Shafiqun Noor
London,England
Summary
Results-driven civil servant with experience in complex operational delivery within the Home Office. Led teams and coordinated activities while serving as Training Lead to enhance colleague development. Demonstrates strong analytical and problem-solving skills, maintains accuracy, and effectively manages competing priorities. Ready to leverage these strengths in a Higher Executive Officer role within Counter Fraud.
Overview
7
7
years of professional experience
Work History
Asylum Registration Officer
Home Office
Croydon
05.2024 - Current
- Selected by senior executive officer to handle sensitive special cases, ensuring accurate judgement and discretion.
- Investigated discrepancies in records and case details using available evidence.
- Handled competing priorities and complex enquiries, leveraging strong analytical problem-solving skills.
- Developed extensive knowledge of atlas system to support complex technical resolutions.
- Acknowledged as primary point of contact for complex atlas queries and support.
- Established relationships with internal teams and external stakeholders to facilitate efficient communication.
- Led and coordinated day-to-day operational activities for balanced workloads and standards.
- Designated as training lead to onboard, mentor, and develop new team members.
- Coordinated accommodation and transport arrangements while maintaining accurate movement records.
Recreational Assistant
Parkwood Leisure Centre
London
10.2019 - 07.2026
- Developed and delivered fitness programmes and group exercise sessions tailored to diverse audiences, enhancing community engagement in physical activity.
- Coordinated community events to promote health and physical activity, fostering a supportive environment for participants.
- Supported children affected by obesity through tailored coaching, encouragement and wellbeing initiatives.
- Conducted safety inspections of recreational equipment and areas to maintain strict safety standards.
- Managed bookings for recreational facilities, optimising space utilisation and enhancing customer satisfaction through effective communication.
- Logged accidents and incidents quickly and accurately, detailing outcomes for future reference.
- Cultivated leadership skills through team projects and collaboration.
Sales Associate / Store Operations
J. Millers Furniture
London
01.2021 - 12.2022
- Consistently achieved sales targets through effective relationship building and product knowledge.
- Utilised strong communication and influencing skills to boost sales and strengthen customer relationships.
- Provided outstanding customer service in fast-paced retail environment, enhancing customer satisfaction.
- Supported daily store operations and addressed customer enquiries, contributing to smooth operational flow.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Processed sales transactions efficiently, handling cash, credit, and debit payments accurately.
- Managed financial transactions and maintained accurate records of all company expenditures and receipts.
- Reconciled bank statements to maintain accurate financial records and identify discrepancies promptly.
Education
Certificate of Higher Education - Biological Sciences
University of Westminster
City of london01-2021
GCSEs -
Stepney Green Maths Computing and Science College
City of london01-2016
Skills
- Investigation & Analysis
- Evidence-based decisions
- Fraud & Risk Awareness
- Case Management
- ATLAS knowledge
- Stakeholder Engagement
- Team Leadership
- Training & Coaching
- Problem Solving
- Attention to Detail
- Multitasking
- Confidential handling
Systems & Technical Proficiency
- ATLAS
- Microsoft Office applications
- Home Office Case Management Systems
Accomplishments
- 2x Jack Petchey Winner
- Raised money to build orphanages in Bangladesh
- Competed in the BIG HALF marathon raising money for British Heart Foundation
- Recognised for my user-friendly teaching/ coaching skills
Timeline
Asylum Registration Officer
Home Office
05.2024 - Current
Sales Associate / Store Operations
J. Millers Furniture
01.2021 - 12.2022
Recreational Assistant
Parkwood Leisure Centre
10.2019 - 07.2026
Certificate of Higher Education - Biological Sciences
University of Westminster
GCSEs -
Stepney Green Maths Computing and Science College