Shafia Bukhari
Canterbury,Kent
Summary
Dedicated and professional Receptionist with strong customer service and administrative experience. Skilled in appointment scheduling, telephone handling, mail management, data entry, and front desk operations. Confident in supporting teams, managing office communication, and creating a welcoming environment for clients and visitors. Excellent organisational and communication skills with the ability to work efficiently in busy environments. Friendly, reliable, and focused on delivering outstanding customer service and professional support at all times.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Receptionist
Whitehead PLC
Whitstable, Kent
2024.03 - Current
- Welcomed visitors and provided front desk support
- Answered phone calls and resolved customer enquiries
- Managed appointments, emails, and administrative tasks
- Handled 40–60 customer calls daily
- Coordinated schedules for multiple staff members
- Maintained accurate records and confidential files
- Assisted 30+ visitors daily in professional manner
- Supported daily office operations in fast-paced environment
Manager's assistant
Green plus pharmacy
Lahore, Punjab
2021.01 - 2023.02
- Optimised workflow through effective task delegation.
- Assisted in drafting correspondence, maintained professional tone and style.
- Supported recruitment process, led to streamlined hiring practices.
- Prepared meeting minutes with utmost accuracy and detail.
Assistant project coordinator
Nestle water Pakistan ltd.
Lahore, Punjab
2016.04 - 2018.07
- Completed daily tasks accurately and efficiently in fast-paced environments
- Learned new systems and procedures to improve workflow and productivity
- Met deadlines consistently while managing multiple responsibilities
- Built positive relationships with colleagues, customers, and visitors
- Supported team operations with friendly and professional approach
- Worked flexible shifts, including weekends and holidays
- Maintained excellent punctuality and attendance record
- Delivered professional customer service to 50+ customers daily
- Managed difficult customer situations calmly and effectively
- Received positive customer feedback and 5-star Google reviews for excellent service
- Maintained clean, organized, and hygienic workspaces to high standards
- Assisted with daily operations to ensure smooth and efficient service
- Adapted quickly to changing priorities and busy workloads
Education
Graduation - International Business
Canterbury Christ Church University
CanterburySkills
- Front desk & reception duties
- Excellent verbal and written communication
- Telephone handling & customer service
- Administrative and clerical support
- IT literate (Microsoft Word, Excel, Email systems)
- Organised and detail-oriented
- Welcoming visitors and providing hospitality
- Managing post and appointments
- Teamwork and interpersonal skills
- Flexible and professional attitude
Certification
First aid certificate
Health and Safety Awareness
Door Supervisor
Safe Guarding
Food and Hygiene
Timeline
Receptionist
Whitehead PLC
2024.03 - Current
Manager's assistant
Green plus pharmacy
2021.01 - 2023.02
Assistant project coordinator
Nestle water Pakistan ltd.
2016.04 - 2018.07
Graduation - International Business
Canterbury Christ Church University