Summary
Overview
Work history
Education
Skills
Affiliations
Languages
References
Timeline
Generic

SHAHINA RAFI SHEEJA

Keston Road,Surrey

Summary

A versatile professional with expertise in customer service and business development, skilled in profit margin calculation and technical product specifications. Demonstrates proficiency in technology use, promotion execution, and complaint management, ensuring seamless online order fulfilment and effective stock management. Committed to enhancing product knowledge through demonstrations and just-in-time stock control, aiming to drive business growth while resolving conflicts efficiently.

Offering strong interpersonal skills and positive attitude, with background in customer service and sales environments. Knowledgeable about communication techniques and problem-solving strategies, with focus on delivering exceptional customer experiences. Ready to use and develop skills in customer interaction, sales processes, and conflict resolution in role.

Adaptable and driven professional with strong communication and interpersonal skills, combined with knack for problem-solving and customer engagement. Demonstrated ability to handle diverse tasks and work collaboratively in fast-paced environments. Poised to contribute to company success and enhance customer satisfaction in role.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Overview

2
2
years of professional experience
1
1
year of post-secondary education

Work history

Customer sales assistant

Sainsbury's Local
Croydon, surrey
08.2024 - Current
  • Performed accurate inventory checks for continual stock availability.
  • Executed visual merchandising displays to increase product appeal.
  • Collaborated with team members to meet daily sales targets.
  • Managed stock level for effective store operation.
  • Increased customer satisfaction with prompt complaint resolution.
  • Resolved queries swiftly, contributing to positive customer experience.
  • Handled cash drawer efficiently, supporting end-of-day reconciliation.
  • Enhanced customer engagement by offering product knowledge and advice.
  • Maintained shop floor cleanliness for inviting shopping environment.
  • Marketing materials, promoting new products and discounts.
  • Interacted and engaged with customers, providing guidance and expert advice to influence purchase decisions.
  • Processed returned or exchanged items and provided refunds to customers.
  • Employed design skills to create attractive merchandise displays, consistently increasing product appeal.
  • Assisted customers in locating specific items to boost satisfaction.
  • Took interest in customers' needs and concerns to provide advice and product recommendations.

Retail Sales Associate

SUBWAY
North Finchley, Barnet
03.2024 - 05.2025
  • Managed stock levels for optimal store performance.
  • Upheld company policies whilst interacting with customers and colleagues.
  • Operated till systems correctly, ensuring accurate transactions.
  • Promoted loyalty schemes to customers, enhancing brand loyalty.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Monitored display stock levels, replenishing for consistently well-stocked sales floor.
  • Maintained orderly store to provide customers with pleasant shopping experience.
  • Worked closely with stock team to guarantee product availability and meet client requests.

Education

Master of Science - Computer Science

University of Hertfordshire
Hatfield
01.2024 - 01.2025

Skills

  • Adaptability to different customers
  • Profit margin calculation
  • Technical product specifications
  • Technology use proficiency
  • Promotion execution
  • Complaint management
  • Customer Service
  • Product demonstrations
  • Stock management
  • Product knowledge
  • Business development
  • Conflict Resolution
  • Just In Time stock control
  • Inventory and stock management
  • Online order fulfilment

Affiliations

  • ART
  • COMPUTER KNOWLEDGE
  • GAMING
  • INDOOR GAMES
  • ATHLETICS

Languages

English
Fluent
Malayalam
Proficient (C2)
Hindi
Advanced (C1)

References

References available upon request.

Timeline

Customer sales assistant

Sainsbury's Local
08.2024 - Current

Retail Sales Associate

SUBWAY
03.2024 - 05.2025

Master of Science - Computer Science

University of Hertfordshire
01.2024 - 01.2025
SHAHINA RAFI SHEEJA