SHAHMIS KHAN
Blackburn,lancashire
Summary
I am a highly driven individual with over 10 years of experience in fast-paced office environments such as BBC, BT and Homeserve. I bring a natural ability to connect with people, offering strong communication and problem-solving skills that are essential for effective customer interactions. I am Known for my active listening and conflict resolution abilities, proficient at turning challenges into seamless solutions. My focus is always on enhancing customer experiences, ensuring satisfaction and fostering long-term loyalty through attentive and responsive service.
Overview
18
18
years of professional experience
Work history
Academic Learning Support Assistant
Blackburn College
Blackburn
2024.11 - 2025.02
- Supported children with special educational needs, promoting inclusivity within the college environment.
- Encouraged independent learning habits amongst pupils through consistent mentoring.
- Improved student engagement by providing one-on-one support and guidance.
- Facilitated group activities to enhance interactive learning experience.
Customer Service Representative
BT
Blackburn
2023.12 - 2024.09
- Explaining technical information in simplified terms to help consumers understand services
- Upselling new products and accessories to customers capturing significant increases in add-on sales
- Handling customer complaints, providing appropriate solutions to guarantee positive outcomes
- Answering customer telephone calls promptly to improve on-hold wait times
Claims Advisor
Ready Steady Store
Manchester
2023.08 - 2023.12
- Making effective decisions with queries regarding storage units
- Liaising with policy holders, taking information on the nature of the claim and details of their policy
- Building and managing effective internal and external relationships with all involved parties
- Achieving established service targets and KPIs with consistently positive client feedback
Kitchen Designer
Wren Kitchens
Blackburn
2023.01 - 2023.07
- Delivering a high quality design service to customer specifications
- Helping customers seeing the wider picture from consultation to finalisation
- Developed space planning concepts and selection of colour palettes and material presentations
- Suggested appropriate appliances and fixtures to complement overall kitchen design theme
Claims Advisor
Homeserve UK
Preston
2021.11 - 2022.12
- Providing claims advice to clients, managing expectations and explaining claims processing timelines
- Handling customer requests with friendly, knowledgeable service and support
- Showing great leadership skills by sending the relevant engineers
- Investigating customer queries and responding within defined SLAs
Customer Service Advisor
Capita Services Ltd
Blackburn with Darwen
2016.08 - 2021.10
- Dealing with customer enquiries to set up TV licensing
- Using system applications to record Data and process information
- Making effective decisions by active listening and showing empathy
- Building positive customer rapport through friendly, professional communication
Supervisor/ Customer Assistant
Matalan Retail Ltd
Blackburn
2007.07 - 2016.06
- Responsible for training new staff, assisting manager in day to day of running the store
- Creating aesthetically pleasing displays to showcase company range of clothing products
- Working part of an active team to share knowledge in training new team members
- Delivering tailored assistance to customers with disabilities
Education
City & Guilds - Cybersecurity, Counselling, Business & Retail
Blackburn College
2024.10 -
BA Hons - Interior Spatial Design
Bucks New University
2012.01 - 2016.06
Foundation Degree - 3D & Model Making
Blackburn College
2009.09 - 2010.06
BTEC level 3 - Interior Design
Blackburn College
2007.09 - 2008.06
High school or equivalent - undefined
Beardwood High School
2001.09 - 2006.06
Skills
- Collaboration and teamwork
- Organisational and administrative skills
- Effective communication vie phone & email
- Microsoft office usage and in house systems
- Multilingual
- Flexible
Accomplishments
Level 1 Certificate in Business and Retail
level 1 Award in Employability
Languages
English
Native
urdu
Proficient (C2)
Punjabi
Proficient (C2)
Timeline
Academic Learning Support Assistant
Blackburn College
2024.11 - 2025.02
City & Guilds - Cybersecurity, Counselling, Business & Retail
Blackburn College
2024.10 -
Customer Service Representative
BT
2023.12 - 2024.09
Claims Advisor
Ready Steady Store
2023.08 - 2023.12
Kitchen Designer
Wren Kitchens
2023.01 - 2023.07
Claims Advisor
Homeserve UK
2021.11 - 2022.12
Customer Service Advisor
Capita Services Ltd
2016.08 - 2021.10
BA Hons - Interior Spatial Design
Bucks New University
2012.01 - 2016.06
Foundation Degree - 3D & Model Making
Blackburn College
2009.09 - 2010.06
BTEC level 3 - Interior Design
Blackburn College
2007.09 - 2008.06
Supervisor/ Customer Assistant
Matalan Retail Ltd
2007.07 - 2016.06
High school or equivalent - undefined
Beardwood High School
2001.09 - 2006.06