistry (C), EPQ (C)
Biddenham International School & Sports College
GCSEs - Maths (7), English Language (4), Physics (C), Chemistry (B), Spanish (B), Psychology (B) Computing (B), ICT (B)
Biddenham International School & Sports College