Nirjala Thapa
London
Summary
Dynamic professional with a strong foundation in communication skills, leadership, and guest relations. Demonstrates exceptional calm under pressure and adaptability, ensuring effective conflict resolution and seamless data entry and record keeping. Committed to leveraging these skills to enhance organisational efficiency and foster positive client interactions.
Overview
6
6
years of professional experience
Work history
F&B Service Expert
London Mariott Canary wharf
London
2025.08 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Applied positive customer service approach to increase satisfaction levels.
- Oversaw daily operations to achieve high productivity levels.
- Supported team by demonstrating respect and willingness to help.
HR assistant
Npace Recruitment
London
2025.01 - Current
- Facilitated conflict resolution between employees, fostering a harmonious work environment.
- Implemented new onboarding procedures for smoother integration of new hires into the team.
- Organised ongoing training sessions to enhance employees' professional development.
- Assisted in payroll administration for accurate and timely salary disbursement.
- Compiled data for detailed personnel records, ensuring legal compliance.
- Processed month-end payroll for prompt staff payments.
- Recorded completed staff training for reflection in performance and salary reviews.
Supervisor
Hefaure Cafe
London
2023.11 - 2024.12
- Monitored employee attendance records for maintaining discipline within the team.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Assisted in the recruitment process for hiring quality staff members.
- Led team meetings, ensured clear communication amongst all members.
- Managed daily operations to increase productivity.
- Implemented company policies effectively, maintained high standards of service delivery.
- Supervised activities of workers and enforced safety regulations.
Assistant manager
Happy Traders Pvt.Ltd
Nepal
2020.04 - 2023.01
- Increased staff productivity by providing comprehensive training programmes.
- Handled stock control duties diligently preventing overstocking or shortages.
- Coordinated with management on operational issues providing solutions for better efficiency.
- Assisted in recruitment process to build an effective workforce.
- Provided support to manager during audits, ensuring accurate reports.
- Monitored sales performance regularly adjusting strategies as required.
- Led and managed administrative staff to maintain smooth daily operations.
Education
Bachelor of Science - Hons in Business
University of East London
City of london /2023 - /2026
Skills
- Calm under pressure
- Communication skills
- Leadership
- Guest Relation
- Adaptability
- Data entry and Record keeping
- Conflict Resolution
Languages
English
Fluent
Hindi
Fluent
Nepali
Native
Timeline
F&B Service Expert
London Mariott Canary wharf
2025.08 - Current
HR assistant
Npace Recruitment
2025.01 - Current
Supervisor
Hefaure Cafe
2023.11 - 2024.12
Assistant manager
Happy Traders Pvt.Ltd
2020.04 - 2023.01
Bachelor of Science - Hons in Business
University of East London
/2023 - /2026