SHAH MOHD RAHMATULLAH
Coventry
Summary
Results-driven IT and operations professional with a strong background at Amazon UK Limited, specializing in hardware and software solutions. Demonstrated success in enhancing safety compliance and streamlining processes, leading to significant improvements in training efficiency and system support. Skilled in technical problem-solving and mechanical work, with a proven ability to meet rigorous targets and exceed KPIs through effective team leadership. Adept at fostering collaboration, communication, and adaptability to drive operational excellence.
Overview
15
15
years of professional experience
Work History
Operations (BIT) Apprentice
Amazon UK Limited
Coventry
09.2018 - Current
- Collaborating with my manager to support with training new associates coming to the TOM team
- Signing GTDR documents electronically to dock and release trailers
- Ensuring drivers adhere to strict yard safety rules
- Escalating any issues in the yard with a focus on safety
- Receiving inventory into totes for outbound to ship
- Working with the RME team to ensure conveyance is running
- Palletizing totes and cases for our downstream fulfillment centers
Assistant IT Manager
Azan Venture Limited
London
01.2018 - 07.2018
- Experience/good understanding of network concepts
- Monitoring all the agents activities
- Excellent knowledge of multiple computer packages & epos systems
- Excellent Planning and organizational skills
- Customer experience Management
- Hardware and Software Maintenance
- Arranged weekly, bi-weekly, monthly, quarterly, and annual reports
- Troubleshooting the hardware and Software issues
Fulfillment Associate and Process guide
Amazon UK Limited
Rugeley
05.2017 - 12.2017
- Address common issues and solve the problem immediately
- Worked closely with the leadership team to ensure customer shipments leave the inbound department in a timely manner
- Engage with support functions as required by different departments
- Deliver coaching and productivity and quality feedbacks to associates
IT MANAGER
NEC MONEY LIMITED
Lisbon
01.2015 - 03.2017
- Set and plan the activities of the employees
- Meeting strict targets and deadlines for company KPIs
- Recruitment and hiring of new employees
- System support for the customers
Office Manager
NATIONAL EXCHANGE COMPANY SRL
Lisbon
01.2010 - 12.2015
- Generating weekly, monthly and yearly reports
- Monitoring suspicious transactions
- Identifying potential weakness in processes
- Industry best practices, and developing trends
- Labor management
Education
Business Improvement Technique Level 2 (BIT) -
Amazon
Bhx412.2024
Master of Computer Science - System analysis and design
IBAIS UNIVERSITY
Dhanmondi, Dhaka, Bangladesh01.2005
Skills
- Hardware knowledge
- Software knowledge
- Networking systems
- Windows OS platforms
- Windows XP
- Windows 10
- Windows Server
- Problem solving
- Adaptability
- Peer training
- Regulatory compliance
- Quality inspections
- Honest and ethical
- Safety guidelines compliance
References
Judah Cocker, cckrjc@amazon.com
Personal Information
Driving License: Full EU & UK Driving license
Timeline
Operations (BIT) Apprentice
Amazon UK Limited
09.2018 - Current
Assistant IT Manager
Azan Venture Limited
01.2018 - 07.2018
Fulfillment Associate and Process guide
Amazon UK Limited
05.2017 - 12.2017
IT MANAGER
NEC MONEY LIMITED
01.2015 - 03.2017
Office Manager
NATIONAL EXCHANGE COMPANY SRL
01.2010 - 12.2015
Business Improvement Technique Level 2 (BIT) -
Amazon
Master of Computer Science - System analysis and design
IBAIS UNIVERSITY
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