Shahara Miah

• Responsible for the Co-ordination of every project across our estates from start to finish ( Plumbing + Mechanical, Electrical, Asbestos removal, Roof repairs , Aircon installation, Concreting, Lift replacements, Carpark line painting etc)
• Consideration of many factors when a job turns into a Project such as Risk management , Health & Safety, building compliance, Job priority , Scope of work, Cost, Procurement , quality criteria etc
• Co- ordinating all PPM tasks ( Preventative planning maintenance) and scheduling this in before due date to ensure building compliance ( 107 taskings x14 campuses )- Bi-annual or annual.
• Following up from the planned maintenance I am also responsible for ensuring all priority remedial work is scheduled in and complete.
• Collate and organise relevant data on our departments yearly spend with each contractor for management to use for auditing purposes.
• Assist with the application of government funding by providing crucial information and reasoning for our departments biggest spend each year in hope that more funding will be provided.
• Following up from any major incidents across our campuses I also assist with the insurance claim process - providing all required info upon request.
• Monitoring of our estates expenditures compared to the yearly budget and ensuring we are on track.
• Assisting our procurement department with preparing scope's for setting up contracts ( Lifts, Automatic Doors, Plumbing/ Electrical)
• Creating mini tenders between 3 relevant contractors for any pieces of priority repair work that estimate over our budget threshold for going directly to 1 contractor for work.
• Ensuring the Purchase orders + invoices for our department is all kept tidy and up-to-date- Every job has a PO and all completed work is invoiced.
• Liaising with contractors daily until job completion.
• Prioritising all reactive jobs High- Low and transferring these to a works list to then be actioned accordingly.
• Monitoring all emails + fielding complaints.
• Maintained an organised filing system for all project documents, enhancing accessibility.

• Working to a professional call centre standard providing customer service / assistance to any customers making freight / domestic bookings.
• Generating quotations for accompanied and unaccompanied items across any sailings in the North.
• Achieving daily company targets whilst maintaining a professional service.
• Providing cover for Check-in Kiosk when necessary.
• Complete taskings requested by management such as -creating spreadsheets which monitor our teams progression and weekly stats.
• Continuously monitoring the weather and working alongside marketing to send out any adverse weather reports to passengers affected for each sailing route.
• Provide assistance to passengers that require a route plan across different sailings + times.
• Complaint handling.
• Monitor and respond to any email queries.
• Assist with the processing of invoices.
• Monitor our live chat and respond to any incoming questions/ queries.
• Working on various different shift patterns to suit companies requirements - Rotating weekly from 6am - 8pm - 3 weeks on- site and 1 week hybrid.

As a Traffic Clerk / Office administrator I had strict taskings which needed to be completed each day to ensure the flow of operations goes smoothly. Some of these tasks consisted of-

* Sending ETA's for deliveries to customers.

*Arranging outgoing deliveries from our Inverness depot.

*Scheduling the incoming deliveries to our depot from subcontractors.

*Uploading Proof of deliveries to each consignment.

* Allocating the delivery drivers with their routes depending on the postal code and amount of drops.

* Taking the lead with co-ordinating our Freight , 1 man team and also providing administration assistance to our warehouse staff- ( label printing, Creating consignments, Chasing consignments from other contractors, general data entry and monitoring health & safety standards in the depot.)

* Answered all incoming phone calls, handled customer queries & complaints.

* Provided face to face customer service for walk in customers.

* responded to all email queries and assisted customers with sending off or chasing up items.

* Creating quotations + manual bookings for general items and freight items.

*Invoicing customers.

* Doing the billing and end of day banking.

* Updating our spreadsheets daily which tracked our company statistics ^ reviewed weekly by management to monitor any required improvements.

* Completion of system runs and drain downs to prevent blockages in our servers.

* Ordering office stationary equipment and sending this our to our other depots as and when required.