Summary
Overview
Work history
Education
Skills
Timeline
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Shahbaz Barkatali

Summary

Dependable professional seeking to gain hands on experience in operations management. Willing to help experienced staff with implementing successful management systems and establishing operations management solutions. Commended for collaborating with others to achieve common goals. Diligent Assistant Operations Manager with proven success in overseeing staffing, scheduling and customer relations. Superior skills in monitoring and managing operational spend to optimise profitability. Manages time and resources well and demonstrates good organisational and leadership qualities.

Overview

1
1
year of professional experience

Work history

Acting Assistant Operations Manager

Stagecoach
06.2023 - Current
  • I currently work with the Assistant Operations Manager delivering excellent customer service
  • I think high employee engagement is important
  • I have built a strong working relationship with both internal and external stakeholders
  • I believe a strong work ethic is important because unlike any other natural attribute it's a choice
  • I deal with all, day to day roles of an assistant Operations Manager which include dealing with customer enquires within a short time frame
  • I have regular engagement with employees through the blink and when we have tea and coffee mornings
  • I am part of the company hiking group
  • I know how to work the Grampian system, EPMorris, AVL and Green Road .I can download CCTV and process accident forms.
  • Supported resource planning of operational team.
  • Evaluated operational goals, suggesting improvements and recommended actions.

  • Supported operations manager by giving actionable feedback and assisting with administrative and operational responsibilities.

  • Oversaw day-to-day operations of company, maintaining operational and service standards.

Acting Allocation Manager

Stagecoach Hyde
02.2022 - 06.2023
  • I delivered a cost effective and efficient why of management to the role
  • I increased depot performance by being more organised and utilising the allocators we had
  • I reduced driver turnover by 4%
  • Driver shortage went from minus 10 to plus 3
  • Driver non-attendance was reduced from 6% to 5%
  • I was responsible for 450 drivers and an allocation team
  • I made sure all drivers were paid correctly
  • I dealt with all the holidays for both parties
  • I increased driver engagement by better time management.
  • Driver secondment for Bank Holidays has been reduced from 75% to 25%
  • I was chosen to part of the shine project
  • I delivered 3 driver engagement and best practice presentations across all the Manchester Op-Co's
  • My mentor the operations director was so impressed, I was mentioned in the company newsletter and given a special commendation
  • I was asked for Parklife volunteers, and I delivered 30 all on rest day.
  • Oversaw daily company operations to reach financial targets.
  • Certified company met relevant legal and regulatory requirements.
  • Evaluated challenging developments and provided methodical solutions.
  • Established strong rapport with stakeholders to enhance business credibility.
  • Identified and resolved operational issues impacting productivity, performance or profitability.
  • Monitored operations to assess and highlight results.
  • Recruited and managed senior staff with focus on delivering clear results.
  • Allocated resources to teams and projects based on need, performance and availability.
  • Researched best practices and trends to stay abreast with developments.
  • Partnered with management team to optimise operations and reduce costs.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Directed day-to-day work of 450 employees and motivated teams to exceed objectives.

Education

A-Levels - social science

South Trafford College
Altrincham, Trafford

Skills

  • operations management
  • Strong IT skills
  • Staff development and scheduling
  • Strategic planning
  • Physical resource management
  • Logistical planning
  • Department management
  • Operational support
  • Process improvement strategies
  • Relationship building
  • Communication improvements
  • Resource planning and allocation

Timeline

Acting Assistant Operations Manager

Stagecoach
06.2023 - Current

Acting Allocation Manager

Stagecoach Hyde
02.2022 - 06.2023

A-Levels - social science

South Trafford College

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Shahbaz Barkatali