SHAHEER KIANI
Chessington,London
Summary
A highly motivated, reliable, and versatile professional with a strong background in childcare, customer service, and leadership. Known for exceptional interpersonal and communication skills, I bring patience, empathy, and diligence to every role I undertake. With experience ranging from managing teams in fast-paced retail environments to nurturing young minds in childcare settings, I am dedicated to providing excellence in all aspects of my work. I pride myself on my ability to adapt, multitask, and go above and beyond expectations. Passionate about personal growth and professional development, I strive to make a positive impact in every organisation I work for.
Overview
3
3
years of professional experience
Work history
Admin Support Assistant
Private Hire Dispatch Services
2020.01 - 2021.01
- Received calls from private hire taxi drivers and dispatched jobs through SMS systems for accurate and timely service coordination.
- Handled communication and financial inquiries between drivers and passengers to ensure smooth service operations.
- Resolved communication and payment-related issues efficiently to prevent delays and customer dissatisfaction.
- Demonstrated strong multitasking abilities while maintaining professionalism under pressure.
- Dealt with correspondence, ensuring clear and effective communication throughout the organisation.
- Boosted customer satisfaction with meticulous attention to detail in administrative tasks.
- Coordinated staff schedules, resulting in increased productivity.
- Corrected documents to reflect accurate, current customer records.
- Answered calls quickly and professionally, providing prompt customer support.
- Resolved general customer enquiries using expert product and service knowledge.
- Streamlined communication for improved team collaboration.
- Handled client queries to ensure high levels of customer satisfaction.
Customer Advisor
Various Retail & Service Roles
2018.01 - 2020.01
- Delivered exceptional customer service by understanding and addressing client needs promptly.
- Provided product recommendations and processed transactions with accuracy and efficiency.
- Developed strong communication and problem-solving skills while resolving customer concerns.
- Supported sales targets and maintained visual merchandising standards.
- Built positive rapport with clients to ensure repeat business and brand loyalty.
- Stayed updated on company policies, enabling accurate information dissemination to customers.
- Managed large volumes of incoming calls for efficient customer service operations.
- Ensured smooth store operations by coordinating with team effectively.
- Correctly identified client needs, providing tailored, personalised guidance to ensure outstanding customer experiences.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Managed high-volume customer enquiries across various channels, delivering helpful, timely and professional service.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Facilitated seamless transactions at check-out counters for quick checkout process.
- Maintained high-level product knowledge for accurate advice and recommendations.
Education
Associate of Arts - 3D Design Level 2
South Thames College
Wandsworth3D Design Level 3
Kingston College London
GCSEs -
Raynes Park High School
New MaldenSkills
- Exceptional communication and interpersonal skills
- Strong leadership and team management abilities
- Outstanding problem-solving and conflict-resolution capabilities
- Time management and organisational expertise
- Creative and proactive approach to challenges
- Empathy, patience, and reliability
- Ability to work independently or collaboratively
- Strong computer literacy and administrative efficiency
- Customer-focused mindset with professional demeanour
- Adaptable and motivated under pressure
LANGUAGES
English – Fluent
Urdu – Fluent
Italian – Conversational
REFERENCES
References available upon request.
HOBBIES & INTERESTS
Sports and fitness, Travelling and cultural exploration, Reading and personal development, Cycling and outdoor activities
References
References available upon request.