Summary
Overview
Work History
Education
Skills
Timeline

Shahid khan

Manchester,UK

Summary

Experienced restaurant professional with a strong track record in customer service, team leadership, and culinary knowledge. Demonstrated expertise in managing front-of-house operations, ensuring exceptional dining experiences, and optimizing staff performance. Proven ability to handle high-pressure situations, maintain food safety standards, and drive revenue growth through effective upselling. Adept at building rapport with guests and fostering a positive atmosphere. Seeking opportunities to contribute my skills and passion for the restaurant industry to a dynamic team.

Overview

6
6
years of professional experience
7
7
years of post-secondary education
4
4
Languages

Work History

Hospitality Host

Manchester Airport Group (1903 Business Lounge)
Manchester, UK
05.2023 - Current

1. Exceptional Guest Experience: Delivered top-tier hospitality services, creating a welcoming and comfortable atmosphere for business lounge guests, resulting in consistently high customer satisfaction scores.


2. Personalised Assistance: Provided tailored assistance to traveler's, including flight information, lounge amenities, and reservations, ensuring a seamless and enjoyable airport experience.


3. Conflict Resolution: Effectively resolved guest concerns and conflicts, demonstrating strong communication skills and a commitment to exceeding customer expectations.


4. VIP Treatment: Catered to the needs of VIP travelers and frequent flyers, offering exclusive services and amenities to enhance their airport experience.


5. Team Collaboration: Worked collaboratively with lounge staff to maintain a smooth and efficient operation, contributing to a positive work environment and ensuring the highest level of service for all guests.

Storeman

Liverpool Women’s Hospital (Catering)
Liverpool, UK
05.2022 - 12.2022

1. Inventory Oversight: Meticulously managed and monitored inventory levels for hospital catering, ensuring the availability of essential supplies, reducing wastage, and preventing shortages.


2. Quality Assurance: Implemented rigorous quality control measures for food and supplies, guaranteeing that all items met the hospital's stringent safety and quality standards.


3. Efficient Procurement: Demonstrated strong negotiation skills when sourcing products, resulting in cost savings while maintaining the required quality and quantity of supplies.


4. Timely Deliveries: Coordinated deliveries to various hospital departments, ensuring punctual and accurate distribution of supplies, contributing to the smooth operation of the hospital's catering services.


5. Compliance and Documentation: Maintained comprehensive records of inventory, deliveries, and supplier interactions, ensuring compliance with regulatory requirements and facilitating efficient auditing processes.

Kitchen Assistant

Love Kimchi
Liverpool, UK
05.2021 - 01.2022

1. Efficient Food Prep: Demonstrated proficiency in food preparation techniques, ensuring timely and accurate assembly of ingredients for various menu items, contributing to faster service.


2. Hygiene and Sanitation: Maintained impeccable cleanliness and adhered to strict food safety standards, consistently earning high health inspection ratings and ensuring customer safety.


3. Inventory Management: Assisted in monitoring and managing inventory levels, minimizing food waste and optimizing ingredient orders to control costs effectively.


4. Team Collaboration: Worked collaboratively with kitchen staff, displaying strong communication skills to ensure smooth operations during high-demand periods and guaranteeing consistent food quality.


5. Adaptability: Successfully adapted to fast-paced and high-pressure environments, consistently delivering high-quality food, even during peak hours, contributing to the restaurant's reputation for excellence.

BUSINESS DEVELOPMENT MANAGER

S G Industries
, New Delhi
12.2018 - 08.2020
  • Capitalised on industry and marketplace trends to strategically marketing solutions and enhance business operations.
  • Streamlined operational efficiencies by delivering recommendations for knowledge-based processes and procedures.
  • Worked with existing customers to increase purchases of products and services.

PACKAGING & DELIVERY Supervisor

Brasserie Bread Pty Ltd
Sydney, Australia
02.2018 - 11.2018

1. Efficient Product Packaging: Led a team of product packers, optimizing packaging processes to ensure products were accurately, securely, and efficiently packed for delivery.


2. Quality Control: Implemented rigorous quality control checks to maintain product integrity, reducing errors by X% and enhancing customer satisfaction.


3. Timely Deliveries: Successfully coordinated delivery schedules, consistently meeting or exceeding delivery deadlines, resulting in improved customer trust and loyalty.


4. Team Leadership: Effectively managed and motivated a team of packers and drivers, fostering a positive work environment and achieving departmental goals.


5. Inventory Management: Streamlined inventory procedures, minimizing waste and optimizing stock levels to prevent shortages or overages.


6. Safety Compliance: Enforced safety protocols, ensuring a hazard-free work environment and reducing workplace accidents by X%.


7. Problem-Solving: Proactively addressed delivery challenges and customer concerns, resolving issues promptly and maintaining a high level of customer satisfaction.


8. Reporting and Documentation: Maintained accurate records of deliveries, inventory levels, and team performance, facilitating data-driven decision-making.


9. Cost Control: Implemented cost-saving measures, resulting in reduced operational expenses while maintaining service quality.


10. Training and Development: Provided ongoing training and development opportunities for team members, enhancing their skills and job satisfaction.

Education

Master of Digital Marketing - Marketing

University of Chester , Chester, CHW
10.2020 - 06.2022

PG Diploma of Commerce - Commerce

Charles Sturt University, Melbourne
10.2016 - 10.2018

Bachelor of Commerce - Commerce

Sunrise University, Alwar
03.2012 - 04.2015

Skills

Adobe Premiere Proundefined

Timeline

Hospitality Host - Manchester Airport Group (1903 Business Lounge)
05.2023 - Current
Storeman - Liverpool Women’s Hospital (Catering)
05.2022 - 12.2022
Kitchen Assistant - Love Kimchi
05.2021 - 01.2022
University of Chester - Master of Digital Marketing, Marketing
10.2020 - 06.2022
BUSINESS DEVELOPMENT MANAGER - S G Industries
12.2018 - 08.2020
PACKAGING & DELIVERY Supervisor - Brasserie Bread Pty Ltd
02.2018 - 11.2018
Charles Sturt University - PG Diploma of Commerce, Commerce
10.2016 - 10.2018
Sunrise University - Bachelor of Commerce, Commerce
03.2012 - 04.2015
Shahid khan