Shafeeque Fadra
Hotel Manager
Nottingham,NGM
Summary
Accomplished Senior Hospitality Executive specialising in freelance consulting for independent hotel owners and investors, adept at orchestrating seamless brand franchise implementations. Proven track record in optimising operational efficiencies, enhancing guest experiences, and driving revenue growth. Passionate about delivering unparalleled hospitality solutions tailored to meet diverse client needs. Leveraging extensive experience in hospitality management, adept at leading diverse teams to exceed performance targets and deliver exceptional service standards. Demonstrated expertise in fostering a positive organisational culture, promoting employee engagement, and cultivating strong client relationships. Committed to staying abreast of industry trends and implementing innovative solutions to enhance overall guest experience and drive sustainable business growth.
Experienced hospitality professional prepared for management roles. Proven ability to optimize guest satisfaction, streamline operations, and enhance team productivity. Strong focus on team collaboration, adaptability, and achieving results. Skills include staff management, budget oversight, and strategic planning. Reliable and flexible with changing needs in fast-paced environment.
Overview
24
24
years of professional experience
3
3
Certifications
Work History
HOTEL MANAGER
DeVere Latimer Estate & Beaumont Estate
02.2024 - Current
- Oversaw daily operations across all departments, ensuring a seamless guest experience and high service standards.
- Led, coached, and developed a multidisciplinary team, promoting a culture of excellence, accountability, and guest focus.
- Managed budgets, forecasting, and cost controls to maximise profitability while maintaining quality.
- Drove occupancy and revenue growth through strategic sales initiatives and partnership development.
- Ensured full compliance with health & safety, licensing, employment law, and brand standards.
- Responded to guest feedback, resolving complaints promptly to maintain strong reputation and guest satisfaction scores.
- Delivered consistently high audit scores (e.g., LSC, brand, or EHO) through proactive compliance and operational discipline.
- Championed sustainability, efficiency, or innovation projects to improve operational performance.
- Collaborated with marketing and events teams to increase visibility and drive footfall.
- DeVere Beaumont Estate 429 bedrooms
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Increased customer service ratings through personable service.
- Reduced operating expenses by negotiating with vendors and optimizing resource management.
- Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
- Monitored safety procedures to ensure a secure environment for both guests and employees.
- Developed strong partnerships with local businesses to create exclusive offers and packages for hotel guests.
- Organized staff training sessions on topics such as effective communication skills, conflict resolution techniques, time management tips.
- Coordinated renovations projects, minimizing disruptions to guests while improving the overall aesthetic of the property.
- Improved the quality of food offerings in on-site restaurants by working closely with chefs on menu development and presentation techniques.
- Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
- Oversaw all aspects of event planning, from contract negotiation to day-of coordination, resulting in successful events and satisfied clients.
- Organized staff training programs to elevate service standards, directly impacting guest feedback scores.
- Elevated guest satisfaction scores by implementing customer-first service strategy that focused on personalized guest experiences.
- Analyzed market trends to adjust pricing strategies, keeping hotel competitive while maximizing profits.
- Maintained compliance with health and safety regulations, ensuring safe environment for both guests and staff.
CONSULTANT (FREELANCE)
Montrent Ltd
08.2023 - 05.2024
- Developed and implemented innovative programs and designs to optimise operational efficiency, resulting in significant cost savings and enhanced guest satisfaction across multiple hotel properties.
- Provided hands-on coaching, guidance, and comprehensive training to diverse teams at various organisational levels, fostering a culture of continuous improvement and delivering measurable performance enhancements.
- Facilitated seamless transitions from current operational states to desired objectives, leveraging keen insight and industry expertise to bridge gaps and achieve sustainable success for hospitality establishments under consultation.
- Aimbridge Hospitality | Raky Hotels | Ziz Hospitality | Crimson hotels | The University of Nottingham | TGP Europe
GENERAL MANAGER
Aimbridge Hotels and Resorts UK&I
Shrewsbury, Shropshire
05.2021 - 08.2023
- Oversaw the successful repositioning of The Lion Hotel Shrewsbury, Mercure Bewdley the heath hotel and Mercure Burton on Trent post-lockdown, orchestrating comprehensive operational strategies to ensure seamless functionality and enhanced guest experiences.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Formulated policies and procedures to streamline operations.
- Developed and implemented strategies to increase sales and profitability.
- All the 3 hotels were operating on Asylum contracts.
DEPUTY GENERAL MANAGER (INTERIM)
Horwood House Hotel
07.2020 - 04.2021
- Orchestrated the comprehensive refurbishment of a hospitality establishment featuring 185 bedrooms, 2 outlets, and expansive conference and banqueting facilities, aligning with the owner's vision and objectives.
- Implemented a meticulous project management approach in collaboration with the owner, overseeing all facets of the refurbishment process to ensure adherence to strict timelines and quality standards.
- Devised and executed a strategic critical path framework, guaranteeing the timely completion of refurbishment activities and facilitating the hotel's reopening to guests within the targeted May-June 2021 timeframe.
- Managed operational initiatives to optimise efficiency and minimise disruptions during the refurbishment, which led to a seamless transition and minimal impact on guest experience.
CONSULTANT
Montrent Ltd
10.2019 - 06.2020
- Spearheaded team development initiatives, fostering an environment that attracted top talent, motivated individuals, and cultivated a culture of continuous learning and growth.
- Orchestrated seamless project executions by adeptly managing resources, mitigating risks, controlling costs, and steering cross-functional project teams toward successful outcomes.
- Directed comprehensive financial management activities, including budgeting, forecasting, financial statement reviews, and meticulous oversight of business metrics to ensure optimal fiscal health and operational efficiency.
- Championed effective communication strategies by articulating complex concepts, engaging with senior management stakeholders, and delivering compelling presentations on critical paths, thereby facilitating informed decision-making and organisational alignment.
- Projects completed.
- The University of Cambridge (Shared Facilities Hub)- Consultant-2021
- The University of Edinburgh- Business Consultant. 2019
- Mercure Walton Hall-Warwickshire-Chef consultant. 2019
- Horwood House Hotel- Hotel opening operations consultant 2020
DIRECTOR OF OPERATIONS
Crowne Plaza Colchester (Five Lakes)
Colchester, Essex
07.2018 - 08.2019
- Orchestrated the seamless operation of a full-service hotel encompassing 259 rooms, a restaurant, and 15 conference and banqueting suites, maximising the capacity of the ballroom to accommodate 1290 delegates.
- Mentored a high-performing team of 7 Heads of Department (HODs) and 180 employees, driving recruitment, training, and professional development initiatives to foster a culture of excellence.
- Implemented comprehensive training programs tailored to staff and senior HODs, aligning with IHG brand standards to elevate service quality and consistency across all departments.
- Demonstrated a track record of surpassing revenue targets by employing strategic management of hotel profit and loss (P&L), payroll, and capital investments, while concurrently enhancing Quality Assurance and Guest Satisfaction scores.
- 220 Bedrooms
Director of Operations (Multi Site)
DeVere Hotel Group
11.2013 - 07.2018
- Managed by DeVere Hotel Group
- The University of Nottingham
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Defined, implemented, and revised operational policies and guidelines.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Mitigated risks by developing comprehensive contingency plans that ensured business continuity during unforeseen events or challenges.
- Mentored and coached team members to foster productive and engaging work environment.
- Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
Director of food and beverage
Crowne Plaza
09.2012 - 11.2013
Director of food and beverage
DeVere Venues Hunton park
02.2010 - 11.2012
Director of food and beverage
DeVere Uplands House
11.2008 - 02.2010
Assistant Director of food and beverage
Sarova Hotels- The Bull Hotel
03.2007 - 11.2008
Restaurant Manager
Holiday inn Gloucester
02.2006 - 03.2007
Food and Beverage Assistant
Hilton Hotels
02.2005 - 02.2006
Food and Beverage Associate
JW Marriott Hotel
10.2003 - 02.2005
Food and Beverage Associate
The Oberoi Mumbai
08.2002 - 10.2003
Industrial Trainee
The Taj Mahal Hotel
01.2002 - 08.2002
Education
6 Month Leadership Programme - Executive Leadership Principles
Inspire Leadership Programme
21 Leadership 04.2001 -
Bachelors - Hotel Management
Institute of Hotel Management
Mumbai, India01.2004
No Degree - Member of The Institute
Institue of Hospitality
Member Of The Institute Of Hospitality 04.2001 -
Senior Secondary and High School - undefined
St Andrews high school
Mumbai01.2000
Skills
Leadership
Strategic Planning
Financial Management
Revenue Optimisation
Operations Management
Sustainability
Customer Relationship Management
Team Building
Organisational Development
Sales and Marketing
Innovation
Guest experiences
Certification
Member of the Institute of Hospitality | 2025
Timeline
HOTEL MANAGER
DeVere Latimer Estate & Beaumont Estate
02.2024 - Current
CONSULTANT (FREELANCE)
Montrent Ltd
08.2023 - 05.2024
GENERAL MANAGER
Aimbridge Hotels and Resorts UK&I
05.2021 - 08.2023
DEPUTY GENERAL MANAGER (INTERIM)
Horwood House Hotel
07.2020 - 04.2021
CONSULTANT
Montrent Ltd
10.2019 - 06.2020
DIRECTOR OF OPERATIONS
Crowne Plaza Colchester (Five Lakes)
07.2018 - 08.2019
Director of Operations (Multi Site)
DeVere Hotel Group
11.2013 - 07.2018
Director of food and beverage
Crowne Plaza
09.2012 - 11.2013
Director of food and beverage
DeVere Venues Hunton park
02.2010 - 11.2012
Director of food and beverage
DeVere Uplands House
11.2008 - 02.2010
Assistant Director of food and beverage
Sarova Hotels- The Bull Hotel
03.2007 - 11.2008
Restaurant Manager
Holiday inn Gloucester
02.2006 - 03.2007
Food and Beverage Assistant
Hilton Hotels
02.2005 - 02.2006
Food and Beverage Associate
JW Marriott Hotel
10.2003 - 02.2005
Food and Beverage Associate
The Oberoi Mumbai
08.2002 - 10.2003
Industrial Trainee
The Taj Mahal Hotel
01.2002 - 08.2002
6 Month Leadership Programme - Executive Leadership Principles
Inspire Leadership Programme
04.2001 -
No Degree - Member of The Institute
Institue of Hospitality
04.2001 -
Senior Secondary and High School - undefined
St Andrews high school
Bachelors - Hotel Management
Institute of Hotel Management