Shahida Parveen
Faisalabad Punjab
Overview
4
4
years of post-secondary education
10
10
years of professional experience
Work History
Coordinator+Computer Incharge
Gateway Public School
Faisalabad , Pakistan
04.2013 - I currently work here
- Answered mailed, emailed, telephoned and in-person requests for service and information.
- Managed smooth operations and communicated timely updates to coordinate administrative activities.
Production Team Leader
Kareem Hosiery
Faisalabad, Pakistan
01.2011 - 02.2012
- Planned and communicated daily manufacturing tasks and targets.
- Coordinated daily workflow, assigned tasks, and monitored performance to maximise efficiency.
- Resolved conflicts between team members to maintain group harmony and productivity.
Export Documentation Officer
Arshad Group of Companies
Faisalabad, Pakistan
04.2004 - 04.2006
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Built and maintained courteous and effective working relationships.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Prepared range of written communications, documents and reports.
Receptionist + Export Documentation + Marketing A
Zaineb Textile Corporation
Faisalabad, Pakistan
01.2002 - 03.2004
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Maintained clean and orderly reception area to impress and welcome visitors.
- Greeted visitors warmly, providing a professional first impression of the organisation.
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
- Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval.
- Handled confidential documents with discretion, following data protection guidelines to safeguard information.
- Used Microsoft Office to track information, update records and write correspondence.
- Collaborated effectively with customers and staff to maintain smooth-running company operations.
- Provided administrative support to various departments, aiding in document preparation and filing tasks.
- Directed clerical tasks, including copying, faxing and file management.
- Received and dispersed incoming mail and correspondence, shipping outgoing items daily.
- Managed external correspondence by drafting client emails and letters.
- Processed incoming and outgoing post, ensuring timely distribution and collection for operational efficiency.
Education
SEO (Search Engine Optimization) - Online Business
Tacnolangs
Faisalabad 01.2022 - 04.2023
Bachelor of Education - Education
Sargodha University
Sargodha 01.2010 - 02.2011
IT Computer Course - Computer
Pasban Computer College
Faisalabad 01.2004 - 03.2004
Bachelor of Arts - Philosophy, sociology
Punjab University
Lahore 01.2000 - 01.2002
Skills
- Administrative support
- Customer service
- Team leadership
- Effective communication
- Microsoft Office
- Data management
- Workflow optimization
- Conflict resolution
- Time management
- Problem solving
- Document preparation
- Relationship building
- Service delivery
- Information retrieval
- Leadership skills
- Leadership proficiency
- Schedule planning
- Project Management
- Task prioritisation
- Schedule management
- Administrative leadership
- Employee management
- Communication expertise
- Customer relationship building
- Client relationship building
- Project problem-solving
- Operational support
- Document control
- Performance monitoring
- General office administration
- Staff performance management
- Strategic planning
- Administrative procedures
- Team oversight
- Department management
- Quality control procedures
- Outstanding customer service
- Public relations strategies
- Email inbox management
- Quality assurance methods
- Organisational development
- Customer relationship management systems
- Negotiation
- Staffing allocation
- Project oversight
- Interdepartmental coordination
- Person-centred practise
- Client assessments
- IT infrastructure understanding
- Healthcare services referrals
- Digital marketing
- E-Commerce platforms
Timeline
SEO (Search Engine Optimization) - Online Business
Tacnolangs
01.2022 - 04.2023
Coordinator+Computer Incharge
Gateway Public School
04.2013 - I currently work here
Production Team Leader
Kareem Hosiery
01.2011 - 02.2012
Bachelor of Education - Education
Sargodha University
01.2010 - 02.2011
Export Documentation Officer
Arshad Group of Companies
04.2004 - 04.2006
IT Computer Course - Computer
Pasban Computer College
01.2004 - 03.2004
Receptionist + Export Documentation + Marketing A
Zaineb Textile Corporation
01.2002 - 03.2004
Bachelor of Arts - Philosophy, sociology
Punjab University
01.2000 - 01.2002