SHAHID Ramzan

Managed taxi rank operations at Heathrow Airport, ensuring safe, organised, and efficient passenger and vehicle flow, enhancing overall airport experience

Coordinated with taxi drivers and airport teams to minimise congestion and maintain smooth airport operations, supporting timely departures and arrivals

Coordinated with taxi drivers and airport teams to minimise congestion and maintain smooth airport operations, supporting timely departures and arrivals 4-Maintained compliance with airport safety procedures while handling operational challenges in a fast-paced environment.

• Monitored taxi queues and vehicle movements, enhancing passenger flow and reducing waiting times.
• Resolved passenger queries and operational issues, ensuring high standards of customer service and satisfaction.
• Communicated with passengers from diverse backgrounds, offering clear information and professional assistance to improve overall experience.
• Worked collaboratively with airport staff and transport operators to maintain a safe, professional, and well-organised environment

• Supported individuals with learning disabilities and autism to enhance their daily living skills and promote independence
• Promoted social inclusion initiatives through community events
• Assisted in recruitment process by screening CVs and scheduling interviews to ensure the selection of suitable candidates
• Supported onboarding and induction for new employees
• Coordinated with departments to align staff requirements with HR policies, facilitating effective workforce planning
• Managed attendance, leave records, and HR databases
• Maintained employee records and HR documentation

• Built strong, trusting relationships with patients by providing continuous support and delivering the best possible care
• Supported elderly clients with daily living activities to enhance their independence
• Ensured clean and hygienic living environments to prioritise client comfort and safety
• Documented care details to ensure accurate records to maintain accurate and timely documentation

• Delivered security services at retail, static, and event locations to ensure safety and protection.
• Performed ID checks and managed access control to ensure safety
• Maintained secure access control, monitoring visitors and completing scans to locate contraband items
• Resolved conflict situations calmly and professionally
• Established strong client and employee relationships through polite, helpful, and attentive service

• Provided exceptional customer service, ensuring customer satisfaction in a fast-paced environment.
• Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.
• Processed payments and upheld hygiene standards to enhance customer experience.
• Worked with team members on projects, contributing to the achievement of collective goals.