Shahan Hussain
Greater London
Summary
Friendly and sociable professional with strong communication and interpersonal skills. Highly adaptable and quick learner, demonstrating reliability and dedication in all tasks. Proven ability to work effectively both independently and as part of a team, with a focus on organization and target achievement. Skilled in problem-solving and decision-making, with experience in team management.
Overview
10
10
years of professional experience
Work History
Property Manager
Redwood Estate Management
05.2025 - Current
- Managed emergency property damage and urgent repairs to minimise disruption quickly.
- Provided prompt customer service to tenants, contributing to high retention rates.
- Coordinated maintenance inspections for 50+ properties, enhancing tenant satisfaction through effective communication.
- Reviewed and updated property management policies to match changing regulations.
- Negotiated lease agreements to secure favourable terms for both parties.
- Helped property owners find tenants for available rental space.
- Coordinated move-ins and move-outs with inventory checks and deposit handling.
- Carried out property inspections to flag repairs and improvements early.
- Led property tours for potential buyers and renters regularly.
- Used property management software to streamline administration and documentation accuracy.
- Facilitated landlord-tenant communication to resolve issues and discuss renewals.
- Maintained accurate records of leases, maintenance requests, and financial statements.
- Built relationships with estate agents, solicitors, and local authorities.
- Liaised with local authorities on licences, regulations, and compliance matters.
- Negotiated with contractors and service providers to secure competitive pricing for maintenance services.
- Helped clients lease homes, flats, and retail or entertainment spaces.
Resident Service Associate
Grainger Plc
07.2023 - 05.2025
- On site block management of 134 apartments
- Overseeing move-ins and move-outs
- Resolved resident complaints promptly and conducted in-person appraisals to ensure satisfaction
- Developed strong relationships with residents and contractors to enhance community engagement
- Conducted viewings of available apartments for prospective tenants for any new applicants
- Planned and scheduled monthly events to foster resident involvement and community building
- Making sure that all void apartments are ready to be re-let
- Organising the return of deposits
- Completing inventories, interim inspections and check-out reports
- Helping with the partial completion of a new building, whilst also continuing to manage my own portfolio
- Arranging maintenance issues for units and communal
- Assisting in hosting open days in new sites at different locations
- Completing key handover from building developers to Grainger
- Working alongside a a range of charities in the community
Housing Management Worker
MYSHON Limited
11.2022 - 07.2023
- Directly supported up to 20+ Residents to manage and maintain their tenancy, provided thorough weekly scheduled support meetings to each resident.
- Assisted Residents with applications for housing and welfare benefits, including PIP, budgeting, and managing personal service charges to enhance financial stability.
- Help sign up Residents onto the correct Tenancy agreements and explain the Residents obligations
- Prepare and update accommodation support plans & risk assessments at point of sign-up and schedule meetings to assist the resident in settling in and working towards their set targets.
- Ensuring Residents files, reports, housing management plans, and other documents are accurate, kept up to date and that confidentiality is maintained
- Undertake/review application reports and suitability assessments for incoming applicants
- Ensuring that the proof of identity process and right to rent checks are being completed and recorded
- Provided accommodations which meets lettable standards, and making sure that the property is prepared and cleaned prior to letting.
- Conducted weekly health and safety property inspections and collaborated on compliance checks to ensure systems were up to date and repairs were reported promptly.
- Maintained accurate records of progress towards the achievement of agreed goals for service
- Oversaw safeguarding of Residents' welfare and participated in multidisciplinary team meetings to address identified safeguarding issues.
- Take actions and escalate any areas of concern where there are any issues identified at the property or with the residents, such as anti-social behaviour, non-engagement with the service
Store Manager
Getir
04.2021 - 11.2022
- Oversaw achievement of daily, weekly, and monthly targets.
- Ensuring all KPIs are met on a daily basis
- Monitored inventory stock levels daily to ensure accuracy.
- Managed the supply ordering process to ensure timely availability of materials. Process deliveries
- Creating appropriate work procedures, preparing work schedules, and expediting workflow.
- Managing and Evaluating various store assistants/couriers' performances
- Trained and Mentored new recruits with the company's standard operating Procedures
- Addressed customer enquiries and resolved complaints effectively.
- Assisted in preparing customer orders for dispatch
- Assist in unloading trucks and checking in products
- Sort items out according to the company standards
- Remain in constant contact with appropriate management for any product questions, issues, concerns
- Maintain a clean, secure, and safe work environment
Office Administrator/Negotiator
ASA Estates
02.2019 - 04.2021
- Performed administrative tasks including filing and document preparation - filing and record-keeping, prepared documents, contracts, etc
- Prepared invoices, memos, and reports to ensure accurate communication and documentation for transactions.
- Supervise administrative staff and divide responsibilities
- Cold calling potential prospects, existing tenants and landlords
- Interviewing prospective clients and liaising with them
- Inspection of properties and handling any enquires/complaints from tenants
- Managed viewings, escorting buyers or renters through properties to facilitate decision-making.
- Listed properties on market through advertising platforms like RightMove and Zoopla, increasing visibility to potential clients.
- Mediated negotiations between buyer and seller
- Write emails, fax, and handle postal mails
Customer Assistant
Domino's
07.2018 - 02.2019
- Welcomed customers at entrance with a friendly smile to create a positive first impression.
- Resolved customer issues and complaints promptly to enhance customer satisfaction.
- Managed telephone calls, payments, and in-person orders to ensure efficient service delivery.
- Replenished inventory on shelves to maintain optimal stock levels.
- Processed deliveries and organised stockroom
- Assisted in preparing food by chopping ingredients and following recipes.
- Maintain a clean and sanitary work environment at all times
Retail/Customer Assistant
Primark
09.2017 - 06.2018
- Delivered customer service and assisted customers to enhance shopping experience
- Arranged merchandise in visually appealing displays to attract customer attention
- Processed payments and till duties
- Monitored fitting room to ensure cleanliness and customer satisfaction
- Processed deliveries and replenished stock
- Reported customer concerns to upper management for resolution
- Maintained a clean and tidy work environment
Administration Assistant
Malik Enterprise
11.2016 - 08.2017
- Performed general administrative duties, including filing, scanning, printing, record maintenance, database management, and essential bookkeeping to support overall office efficiency.
- Schedule meetings & appointments for office staff and clients
- Answered telephones promptly and courteously, accurately taking messages and directing calls to appropriate parties to ensure effective communication.
- Processed incoming mail, email, and faxes to ensure timely communication.
- Purchased office supplies and managed stock room inventory
- Greeted and assisted customers with enquiries to enhance their experience and provide timely support.
- Updated office calendar for special office events and future meetings.
- Received and distributed all internal emails using Microsoft office
- Managed cash transactions at the bank, ensuring accuracy and security.
Education
GCSE - English Literature
Swanlea School
East London07-2018
GCSE - Maths
Swanlea school
East London07-2018
GCSE - Business Studies
Swanlea school
East London07-2018
GCSE - Geography
Swanlea School
East London07-2018
GCSE - Science
Swanlea School
East London07-2018
A Level - Business Management
New City College
East London06-2020
A Level - Mathematics
New City College
East London06-2020
A Level - English Literature
New City College
East London06-2020
Skills
- Property management
- Lease management
- Compliance oversight
- Financial management
- Financial record-keeping
- Tenant relations
- Customer support
- Customer service excellence
- Customer relationship
- Tenant outreach
- Office administration
- Administrative skills
- IT organisation
- Team collaboration
- Shift leadership
- Shift management
- Problem solving
- Negotiation
- Communication skills
- Mentoring
- Front office
- Front desk
- Customer assistance
- Property oversight
- Property maintenance
References
Available upon request.
Timeline
Property Manager
Redwood Estate Management
05.2025 - Current
Resident Service Associate
Grainger Plc
07.2023 - 05.2025
Housing Management Worker
MYSHON Limited
11.2022 - 07.2023
Store Manager
Getir
04.2021 - 11.2022
Office Administrator/Negotiator
ASA Estates
02.2019 - 04.2021
Customer Assistant
Domino's
07.2018 - 02.2019
Retail/Customer Assistant
Primark
09.2017 - 06.2018
Administration Assistant
Malik Enterprise
11.2016 - 08.2017
GCSE - English Literature
Swanlea School
GCSE - Maths
Swanlea school
GCSE - Business Studies
Swanlea school
GCSE - Geography
Swanlea School
GCSE - Science
Swanlea School
A Level - Business Management
New City College
A Level - Mathematics
New City College
A Level - English Literature
New City College