Shahbaz Alim
London
Summary
Dynamic leader at Ocado Technology with a proven ability to enhance operational efficiency and drive product innovation. Achieved over 90% fulfilment rates while doubling revenue to $20 million through effective project management and strategic development. Demonstrates exceptional skills in stakeholder management and collaboration, consistently turning insights into actionable strategies. Committed to leveraging expertise to further advance organizational goals and improve performance metrics.
Overview
20
20
years of professional experience
Work History
Product Manager - Inbound Fulfilment
Ocado Technology
London
10.2023 - Current
- Spearheaded product discovery and roadmap development in alignment with strategic business objectives for inbound fulfilment using the Double Diamond and Agile methodologies
- Key initiatives included the design and development of RPC auto de-palletiser for chill-inbound product, pallet lifts, and pallet store
- Developed and used decision frameworks and matrices to identify the minimum viable product and select the best option based on business and technical requirements
- Designed a solution to realise decant labour savings of 2 secs per stock unit, across 2 million stock items per week by automating the depalletisation of 43% of inbound goods volume in the chill chamber that arrive in reusable plastic containers (RPCs)
- Discovered 24% hidden waste in manual decant labour by creating an initiative for the videoing, encoding and analysing of manual decant data
- This resulted in a new initiative to reduce waste caused by empty assets
- Conducted a comprehensive survey of the market to identify and shortlist potential 3rd Party suppliers based on a range of technology and commercial viability criteria
- Converted RPC auto de-palletiser FAST diagram into a comprehensive set of functional requirements and issued it as an RFP to leading 3rd party companies
- Managed a highly structured RFP process for the selection of the best 3rd party supplier based on a comprehensive set of qualification criteria engaging multiple internal stakeholder groups during the process
Concept Designer - Design Evolution
Ocado Technology
Hatfield
03.2022 - 09.2023
- Led Product Discovery, created innovation, and design concepts for further automation of inbound operations.
- Developed a set of proprietary decision-making tools to assess the viability of solutions
- Applied Double Diamond design thinking approach, employing divergent and convergent thinking to clarify and clearly define the problem space leading to development of a range of automation concepts for inbound operations including across automated box-opening, de-palletisation and pallet store
- Created a proprietary classification system to categorise inbound goods
- This system was essential for feasibility assessments of automation solutions for inbound operations across Ocado’s CFC sites
- Submitted various patent applications and submissions during the solution discovery process for various automation concepts including Gripper Design, Tote Handling Systems, MHE equipment
- Created causal feedback loop diagrams to communicate the complex interplay between key variables affecting Solution financial viability to the Senior Leadership Team
Business Project Manager
Ocado Group
Hatfield
08.2018 - 02.2022
- Designed and implemented business improvement projects to ensure site throughput capacity was not a constraint to meeting business production targets
- Individual project budgets ranged from £50k to £3.5m
- Implemented projects with a total value of c.£15m over three years
- Managed the roll-out of £75m worth of automation and robotics equipment for Ocado CFC4
- Equipment included Pick stations, Decant stations, Tote Machines, Conveyors, and CCTV
- Liaised with key stakeholders such as Supply Chain, Finance and Construction teams
- Ensured that the roll-out stayed ahead of the site’s volume ramp plan
- Drove major productivity improvement projects post MHE install by initiating and implementing projects for Automated Bagging Machines, Incentive Systems for Bagging and De-kit, Additional Dock Doors, and building improvements
- Managed projects to ensure they stayed within budget
- Maintained site change and risk logs, ensured that updated as-built drawings were maintained by the CAD teams
- Used a mix of Agile and Waterfall methodologies where appropriate
- Ensured all site related projects complied with PMO governance standards
- Developed product concepts and designs for the Vertical Farm practice, developing functional and technical requirements documents for Grow Cubes, Autonomous Guided Vehicles, and Grow Cube Stackers
- Managed all stakeholder communications for various internal stakeholder groups across the business, including Engineering, Operations, Finance, Data, and Senior Leadership Teams from project initiation to final delivery
Operations Manager
Snowflake Gelato
Iver
06.2016 - 07.2018
- Designed and implemented a major change programme to turn around performance at a centralised production plant
- Successfully managed the migration to a cloud-based inventory management system from a paper-based inventory management system
- Improved production processes to raise the fulfilment rate from c.50% to consistently above c.90%
Consultant to Country Sales Manager
Kanoo Group
Jubail
01.2012 - 05.2016
- Doubled top-line revenue to $20m, reduced headcount by 30%, and restored profitability within 18 months by designing and implementing a successfully turn around strategy in the Industrial Products and Consumables divisions
Programme Manager
JI Tech
Dubai
01.2009 - 10.2011
Consulting Manager
SAS Institute Inc.
Dubai
01.2005 - 12.2008
Education
BEng - Electronic Engineering
University of Warwick
Skills
- Project Management
- Strategy Development
- Data Analysis and Insights
- Product Management
- Budget Management
- Waterfall and Agile Methodologies
- Problem-Solving
- Decision-Making
- 3rd Party Management
- Business Case ROI Models
- Stakeholder Management
- Leadership Skills
- Collaboration and Communication
Websites
Timeline
Product Manager - Inbound Fulfilment
Ocado Technology
10.2023 - Current
Concept Designer - Design Evolution
Ocado Technology
03.2022 - 09.2023
Business Project Manager
Ocado Group
08.2018 - 02.2022
Operations Manager
Snowflake Gelato
06.2016 - 07.2018
Consultant to Country Sales Manager
Kanoo Group
01.2012 - 05.2016
Programme Manager
JI Tech
01.2009 - 10.2011
Consulting Manager
SAS Institute Inc.
01.2005 - 12.2008
BEng - Electronic Engineering
University of Warwick
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