Experienced restaurant professional with a strong track record in customer service, team leadership, and culinary knowledge. Demonstrated expertise in managing front-of-house operations, ensuring exceptional dining experiences, and optimizing staff performance. Proven ability to handle high-pressure situations, maintain food safety standards, and drive revenue growth through effective upselling. Adept at building rapport with guests and fostering a positive atmosphere. Seeking opportunities to contribute my skills and passion for the restaurant industry to a dynamic team.
1. Exceptional Guest Experience: Delivered top-tier hospitality services, creating a welcoming and comfortable atmosphere for business lounge guests, resulting in consistently high customer satisfaction scores.
2. Personalised Assistance: Provided tailored assistance to traveler's, including flight information, lounge amenities, and reservations, ensuring a seamless and enjoyable airport experience.
3. Conflict Resolution: Effectively resolved guest concerns and conflicts, demonstrating strong communication skills and a commitment to exceeding customer expectations.
4. VIP Treatment: Catered to the needs of VIP travelers and frequent flyers, offering exclusive services and amenities to enhance their airport experience.
5. Team Collaboration: Worked collaboratively with lounge staff to maintain a smooth and efficient operation, contributing to a positive work environment and ensuring the highest level of service for all guests.
1. Inventory Oversight: Meticulously managed and monitored inventory levels for hospital catering, ensuring the availability of essential supplies, reducing wastage, and preventing shortages.
2. Quality Assurance: Implemented rigorous quality control measures for food and supplies, guaranteeing that all items met the hospital's stringent safety and quality standards.
3. Efficient Procurement: Demonstrated strong negotiation skills when sourcing products, resulting in cost savings while maintaining the required quality and quantity of supplies.
4. Timely Deliveries: Coordinated deliveries to various hospital departments, ensuring punctual and accurate distribution of supplies, contributing to the smooth operation of the hospital's catering services.
5. Compliance and Documentation: Maintained comprehensive records of inventory, deliveries, and supplier interactions, ensuring compliance with regulatory requirements and facilitating efficient auditing processes.
1. Efficient Food Prep: Demonstrated proficiency in food preparation techniques, ensuring timely and accurate assembly of ingredients for various menu items, contributing to faster service.
2. Hygiene and Sanitation: Maintained impeccable cleanliness and adhered to strict food safety standards, consistently earning high health inspection ratings and ensuring customer safety.
3. Inventory Management: Assisted in monitoring and managing inventory levels, minimizing food waste and optimizing ingredient orders to control costs effectively.
4. Team Collaboration: Worked collaboratively with kitchen staff, displaying strong communication skills to ensure smooth operations during high-demand periods and guaranteeing consistent food quality.
5. Adaptability: Successfully adapted to fast-paced and high-pressure environments, consistently delivering high-quality food, even during peak hours, contributing to the restaurant's reputation for excellence.
1. Efficient Product Packaging: Led a team of product packers, optimizing packaging processes to ensure products were accurately, securely, and efficiently packed for delivery.
2. Quality Control: Implemented rigorous quality control checks to maintain product integrity, reducing errors by X% and enhancing customer satisfaction.
3. Timely Deliveries: Successfully coordinated delivery schedules, consistently meeting or exceeding delivery deadlines, resulting in improved customer trust and loyalty.
4. Team Leadership: Effectively managed and motivated a team of packers and drivers, fostering a positive work environment and achieving departmental goals.
5. Inventory Management: Streamlined inventory procedures, minimizing waste and optimizing stock levels to prevent shortages or overages.
6. Safety Compliance: Enforced safety protocols, ensuring a hazard-free work environment and reducing workplace accidents by X%.
7. Problem-Solving: Proactively addressed delivery challenges and customer concerns, resolving issues promptly and maintaining a high level of customer satisfaction.
8. Reporting and Documentation: Maintained accurate records of deliveries, inventory levels, and team performance, facilitating data-driven decision-making.
9. Cost Control: Implemented cost-saving measures, resulting in reduced operational expenses while maintaining service quality.
10. Training and Development: Provided ongoing training and development opportunities for team members, enhancing their skills and job satisfaction.