Summary
Overview
Work history
Education
Skills
Languages
Work availability
Timeline
CustomerServiceRepresentative
SHAHBAZ MEHMOOD

SHAHBAZ MEHMOOD

London

Summary

A highly motivated and ambitious individual able to give timely and accurate advice, guidance, support and training team members and individuals developing excellent management skills. I also have the ability to work with the minimum of supervision whilst leading a team of 5 or more having approved ability to lead by example, consistently hitting targets, improve best practices and organize time efficiently. Now looking forward to making significant contribution as a team leader with the company that offers genuine opportunity for progression.

Overview

8
8
years of professional experience
4
4
years of post-secondary education

Work history

Customer Service Representative

K Electric Limited
Karachi
07.2020 - 05.2023
  • My responsibilities are as under
  • To manage industrial meter readings
  • Solving the queries related to industrial consumers Understanding the faults and identifying them at site location
  • Dealing with communication of the industrial meters to update data systematically
  • Mapping of consumers in system using GIS technology.
  • Participated in regular training to maintain up-to-date knowledge on company products and policies.
  • Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.

TRAINEE ENGINEER

K ELECTRIC
07.2019 - 07.2020

My responsibilities are as under:

  • To manage and handle consumer complaints Inspection of the teams going for the particular tasks
  • Understanding the faults and identifying them at site location Updating the consumer's information electronically Managing the industrial meters and problems regarding it
  • To Deal with the Readings of Industry consumers.
  • Carried out project tasks under supervision.
  • Adhered to health and safety regulations.
  • Visited sites with engineer to support servicing and maintenance tasks.

ENGINEERING INTERN

Unique Batteries
03.2018 - 03.2019
  • My responsibilities were to learn the installation and supervise the maintenance of heavy motors and electrical machines including: Understanding and interpreting drawings and specifications
  • Resolving any unexpected technical difficulties and problems that may arise at any time
  • Communicating and liaising effectively with colleagues Thinking both creatively and logically to resolve design and development problems
  • Maintaining standards of safety and comply with the Company's health, safety and environment management systems requirements
  • Ensuring quality control requirements were met and recorded in accordance with specifications assisting with compilation of as built drawings

Restaurant Waiter

Royal Taj Restaurant
Karachi
04.2017 - 03.2018
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Supported restaurant set-up, cleaning and preparations, readying appropriately for first customer arrivals.
  • Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
  • Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
  • Greeted guests pleasantly and professionally, promoting positive customer experiences from arrival to departure.

CASHIER

Imtiaz Supermarket
Karachi
03.2016 - 03.2017
  • Performed routine checkout duties without supervision to enhance store operations and guest experience
  • Scanned merchandise quickly, handled purchases and processed
  • Systematic Businessman
  • LANGUAGE
  • English, Upper intermediate (B2)
  • Urdu, Native
  • ADDITIONAL INFORMATION
  • International Student Available to work 20 hours per week (Flexible) returns in busy store
  • Delivered exceptional customer experiences in high-volume environment, politely and professionally assisting customers with queries.

SALES ASSISTANT

Imtiaz Super Market
Karachi
01.2015 - 01.2016
  • Assisted in stock management, keeping stockroom tidy and organised at all times
  • Received and processed orders over different channels to capture and retain clients
  • Supported manager in opening and closing store
  • Welcomed customers and determined required products before checking out and bagging goods
  • Used knowledge of sales lines and customers' preferences to reach individual and store sales targets.

Education

MASTER OF SCIENCE - INTERNATIONAL BUSINESS

Ulster University
London
05.2023 -

BACHELOR'S - ENGINEERING

Mehran University of Engineering and Technology
Jamshoro
01.2014 - 11.2017

Skills

  • Time Management
  • Self-starter Numerate
  • Team player
  • Customer Care
  • Computer-Literate
  • Cash handling
  • Microsoft Office

Languages

English
Upper intermediate
Urdu
Proficient (C2)

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline

MASTER OF SCIENCE - INTERNATIONAL BUSINESS

Ulster University
05.2023 -

Customer Service Representative

K Electric Limited
07.2020 - 05.2023

TRAINEE ENGINEER

K ELECTRIC
07.2019 - 07.2020

ENGINEERING INTERN

Unique Batteries
03.2018 - 03.2019

Restaurant Waiter

Royal Taj Restaurant
04.2017 - 03.2018

CASHIER

Imtiaz Supermarket
03.2016 - 03.2017

SALES ASSISTANT

Imtiaz Super Market
01.2015 - 01.2016

BACHELOR'S - ENGINEERING

Mehran University of Engineering and Technology
01.2014 - 11.2017
SHAHBAZ MEHMOOD