Shahmane May

During my time working as a housekeeper for Stoke park, I was assigned to assist with daily cleaning duties for an ultra high net work family. This was a 3 month seasonal contract, for when the family is in residence each year. My duties included managing daily cleaning schedules, assigning tasks to colleagues, maintaining pristine cleanliness in all areas of the 300 acre estate, and liaising with other departments to ensure a smooth operation. Working for such a prominent high profile family taught me exceptional, high quality cleaning skills, how to maintain professionalism at all times, and keep discretion as a top priority.

Working for a 4* rehabilitation centre has been great for broadening my horizons and teaching me new skills in the area. I have been trained and developed knowledge in COSH, infection control and ensuring all policies and procedures are being followed, keeping health and safety at the forefront of all areas. I would complete regular audits accurately and on time, and carry out any resolutions required.
I would manage a team of housekeeping staff, ensuring adherence to high standards of cleanliness and professional conduct. This role involves regularly communicating repair needs to maintenance staff. Ensuring correct equipment and PPE are used at all times. I maintain detailed records of maintenance needs and repairs, liaising with maintenance department for timely completion. It was my duty to instruct housekeeping staff to specific shifts and room blocks based on abilities and daily requirements. I would evaluate employee performance and develop improvement plans, improving overall guest satisfaction by maintaining impeccable cleanliness and organisation of all clinic areas. Duties also includes being hands on with laundry sorting, washing, drying, and ironing. Participating in quality assurance reviews, implementing changes as needed to improve overall service and guest satisfaction.

Hinwick house is a Grade I-listed luxury 5 star property, in which I was hired as head housekeeper. During my time here I worked for a HNW family, in which the residence was used as a hotel, events hall, air BnB and personal residence. I gained great knowledge of providing excellent customer service and high quality cleaning skills. Originally employed as a part time cleaner I quickly moved my way up in this position. I was able to maintain guest satisfaction by providing impeccable cleanliness and organisation of all areas of the property. I created a welcoming atmosphere with attention to detail in room preparation and presentation.
Whilst working here I trained new housekeeping staff, ensuring adherence to high standards of cleanliness and professional conduct. I then developed effective management skills, systems for linens, cleaning supplies, guest amenities and also built great relationships with vendors.
My tasks included managing scheduling of housekeeping staff, spot checks of the entire property before guest arrival, minimising overtime expenses while maintaining quality service levels, and regularly picking up shifts during staff absence. It was then my responsibility to also provide regular inspections of rooms and common areas to ensure compliance with their standards.
During this role I was working for many high profile individuals including royals, celebrities, governed officials, and individuals in the public eye. This allowed me to enhance my skills of working under pressure, exceeding customer satisfaction and maintaining a professional attitude at all times. During this role I would also be requested to work as a private personal housekeeper for specific HNW clients, which allowed me to tailor myself to each individual client to meet their needs. I also assisted with many event preparations, weddings and special occasions ensuring seamless execution of setup, service, and cleanup tasks.

Following my successful position working part time for Sparkly cleans, I gained enough confidence to begin working for myself. This taught me great attention to detail, working hard during stressful situations and providing excellent efficient cleans tailored to meet clients needs. I would supervise my staff members for optimal performance in daily cleaning tasks, and create increased repeat business by maintaining high quality standards.
I was solely in charge of inventory management, proactively ordering supplies based on usage and budgetary constraints of my employees. I conducted recruitment, interview and selection processes to induct new staff, completed schedules, shift reports, managed staff pay and all tax returns.
During my role I actively reviewed employee performance and developed improvement plans, regularly conducting random inspections to verify compliance with my standards.
Having my own business has taught me to build impeccable customer satisfaction, work hard under pressure and maintain strong, lasting relationships with clients. I actively built trust in individuals homes and found great passion in making a difference in their lives.

My responsibilities included cleaning and polishing surfaces to maintain professional appearance in domestic and commercial settings.
Removal of rubbish, debris and other waste materials from premises.
Deep cleaning and sanitisation of bathrooms, kitchens and other similar areas according to established protocols.
Using time management and efficient cleaning methods to meet deadlines.
This role was part time, working only 6hrs per week alongside other positions.

Whilst working for Newlyn PLC my main role was to enhance client well-being by conducting assessments and developing individual personalised plans to re pay owed funds.

I was originally employed as a calls operator and after 6 months of success promoted to welfare officer. During this time I improved community awareness of welfare services through outreach programs and effective communication strategies.
As a welfare officer I provided crisis intervention support for clients in distress, offering immediate assistance and referrals to appropriate resources. I worked with multidisciplinary teams to ensure coordinated care and support for clients with complex needs.
Unfortunately due to Covid-19 I was made redundant from this position.

My position as a care assistant was one that gave me great job satisfaction, it is a strong passion of mine to assist others and help improve lives in any way shape or form. I improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
I would assist with patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
One of my duties including creating a safe environment for patients through regular monitoring of vital signs and reporting any abnormalities to medical staff.
I would support rehabilitation efforts by helping patients perform prescribed exercises and follow personalised therapy plans.
Providing emotional support to patients and their families throughout the caregiving process, building trust and rapport was my top priority.