Shahaan Ahmed
Birmingham,England
Summary
A highly resilient and approachable individual with a strong belief in maintaining friendly and professional relationships. I possess the ability to comfortably engage in conversations with both familiar acquaintances and unfamiliar individuals. I am driven by a relentless determination to achieve all my goals and consistently strive for excellence. Currently, I am actively seeking opportunities to work in the retail industry, as it presents a valuable platform for expanding my skill set and broadening my professional horizons. Proficient in English, Urdu, Italian, and Hindi languages, I offer effective communication abilities across diverse linguistic contexts.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work history
Head waiter
Crystal Plaza
Birmingham
09.2022 - Current
- My main duties were directing the employees and handing out tasks and ensuring all the work is complete on time before the guests arrive
- Furthermore, serving food and decorating the hall taught me the importance of teamwork, enhanced my communication skills with the people I served, and provided opportunities for personal growth.
- Conducted inventory checks for smooth operation of the restaurant.
- Handled customer complaints and restored satisfaction through tactful communication and swift resolution.
Shift supervisor
Munchies take away and desserts
Birmingham Alum rock
04.2021 - 07.2023
- My main duties included stacking shelves/ any stock, supporting my colleagues with any tasks on the shop floor and working the tills as well as ensuring that all my co-workefs carry out Thier allocated duties efficiently under my supervision
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
- Assisted with sales tasks such as cash handling, cleaning and stock taking.
- Managed shift operations whilst ensuring customer satisfaction.
Education
GCSE’s -
Saltley academy School
09.2017 - 06.2022
A Levels/ BTEC -
Joseph Chamberlain College
09.2022 - 05.2024
Skills
- Customer Service: I possess strong customer service skills, including being friendly, approachable, and attentive to customers' needs I excel at effective communication and active listening, and I handle inquiries, complaints, and requests in a professional and helpful manner
- Communication Skills: I have excellent communication skills, allowing me to clearly and effectively convey information to customers, colleagues, and managers I am proficient in both verbal and non-verbal communication, and I am skilled in written communication for various tasks
- Sales and Merchandising: I am knowledgeable about products and sales techniques, enabling me to engage customers effectively I excel at showcasing products, arranging displays, and utilizing sales strategies I am confident in my ability to suggest products, upsell when appropriate, and maximize sales
- Problem-Solving: I am a skilled problem solver, particularly in fast-paced retail environments I can think quickly on my feet, make decisions under pressure, and find creative solutions I am proactive, resourceful, and capable of effectively handling difficult customers, managing inventory, and addressing unexpected situations
Custom
Available on request.
Timeline
A Levels/ BTEC -
Joseph Chamberlain College
09.2022 - 05.2024
Head waiter
Crystal Plaza
09.2022 - Current
Shift supervisor
Munchies take away and desserts
04.2021 - 07.2023
GCSE’s -
Saltley academy School
09.2017 - 06.2022
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