SHAHAB UD DIN
London,Greater London
Summary
Results-oriented project management and operations professional currently completing an MSc in Project Management with Leadership at Ravensbourne University London. Experienced in operations coordination, stakeholder communication, team collaboration, customer service, logistics, and project delivery across logistics, digital marketing, retail distribution, and IT environments. Demonstrated ability to manage competing priorities, improve operational efficiency, coordinate multidisciplinary teams, and deliver high-quality service in fast-paced environments. Strong communicator with experience supporting organisational objectives through effective planning, reporting, administration, and relationship management. Brings a student-centred, collaborative, and solutions-focused approach aligned with higher education operations, student experience enhancement, wellbeing awareness, and service excellence.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work history
SPO (Site Protection Officer)
Mitie
London, United Kingdom
2026.04 - Current
- Responded promptly and effectively to emergencies using established protocols.
- Executed assigned duties responsibly, thus meeting departmental expectations consistently.
- Upheld laws and regulations within my jurisdiction, ensuring compliance from all parties involved.
- Increased operational efficiency by streamlining administrative processes.
Manager
Besties' Pizza
London, United Kingdom
2025.11 - 2026.03
- Managed team dynamics by implementing conflict resolution strategies.
- Delivered high-quality products to increase customer satisfaction.
- Streamlined communication channels, enhanced internal information flow.
- Developed accurate sales forecasts for improved strategic planning.
Logistics Team Member
Zoom Ocado Logistics
London, United Kingdom
2025.03 - 2025.10
- Support high-volume operational activities within a fast-paced logistics environment, consistently meeting daily productivity and service targets.
- Coordinate accurate picking, packing, and dispatching of customer orders while maintaining strong attention to detail and quality standards.
- Work collaboratively across operational teams to ensure efficient workflow and timely service delivery.
- Demonstrate adaptability by working across multiple operational departments, including ambient, chilled, and freezer environments.
- Maintain compliance with company health & safety procedures and operational protocols.
- Contribute to positive customer outcomes through efficient handling and accurate order fulfilment.
- Developed strong organisational, communication, and time-management skills in a target-driven environment.
Project Manager
ANAZAH LIMITED
Islamabad, Pakistan
2022.02 - 2024.12
- Managed end-to-end digital and operational projects, coordinating timelines, deliverables, and stakeholder communications.
- Collaborated with cross-functional teams, including designers, developers, and content specialists, to ensure smooth project execution.
- Monitored project performance, budgets, schedules, and KPIs to maintain operational efficiency and client satisfaction.
- Produced progress reports and communicated updates effectively with clients and senior stakeholders.
- Resolved project risks and operational issues proactively to minimise delays and improve delivery outcomes.
- Applied strong leadership and organisational skills to manage multiple priorities simultaneously.
- Contributed to process improvements and operational efficiency initiatives across projects.
Education
MSc Project Management - Leadership
Ravensbourne University London
London 2025.01 - 2026.01
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Project Coordination & Reporting Tools
- Data Analysis & Reporting
- Team Collaboration Platforms
CORE COMPETENCIES
- Project Coordination & Operations Management
- Student & Customer Experience
- Stakeholder Engagement
- Team Leadership & Collaboration
- Administrative & Organisational Support
- Service Delivery Improvement
- Data Reporting & Performance Monitoring
- Event & Campaign Coordination
- Problem Solving & Conflict Resolution
- Health, Safety & Compliance Awareness
- Communication & Relationship Building
- Microsoft Office & Project Management Tools
ADDITIONAL INFORMATION
- Excellent interpersonal and communication skills
- Strong organisational and multitasking abilities
- Experience working in diverse multicultural environments
- Ability to work effectively under pressure and meet deadlines
- Customer-focused and service-oriented approach
- Eligible to work in the United Kingdom
Timeline
SPO (Site Protection Officer)
Mitie
2026.04 - Current
Manager
Besties' Pizza
2025.11 - 2026.03
Logistics Team Member
Zoom Ocado Logistics
2025.03 - 2025.10
MSc Project Management - Leadership
Ravensbourne University London
2025.01 - 2026.01
Project Manager
ANAZAH LIMITED
2022.02 - 2024.12