SHAFWAN CHOUDHURY

· Addressed customer issues with compassion and professionalism, ensuring swift resolution.

· Supported team transition to a flexible working environment, fostering improved employee satisfaction.

· Upheld strict brand standards while preparing food, maintaining quality and consistency.

· Cultivated a warm and friendly atmosphere through positive guest interactions.

· Ensured compliance with food safety and hygiene regulations, prioritising customer well-being.

· Handled complaints and conflicts diplomatically, preserving positive customer experiences.

· Adapted to changing shift patterns and covered absences with minimal notice, ensuring smooth operations.

· Aided team members to complete tasks or meet tight deadlines, promoting teamwork.

· Maintained clean and orderly Front of House spaces to uphold professional standards, through diligent housekeeping duties.

· Reacted promptly to changing customer needs, ensuring seamless service delivery.

· Directed customer calls and relayed messages efficiently to relevant team members, facilitating communication.

· Solicited and utilised customer feedback for process improvements, enhancing service quality.

· Monitored and evaluated employees, identifying opportunities for improvement and targeted training.

· Resolved internal staff conflicts by acting as a mediator and enforcing rules judiciously, fostering a harmonious work environment.

· Implemented effective customer service procedures to encourage positive feedback and enhance customer satisfaction.

· Managed a high-performing team to deliver quality service.

· Empowered staff members to contribute to continuous improvement and company growth.