Shahed Ahmed
London,London
Summary
A highly adaptable and hardworking professional with hands-on experience across the security, healthcare, hospitality, and food service sectors. Proven ability to stay calm under pressure, work effectively with diverse teams, and provide exceptional service in fast-paced, customer-focused environments. SIA-licensed with a strong focus on safety and conflict resolution, alongside compassionate care experience supporting vulnerable individuals and maintaining high cleanliness and service standards in hotels and restaurants. Committed to reliability, professionalism, and continuous improvement across any role.
Overview
2
2
years of professional experience
Work History
Door supervisor
RMSS LTD , Whitechapel
London
04.2024 - Current
- Ensured the safety and security of customers and staff at busy venues.
- Checked IDs, managed entry, and handled conflict or intoxication calmly and professionally.
- Worked closely with law enforcement and emergency services when needed.
- Conducted regular security checks and crowd control during events.
Domiciliary care worker
Hiland Care
London
01.2025 - 04.2025
- Provide personal care to elderly residents including assistance with washing, dressing, toileting, and mobility.
- Support residents with dementia and other complex health needs, using person-centred approaches.
- Monitor and record health changes, fluid and food intake, and report concerns to nurses and management.
- Build trusted relationships with residents and their families, promoting dignity, respect, and independence.
- Assist with social activities and companionship to reduce isolation and improve emotional wellbeing.
Event Security Officer
FGH Security
London
12.2024 - 03.2025
- Provided security during large-scale public events, including sports matches, concerts, and festivals.
- Conducted bag checks and searches in compliance with legal protocols.
- Worked within a team to maintain safe crowd flow and emergency exits.
- Assisted with evacuations and first-aid incidents when required.
- Maintained radio communication with supervisors and security teams to coordinate responses.
Door supervisor
Verious Venus
London
09.2024 - 12.2024
- Monitored venue entrances and exits to ensure a safe environment for patrons and staff.
- Conducted thorough security checks, maintained accurate incident reports, and collaborated with venue management.
- De-escalated volatile situations using conflict resolution and non-confrontational communication techniques.
- Provided customer service, assisting guests with directions, queries, and accessibility support.
Room attendant
Omni Facilities Ltd.
London
07.2024 - 12.2024
- Clean and prepare guest rooms daily to 4-star standards, including bed making, vacuuming, and bathroom sanitation.
- Replenish amenities such as toiletries, towels, and minibar items in line with brand guidelines.
- Respond quickly to guest requests for additional items or urgent cleaning needs.
- Report maintenance issues and safety hazards to supervisors promptly.
- Maintain stock levels of linens and cleaning products and assist in laundry operations when needed.
- Follow COSHH and hotel hygiene policies to ensure a safe and clean environment.
Crew member
Macdonald restaurant-warren street
London
02.2023 - 01.2024
- Delivered friendly and efficient service in a high-volume fast food environment, ensuring excellent customer satisfaction.
- Took customer orders accurately at front counter and drive-thru, upselling promotions and meal deals where appropriate.
- Prepared food and beverages according to strict hygiene and quality control standards.
- Maintained cleanliness across dining, kitchen, and restroom areas following McDonald’s operational procedures.
- Handled cash and card payments using POS systems, balanced tills, and followed anti-theft protocols.
- Supported new staff training and helped foster a positive, team-focused work environment.
- Followed health & safety procedures including food safety, allergen awareness, and temperature checks.
- Assisted in stock rotation, deliveries, and restocking front-of-house and kitchen supplies.
Education
Food Hygiene Certificate
NVQ Level 2 in Health and Social Care (or relevant
ACT certified
First Aid Certificate
Door Supervisor licensed
Msc - Management
University Of Hertfordshire
Luton01.2023
Bachelor of Business Administration - Accounting
National University- Gazipur
Dhaka06.2022
Skills
- Excellent customer service & interpersonal communication
- Conflict resolution & public safety (SIA licensed)
- Personal care, dignity, and emotional support
- Housekeeping, deep cleaning & infection control
- Food handling, order taking & hospitality service
- Cash handling & POS system operation
- Team collaboration & independent task management
- Timekeeping, multitasking & attention to detail
- Adaptability across roles & fast-paced environments
- Professional attitude, appearance & discretion
Timeline
Domiciliary care worker
Hiland Care
01.2025 - 04.2025
Event Security Officer
FGH Security
12.2024 - 03.2025
Door supervisor
Verious Venus
09.2024 - 12.2024
Room attendant
Omni Facilities Ltd.
07.2024 - 12.2024
Door supervisor
RMSS LTD , Whitechapel
04.2024 - Current
Crew member
Macdonald restaurant-warren street
02.2023 - 01.2024
Food Hygiene Certificate
NVQ Level 2 in Health and Social Care (or relevant
ACT certified
First Aid Certificate
Door Supervisor licensed
Msc - Management
University Of Hertfordshire
Bachelor of Business Administration - Accounting
National University- Gazipur
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