SHAHANA SHAILABADUSHA
Houghton le Spring
Summary
Skilled professional with keen ability to manage and coordinate executive tasks, ensuring seamless operations. Demonstrates strong communication and organizational skills, with proven track record in project management. Poised to contribute to strategic initiatives and drive operational success. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
1
1
Certification
Work history
Configuration Analyst
UST
Trivandrum, India
09 2021 - 04 2025
- Company Overview: Business Sector – US Health Care Domain
- Creation of configuration document based on business requirements.
- Configuration support: Assisted in the configuration and customization of healthcare software applications.
- Creation of Jira tickets based on client requirement.
- Managing customer modification requests.
- Sound knowledge of Health Rules Payor (HRP) Claims Adjudication Engine.
- Good understanding of SDLC processes.
- Executing different types of system test cases based on the User requirements.
- Maintains system configuration for existing clients and with high accuracy and efficiency performs any requested changes for renewals, benefits, financials, claims rules.
- Successfully addressed and resolved client requirements through efficient management and resolution of support tickets, ensuring timely and effective solutions.
- Successfully delivered on tasks within tight deadlines.
- Increased customer satisfaction by resolving issues.
- Improved efficiency and productivity by acquiring new skills.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Education
MCA - Computer Applications
College of Engineering Trivandrum
06/2018 - 06/2021
Bachelor Of Vocation - Software Development
Mar Ivanios College, Trivandrum
04/2015 - 04/2018
Skills
- Strong Communication Skills
- Problem-Solving Skills
- Team Player
- Procedure Implementation
- Requirement Analysis
- Team Management
- Strong Analytical skills
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Windows 7
- Detail-Oriented
- Cloud Services
- Exceptional Customer Service
- Self-Motivated
Certification
- Succeeding as a First-Time Tech Manager, LinkedIn learning
- A Day in The Life Of A Data Scientist, LinkedIn learning
Languages
English
Fluent
Malayalam
Native
Hindi
Fluent
Tamil
Fluent
Accomplishments
· UST- RISING STAR RECOGNITION,2021
· UST- SHINING STAR RECOGNITION,2024
· UST- SHINING STAR RECOGNITION,2025
Timeline
Configuration Analyst
UST
09 2021 - 04 2025
MCA - Computer Applications
College of Engineering Trivandrum
06/2018 - 06/2021
Bachelor Of Vocation - Software Development
Mar Ivanios College, Trivandrum
04/2015 - 04/2018
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