Summary
Overview
Work history
Education
Skills
Accomplishments
Languages
Timeline
Generic

SHAHMIS KHAN

Blackburn,lancashire

Summary

I am a highly driven individual with over 10 years of experience in fast-paced office environments such as BBC, BT and Homeserve. I bring a natural ability to connect with people, offering strong communication and problem-solving skills that are essential for effective customer interactions. I am Known for my active listening and conflict resolution abilities, proficient at turning challenges into seamless solutions. My focus is always on enhancing customer experiences, ensuring satisfaction and fostering long-term loyalty through attentive and responsive service.

Overview

18
18
years of professional experience

Work history

Academic Learning Support Assistant

Blackburn College
Blackburn
11.2024 - 02.2025
  • Supported children with special educational needs, promoting inclusivity within the college environment.
  • Encouraged independent learning habits amongst pupils through consistent mentoring.
  • Improved student engagement by providing one-on-one support and guidance.
  • Facilitated group activities to enhance interactive learning experience.

Customer Service Representative

BT
Blackburn
12.2023 - 09.2024
  • Explaining technical information in simplified terms to help consumers understand services
  • Upselling new products and accessories to customers capturing significant increases in add-on sales
  • Handling customer complaints, providing appropriate solutions to guarantee positive outcomes
  • Answering customer telephone calls promptly to improve on-hold wait times

Claims Advisor

Ready Steady Store
Manchester
08.2023 - 12.2023
  • Making effective decisions with queries regarding storage units
  • Liaising with policy holders, taking information on the nature of the claim and details of their policy
  • Building and managing effective internal and external relationships with all involved parties
  • Achieving established service targets and KPIs with consistently positive client feedback

Kitchen Designer

Wren Kitchens
Blackburn
01.2023 - 07.2023
  • Delivering a high quality design service to customer specifications
  • Helping customers seeing the wider picture from consultation to finalisation
  • Developed space planning concepts and selection of colour palettes and material presentations
  • Suggested appropriate appliances and fixtures to complement overall kitchen design theme

Claims Advisor

Homeserve UK
Preston
11.2021 - 12.2022
  • Providing claims advice to clients, managing expectations and explaining claims processing timelines
  • Handling customer requests with friendly, knowledgeable service and support
  • Showing great leadership skills by sending the relevant engineers
  • Investigating customer queries and responding within defined SLAs

Customer Service Advisor

Capita Services Ltd
Blackburn with Darwen
08.2016 - 10.2021
  • Dealing with customer enquiries to set up TV licensing
  • Using system applications to record Data and process information
  • Making effective decisions by active listening and showing empathy
  • Building positive customer rapport through friendly, professional communication

Supervisor/ Customer Assistant

Matalan Retail Ltd
Blackburn
07.2007 - 06.2016
  • Responsible for training new staff, assisting manager in day to day of running the store
  • Creating aesthetically pleasing displays to showcase company range of clothing products
  • Working part of an active team to share knowledge in training new team members
  • Delivering tailored assistance to customers with disabilities

Education

City & Guilds - Cybersecurity, Counselling, Business & Retail

Blackburn College
10.2024 -

BA Hons - Interior Spatial Design

Bucks New University
01.2012 - 06.2016

Foundation Degree - 3D & Model Making

Blackburn College
09.2009 - 06.2010

BTEC level 3 - Interior Design

Blackburn College
09.2007 - 06.2008

High school or equivalent - undefined

Beardwood High School
09.2001 - 06.2006

Skills


  • Collaboration and teamwork
  • Organisational and administrative skills
  • Effective communication vie phone & email
  • Microsoft office usage and in house systems
  • Multilingual
  • Flexible


Accomplishments

    Level 1 Certificate in Business and Retail

    level 1 Award in Employability

Languages

English
Native
urdu
Proficient (C2)
Punjabi
Proficient (C2)

Timeline

Academic Learning Support Assistant

Blackburn College
11.2024 - 02.2025

City & Guilds - Cybersecurity, Counselling, Business & Retail

Blackburn College
10.2024 -

Customer Service Representative

BT
12.2023 - 09.2024

Claims Advisor

Ready Steady Store
08.2023 - 12.2023

Kitchen Designer

Wren Kitchens
01.2023 - 07.2023

Claims Advisor

Homeserve UK
11.2021 - 12.2022

Customer Service Advisor

Capita Services Ltd
08.2016 - 10.2021

BA Hons - Interior Spatial Design

Bucks New University
01.2012 - 06.2016

Foundation Degree - 3D & Model Making

Blackburn College
09.2009 - 06.2010

BTEC level 3 - Interior Design

Blackburn College
09.2007 - 06.2008

Supervisor/ Customer Assistant

Matalan Retail Ltd
07.2007 - 06.2016

High school or equivalent - undefined

Beardwood High School
09.2001 - 06.2006

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SHAHMIS KHAN