Shahiem Francke
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Overview
21
21
years of professional experience
Work history
Expert furniture installation
A1Moves Ltd , the sofa delivery company
London
2019.05 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Increased customer satisfaction by resolving issues.
- Completed duties to deliver on targets with accuracy and efficiency.
- Displayed energy and enthusiasm in fast-paced environment.
- Completed customer orders with speed and accuracy.
Lighting and trade counter sales assistant
Arrow electrical
London, Brent
2005.03 - 2018.09
- Ensured stock replenishment in a timely manner to maintain product availability.
- Trained new staff members, fostering a supportive working environment.
- Built strong relationships with regular customers for repeat business.
- Monitored trends in consumer behaviour with keen attention to detail.
- Delivered exceptional after-sales service, encouraging repeat business.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Utilised excellent communication skills to provide detailed product information.
- Offered personalised shopping advice to enhance customer experiences.
- Demonstrated products effectively leading to increased sales conversions.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Improved customer service by efficiently handling queries and complaints.
- Collaborated effectively with team members to meet sales targets.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Managed till operations smoothly, reducing waiting time for customers.
- Conducted daily inventory checks to manage stock levels accurately.
- Assisted customers with product selection for optimal satisfaction.
- Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.
- Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
- Updated product labelling and pricing to reflect discounts and offers.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
Education
GCSEs -
Ocean View Senior Secondary
Cape TownSkills
- Calm under pressure
- Problem-solving
- Communication skills
- Strategic planning
- Team building
- Leadership
- Quality Assurance
Timeline
Expert furniture installation
A1Moves Ltd , the sofa delivery company
2019.05 - Current
Lighting and trade counter sales assistant
Arrow electrical
2005.03 - 2018.09
GCSEs -
Ocean View Senior Secondary