SHAHID CHOWDHURY

• Coordinated and managed the Estate operations to ensure efficiency and quality

• Manage office inventory, procurement and vendor relationships

• Coordinated with on-site staff or vendors to address urgent facility issues.

• Communicate and collaborate with cross functional teams to support business needs

• Utilised tools such as MS Excel, Office, Word, Outlook and Yardi to create, update and share

documents/ reports and to create purchase orders and receipts.

• Supported service charge administration, budgeting and financial reporting.

• Maintained logs of maintenance requests, tenant communications and operational updates.

• Raised and tracked maintenance requests using relevant systems/platforms.

• Ensured prompt follow-up with service teams to resolve issues efficiently.

• Coordinated with security personnel, IT management and emergency services whilst

documenting all incidents accurately for review and follow up.

• Carried out Data analysis, including complex data manipulation.

• Developed and ran data management processes and systems using data validation and visualisation tools

• Created reports and documents from clean data sets.

• Assisted with data collection ensuring data accuracy

• Developed data collection systems through creating dashboards and use of functions and formulas

• Used SQL to query data and inserting it into a new clean database under new variables, deleting false data and managing it by controlling employee access and implement constraints.

• Created a Data model linking customer orders, inventory and suppliers managing stock and track orders and automating reordering. Also implemented a data model to integrate patient records from different departments (e.g. billing, treatment medication and pharmacy.

• Utilised Azure lake storage allowing me to store large datasets in their native format for me to clean and extract.

• Communicated extracted findings and data analysis to senior staff via presentation and used data models i.e. Histograms and scatter plots to provide a visual interpretation of data highlight anomalies and skewed values

• Ensured data protection by implementing robust security measures.
• Managed incoming calls for efficient handling of enquiries and complaints.
• Adapted quickly to changes in procedures or policies; maintained consistency in output quality despite fluctuations in workload demands.
• Handled confidential documents with utmost care; ensured data security at all times.
• Responded promptly to emails, letters and phone calls; facilitated seamless external communication.
• Maintained all logbooks and records ensuring all paperwork is completed in a timely fashion
  and conducted effective handover procedures.
• Configuring security systems, analysing security requirements, and recommending improvements.
• Monitoring network traffic for suspicious behaviour.
• Consulting with staff, manager, and executives about the best security practices and providing technical advice.

• Conducted sales and leasing activities including property viewings, enquiry follow-ups, and converted leads into bookings
• Planed and prioritised daily tasks to maximise leasing performance and meet occupancy targets
• Ensured accurate and timely updates to all data capture systems and CRM tools
• Provided a warm, professional welcome to walk-in enquiries and prospective residents, delivering a standout first impression
• Followed up on documentation, contract returns, and payment processing
• Conducted scheduled apartment visits and manage resident cancellations in line with company standards
• Responded promptly and professionally to online (webchat) and email enquiries
• Supported other communities when needed, including cross-selling opportunities based on resident requirements

• Liaised with external auditors to maintain high standards of safety practices.
• Conducted thorough risk assessments for minimised workplace hazards.
• Provided comprehensive training to staff, promoting a safety-conscious work culture.
• Initiated a monthly newsletter focusing on various aspects of workplace safety, heightening awareness among employees.
• Investigated accident reports thoroughly leading to formulation of improved safety procedures.
• Supported team by demonstrating respect and willingness to help.
• Provided outstanding customer service to students
• Kept utmost communication and relationships with University clients such as King's college, UCL & Queen Mary.
• Reported on incidents electronically and completed digitals tasks through software's such as Microsoft Word, Excel, Office, and Outlook and also company's website and software's.
• Supervised a Team responsible for the continuous safety, security of students and employees.
• Organised Rotas and staff availability for annual Leave, holidays etc.
• Ensured Health and safety legislation is adhered to at all times.

• Manage and maintain the facilities within the lab and sensory department.
• Purchase and supply materials needed for testing activities.
• Prepared and preserved cadavers for clinical and experimental use.
• The receipt, identification and pre-analytical preparation & storage of samples and request forms for various service users.