Summary
Overview
Work history
Education
Skills
Languages
Affiliations
References
Timeline
Generic

Shahin Golshahr

London,United Kingdom

Summary

Global Retail & Brand Growth Executive with over 10 years' experience building, scaling and transforming premium retail and luxury brands across Europe, North America, Asia and Australia. Recognised for driving commercial growth, international expansion and operational excellence while delivering exceptional retail experiences that strengthen brand performance and long-term profitability.

Managed a $30M+ international retail portfolio across 10 countries, leading 22 standalone stores, 24 department store locations and 45 retail leaders. Expertise spans commercial strategy, international expansion, luxury retail, brand development, technology transformation and executive stakeholder management, delivering scalable growth while protecting brand integrity.

Led the global retail organisation for AVESTAN, DECIEM's luxury fragrance brand, establishing the retail operating model, commercial framework and expansion roadmap that continue to support the brand's international growth. Trusted to translate brand vision into commercially successful retail experiences through strategic leadership and cross-functional collaboration.

Overview

11
11
years of professional experience

Work history

Global Head of Retail Experience, AVESTAN

DECIEM | Estée Lauder
, Global
2026.03 - Current

• Built AVESTAN's global retail function, establishing the operational foundations, customer experience strategy and commercial framework that continue to support international expansion.

• Created and led the global retail strategy across all AVESTAN locations, balancing commercial performance with exceptional luxury customer experiences while protecting the brand's creative vision.

• Managed commercial planning, retail budgets, inventory strategy, and P&L performance for global retail business, ensuring alignment with overall strategic goals.

• Played a key role in growing AVESTAN's retail business from $236K in FY22 to over $2.5M in FY26, delivering approximately 875% revenue growth while expanding the brand's international retail footprint.

• Directed the commercial performance of a $2.5M+ global retail business (FY26), overseeing P&L management, budgeting, inventory strategy and financial forecasting while supporting a 46%+ contribution margin.

• Develop executive investment cases, commercial forecasts and financial models supporting expansion into new international markets.

• Led cross-functional collaboration across Brand, Finance, Property, Design, HR, Marketing, Supply Chain and Technology to successfully deliver premium retail environments.

• Led international expansion strategy, conducting feasibility studies, site selection, and overseeing store opening execution to optimise market entry.

• Created scalable retail operating models that supported rapid global growth while maintaining high standards of customer experience and operational excellence.

• Coached and developed international retail leadership teams while embedding a culture of commercial accountability and premium service.

Global Head of Retail Experience, Incubator Brands

DECIEM | Estée Lauder
, Global
2024.08 - 2026.03

• Established retail operating frameworks, service standards and brand experience principles to enhance customer engagement and consistency across AVESTAN and DECIEM's incubator portfolio, including LOoPHA and Chemistry Brand.

• Led international expansion initiatives from retail strategy and feasibility studies through to site selection and successful store launches.

• Introduced commercial planning processes, governance frameworks and operational standards that improved consistency and scalability across multiple brands.

• Collaborated with executive leadership to align commercial planning with retail growth objectives, enabling long-term brand development across the portfolio.

• Developed retail leadership capability, enhancing commercial execution and driving operational performance across the portfolio.

Acting Global Head of Retail Operations

DECIEM | Estée Lauder
, Global
2023.07 - 2024.08

• Directed global retail operations for multiple international brands and markets, enhancing brand presence and customer engagement.

• Led strategic initiatives across Retail, Finance, HR, Property, Supply Chain, Technology and Digital, aligning operations with corporate objectives.

• Oversaw international store opening programmes, operational governance and business reporting.

• Managed enterprise retail technology implementations, POS rollouts, CRM initiatives, omnichannel projects and User Acceptance Testing (UAT).

• Developed global retail operating procedures, training programmes and operational standards, facilitating consistent growth across international markets.

Senior Retail Operations Manager, UK & EMEA

DECIEM | Estée Lauder
, UK & EMEA
2022.08 - 2023.07

• Led retail operations across the UK and EMEA, driving operational excellence and commercial performance.

• Supported regional expansion and retail transformation initiatives, enhancing cross-functional collaboration.

• Developed operational reporting and retail processes, creating performance frameworks that enabled scalable growth.

Retail Operations Manager, UK & Europe

DECIEM | Estée Lauder
, UK & EU
2019.09 - 2022.08

• Managed daily retail operations across UK and Europe, enabling business growth and ensuring operational excellence.

• Led operational improvements, implemented technology, and planned inventory for new store projects.

Flagship Store Director

DECIEM | Estée Lauder
London
2018.02 - 2019.09

• Led DECIEM's flagship retail location, enhancing commercial performance through team development and a premium customer experience.

• Developed future retail leaders, ensuring exceptional operational standards and fostering a high-performance culture.

Flagship Store Manager

Hotel Chocolat
London
2016.02 - 2018.01

• Led all commercial and operational aspects of a flagship retail and café location, developing high-performing teams, delivering strong commercial results and creating exceptional customer experiences within a premium retail environment.

Flagship Sales Floor Manager

Topshop / Topman
London
2015.05 - 2016.02

• Managed daily trading, visual merchandising and team performance within one of the UK's leading fashion retailers, delivering strong operational standards and customer service.

Education

Certificate of Higher Education - Perfumery Raw Materials & Fragrance Creation (Levels 1 & 2)

Grasse Institute of Perfumery
France
2026.01 - 2026.05

Bachelor of Arts - Theatre Direction

Tehran University of Art
Iran

Skills

Strategic Retail Leadership: Retail strategy, business growth, brand alignment, long-term profitability

Commercial & Financial Management: P&L ownership, budgeting, forecasting, commercial planning

International Expansion: Market entry, business cases, store openings, expansion strategy

Operational Excellence: Retail operations, inventory optimisation, governance, process improvement

Brand & Customer Experience: Luxury customer journey, brand storytelling, experiential retail

Leadership & Talent Development: Mentoring, succession planning, organisational capability

Retail Technology & Digital Transformation: Salesforce, POS, CRM, omnichannel, UAT, systems implementation

Executive Stakeholder Management: Board-level presentations, cross-functional leadership, strategic partnerships

Languages

English
Persian
Arabic

Affiliations

  • Photography
  • Graphic Design
  • Fashion Design

References

References available upon request.

Timeline

Global Head of Retail Experience, AVESTAN

DECIEM | Estée Lauder
2026.03 - Current

Certificate of Higher Education - Perfumery Raw Materials & Fragrance Creation (Levels 1 & 2)

Grasse Institute of Perfumery
2026.01 - 2026.05

Global Head of Retail Experience, Incubator Brands

DECIEM | Estée Lauder
2024.08 - 2026.03

Acting Global Head of Retail Operations

DECIEM | Estée Lauder
2023.07 - 2024.08

Senior Retail Operations Manager, UK & EMEA

DECIEM | Estée Lauder
2022.08 - 2023.07

Retail Operations Manager, UK & Europe

DECIEM | Estée Lauder
2019.09 - 2022.08

Flagship Store Director

DECIEM | Estée Lauder
2018.02 - 2019.09

Flagship Store Manager

Hotel Chocolat
2016.02 - 2018.01

Flagship Sales Floor Manager

Topshop / Topman
2015.05 - 2016.02

Bachelor of Arts - Theatre Direction

Tehran University of Art
Shahin Golshahr