Shafna Shameer
Thornton Heath,Croydon
Summary
Self-motivated IT professional with over 4 years of experience in an international company. Proven technical skills in software development and project management. Committed to continuous learning and adapting to new technologies to drive organizational success. Seeking opportunities to leverage expertise for career advancement and contribute to team objectives.
Overview
1
1
Certification
3
3
years of post-secondary education
8
8
years of professional experience
Work history
Key Holder
Merkur Slots-London
London, UK
2025.11 - 2026.07
- Acted as a keyholder, taking responsibility for opening and closing the venue, ensuring security procedures were followed at all times
- Operated gaming machines and managed cash transactions with precision, ensuring accurate payouts, deposits, and end-of-shift reconciliation
- Delivered excellent customer service in a fast-paced gaming environment, ensuring a welcoming and professional experience for all guests
- Handled customer queries and complaints with professionalism, effectively resolving issues to uphold high satisfaction levels
- Monitored customer activity to promote responsible gaming and compliance with company policies and legal regulations
- Maintained clean, safe, and fully operational gaming floor, promptly resolving minor machine issues and escalating when necessary
- Supported team members during busy periods, contributing to a collaborative and efficient work environment
- Completed daily reports and adhered to strict cash handling and auditing procedures
Supervisor
Game Nation-Tooting
Tooting, UK
2024.05 - 2025.10
- Assisted store manager with daily operations to ensure efficient performance and adherence to standards
- Provide staff training and development
- Managed the store float and handled cash quickly, accurately, and responsibly.
- Assumed responsibility for key holding duties to ensure security of the store.
- Promoted products and services to enhance customer awareness and drive sales
- Engaged customers by promoting machines to increase sales and awareness.
- Met, greeted, interacted with, and provided customers with an exceptional level of service.
- Welcoming customers and visitors into the shop
- Delivered friendly and efficient service to encourage repeat business
- Maintained company hygiene and cleanliness standards.
- Preparing, Serving and storing food & refreshments
- Performed administration tasks related to personnel and legal compliance.
Online Shopping Assistant
Sainsbury's-London
London
2023.02 - 2024.02
- Picked customer orders on shop floor, providing personalised assistance to ensure selection of high-quality products.
- Monitored items picked hourly to consistently achieve daily target of 195.
- Drafted business letters and emails to facilitate clear communication.
- Coordinated team meetings to enhance communication and productivity.
- Researched industry trends, contributing to strategic planning.
System Engineer
Infosys IT-Mysore, Karnataka
Mysore, India
2018.09 - 2023.01
- Monitored and maintained computer systems and networks; acknowledged and resolved support requests and service tickets, identifying, diagnosing, and rectifying issues in computer hardware, software, services, and applications.
- Responded to, documented, and resolved service tickets in a timely manner according to SLA.
- Interacted with users over Skype to troubleshoot and resolve issues.
- Participated in daily status meetings to align team efforts and prepared daily status reports.
- Conducting thorough hand-over to ensure continuity in operations. to the team member who is on next shift
- Executed administrative tasks for the project.
- Detailing additional responsibilities undertaken in role.
- Recording details of production applications for clarity.
- I have 4+ years of experience as a Production Support Analyst.
- Role and Responsibilities:
Education
Bachelor of Science - Computer applications
AJK College of Arts and Science
Coimbatore 2015.06 - 2018.04
Skills
- Customer service
- Mainframe technology
- Selenium and UFT testing
- Production support
- Lock and key maintenance
- Risk assessment procedures
- Anti-money laundering regulations
- Casino operations experience
- Gaming operations
- Slot operations
- Compliance awareness
- Money handling
- Legal standards in gambling
- Responsible gambling practices
- Gaming compliance techniques
- Gaming machine maintenance
- ID verification
Certification
- Infosys Certified L1 Junior Tester
- Infosys global agile certification
Additional information
Research Project : Electricity Price Forecasting in Spanish Energy Market with DNNS using Machine Learning
Timeline
Key Holder
Merkur Slots-London
2025.11 - 2026.07
Supervisor
Game Nation-Tooting
2024.05 - 2025.10
Online Shopping Assistant
Sainsbury's-London
2023.02 - 2024.02
System Engineer
Infosys IT-Mysore, Karnataka
2018.09 - 2023.01
Bachelor of Science - Computer applications
AJK College of Arts and Science
2015.06 - 2018.04