Shafia Begum
Luton
Summary
I am an experienced professional in customer service, administration, and operations management, with a strong background in leading teams, managing business processes, and delivering high-quality service across multiple industries. In my current role as Manager at Devils Maid, I oversee daily operations, lead staff across multiple sites, manage recruitment and training, and handle payroll, invoicing, and supplier coordination. Previously, I worked as a Service Administrator at Atlas Copco, where I supported service operations, logistics, and client accounts using SAP, strengthening my organisational and analytical skills.
Overview
15
15
years of professional experience
Work history
Manager
Devils Maid
2022.10 - Current
- Managed daily operations for a busy cleaning services business, overseeing staff performance, customer satisfaction, scheduling, and business administration while ensuring high service standards and operational efficiency.
- Led and managed cleaning teams across multiple client sites.
- Recruited, trained, and supervised staff, conducting performance reviews and ongoing development.
- Managed staff rotas, attendance, holiday requests, and resource allocation.
- Built and maintained strong client relationships, handling escalations and resolving service issues.
- Monitored service quality through regular inspections and audits.
- Managed inventory, supplier relationships, and procurement of cleaning materials and equipment.
- Oversaw payroll preparation, invoicing, and administrative processes.
- Ensured compliance with health and safety regulations and company policies.
- Supported business growth through client retention, service improvements, and operational planning.
- Produced reports and communicated business performance updates to senior management.
Service Administrator
Atlas Copco
2019.06 - 2022.10
- Supported the Industrial Technique division at Atlas Copco, managing service operations, tool repairs, logistics, inventory, and customer accounts.
- Coordinated cross-functional teams, handled purchase orders and invoicing through SAP, supported major client projects and annual shutdowns, resolved invoice discrepancies, and trained new team members while ensuring efficient service delivery.
Sales Support Administrator
Medical Staffing Ltd
2017.03 - 2018.08
- Supported nursing consultants with day-to-day administration, payroll coordination, timesheet processing, and CRM management.
- Worked closely with Payroll and Accounts to ensure accurate and timely payments, maintained confidential records, resolved payroll queries, and assisted with onboarding and training new team members while consistently meeting deadlines.
Sales Administrator / Customer Service
JMT Indisplay Ltd
2011.03 - 2017.01
- Supported B2B exhibitions and events across the UK and Europe, managing client accounts, international orders, logistics, and customer relationships while ensuring successful event delivery.
Education
GNVQ - Administration
Oakland’s College
St. Albans 2003.01 - 1 2004
4 x GCSEs - English and Mathematics
Francis Bacon School
St. Albans 1997.01 - 1 2002
iCQ Level 2 - Understanding Customer Service in the Retail Sector
JMT Indisplay Ltd
Skills
- Operations Management
- Team Leadership
- Staff Recruitment & Training
- Client Relationship Management
- Customer Service
- Scheduling & Workforce Planning
- Quality Assurance
- Payroll Administration
- Budget & Cost Control
- Health & Safety Compliance
- Problem Solving
- Business Administration
- Process Improvement
- Communication
- Leadership
- Service Coordination
- SAP
- Inventory Management
- Logistics Coordination
- Purchase Orders
- Invoicing
- Customer Account Management
- Tool Repair Administration
- Microsoft Excel & Word
- Reporting & Data Analysis
- Supplier Management
- Team Training
- Cross-Functional Collaboration
- Attention to Detail
- CRM Management
- Administrative Support
- Timesheet Processing
- Data & Document Management
- Teamwork
- Training & Onboarding
- Marketing
- Account Management
- Sales Support
- Upselling & Cross-selling
ADDITIONAL INFORMATION
- Full clean UK driving license - own vehicle
- Multi-lingual: Bangla, Urdu, Hindi
Timeline
Manager
Devils Maid
2022.10 - Current
Service Administrator
Atlas Copco
2019.06 - 2022.10
Sales Support Administrator
Medical Staffing Ltd
2017.03 - 2018.08
Sales Administrator / Customer Service
JMT Indisplay Ltd
2011.03 - 2017.01
GNVQ - Administration
Oakland’s College
2003.01 - 1 2004
4 x GCSEs - English and Mathematics
Francis Bacon School
1997.01 - 1 2002
iCQ Level 2 - Understanding Customer Service in the Retail Sector
JMT Indisplay Ltd