Shahinur Rahman Ruman
London,United Kingdom
Summary
Business Management graduate with First Class Honours and practical experience in retail, hospitality, and student mentoring. Skilled in delivering excellent customer service, supporting team operations, and contributing to business performance in fast-paced environments. Strong communication, problem-solving, and organisational abilities, with experience in stakeholder communication, team collaboration, Microsoft Excel, and data reporting. A proactive and adaptable individual committed to continuous learning and professional development.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Sales & General Assistant
Loon Fung Ltd.
London
10.2024 - Current
- Deliver exceptional customer service in a high-pressure retail environment while resolving queries efficiently.
- Maintain visual merchandising standards and manage stock replenishment to optimise customer engagement and drive sales.
- Facilitated shift management and coordinated team operations as acting supervisor to ensure seamless workflow and team collaboration.
- Trained new employees, promoting rapid productivity increase.
- Managed merchandising and store decoration for various festivals to enhance customer engagement and brand visibility.
Food And Beverage Assistant
Fuller, Smith & Turner
City Of London, England, United Kingdom
10.2022 - 10.2024
- Coordinated daily front-of-house functions, ensuring smooth service delivery in a bustling hospitality environment.
- Collaborated with kitchen and service teams to optimise customer service delivery.
- Ensured compliance with hygiene health and safety regulations to maintain a safe and sanitary environment.s
Student Mentor
Vygo (university of Greenwich)
London
09.2023 - 09.2024
- Provided guidance and resources during one-to-one mentoring sessions to help students achieve academic goals and adapt to university culture.
- Collaborated with academic staff and support services to address student concerns efficiently.
- Recognised with a Silver Badge for outstanding contribution and impact
Assistant Manager
Creamistry Gelateria
South Ockendon, England, United Kingdom
11.2022 - 02.2023
- Supported day-to-day management of store operations, ensuring service quality and efficiency.
- Assisted with staff coordination, scheduling, and team supervision
- Contributed to introducing new menu items based on customer preferences
Education
Bachelor's degree - Business Administration, Management and Operations
University of Greenwich
09.2022 - 06.2025
HSC (Higher Secondary School Certificate) - A-Levels, Business studies
Bishwanath Government Degree College
01.2019 - 01.2021
Skills
- Customer service excellence and client relations
- Team leadership and mentoring
- Stakeholder communication
- Business operations support
- Data analysis and reporting
- Microsoft Excel and Office 365
- Problem solving and decision making
- Time management and organisation
- Business strategy
- Strategic planning
Certification
- Silver Badge Mentor Mates Certificate (University of greenwich)
- Microsoft Excel - Excel from Beginner to Advanced (Udemy)
- Peer mentoring programme
Languages
English (Full Professional)
Fluent
Timeline
Sales & General Assistant
Loon Fung Ltd.
10.2024 - Current
Student Mentor
Vygo (university of Greenwich)
09.2023 - 09.2024
Assistant Manager
Creamistry Gelateria
11.2022 - 02.2023
Food And Beverage Assistant
Fuller, Smith & Turner
10.2022 - 10.2024
Bachelor's degree - Business Administration, Management and Operations
University of Greenwich
09.2022 - 06.2025
HSC (Higher Secondary School Certificate) - A-Levels, Business studies
Bishwanath Government Degree College
01.2019 - 01.2021