Shadia Nakazibwe
London,Enfield
Summary
Dedicated professional with a background in energy, technical troubleshooting and customer service. Proven ability to adapt quickly and communicate effectively in fast-paced environments. Committed to enhancing customer experiences and driving project success.
Overview
9
9
years of professional experience
2024
2024
years of post-secondary education
Work history
Apprentice Technician
Bernie Grants Art centre
London, Middlesex
2017.06 - 2017.06
- Set up shows by marking stage spots and checking that light cues, speakers, and microphones functioned correctly before show times.
- Completed regular tasks by setting up the stage, running tech rehearsals, and ensuring sound checks were conducted.
- Gained insight into technical aspects of fast-paced theatre, adapting to dynamic environments.
- Enhanced communication skills through professional interaction with team members and service users.
Till operator
Coliseum Park KFC
London, Enfield
2018.03 - 2018.12
- Handled cash, debit and credit card payments for smooth transactions.
- Managed till operations effectively during peak hours for seamless service.
- Remained calm under pressure while managing long queues and resolving issues with difficult customers to ensure smooth service.
- Ensured clean and orderly till area to improve customer experience and satisfaction.
- Operated at various stations including drive-thru and front of house, opening and closing shop to gain management insight and develop leadership, improvisation, teamwork, and independent work skills.
Till operator
Levy Restaurant- Tottenham Hotspur Stadium
London, Haringey
2019.03 - 2021.01
- I worked in the retail part of the stadium and the roles of this job were to take orders and provide customers with their food, drinks and beverages. Furthermore, this job required a lot of teamwork and communication and it helped boost my social skills as I had to constantly converse with customers and my fellow colleagues to ensure smooth service. During my time with the company, I also did some work in the offices filling out forms, print and scanning documents and overseeing that other employees are paid the correct amount for their work.
Outbound call centre agent
SITEL UK
London, Enfield
2021.06 - 2022.03
- Managed a high volume of outbound calls, ensuring customer satisfaction through effective communication and problem-solving.
- Collaborated with teams to resolve customer issues promptly and effectively.
- Maintained data accuracy and confidentiality while handling sensitive information.
Airport security officer
MAG London Stansted Airport
London, Essex
2022.04 - 2022.04
- Maintained high security standards by conducting thorough and regular inspections of luggage and personal belongings.
- Enhanced security atmosphere within the airport, ensuring safe and comfortable travel experiences for all passengers.
- Streamlined passenger flow through immigration controls by effectively managing queues, enhancing overall travel efficiency.
- Maintained calm and professional demeanour during high-pressure situations.
- Addressed passenger queries to promote a smoother and more efficient airport experience.
- Handled sensitive information discretely; upheld strict confidentiality rules regarding passenger data protection.
Energy specialist
E.ON Next
London, Enfield
2022.04 - Current
- Directed initiatives to promote electric vehicles and align tariffs with carbon footprint reduction strategies.
- Advised customers on comprehensive energy efficiency measures to optimise consumption patterns.
- Educated customers on the advantages of smart meters in enhancing energy efficiency.
- Implemented strategic measures to proactively boost overall customer satisfaction.
- Delivered end-to-end services to customers, significantly reinforcing brand reputation.
- Managed emergency response calls effectively, providing critical support to high-risk vulnerable customers.
- Served as the primary go to person for onboarding new and existing team members, ensuring seamless integration.
- Leveraged various digital systems to enhance customer outreach effectiveness.
Education
A-Levels - Dance, Health and social Care, Music
Oasis Academy Hadley
LondonA-Levels - English Literature, English Language, Maths, Food technology, Science, Drama
Oasis Academy Hadley
London 2016.06 - 2018.05
Bachelor of Arts - Music Performance and Production
University of Kent
Medway 2018.09 - 2022.05
Skills
- Technical troubleshooting
- Rapid adaptability
- Disciplined practice
- Effective communication
- Confidence and charisma
- Technical proficiency
- Project management
- Conflict resolution
Languages
English (Fluent)
References
References available on request
Timeline
Airport security officer
MAG London Stansted Airport
2022.04 - 2022.04
Energy specialist
E.ON Next
2022.04 - Current
Outbound call centre agent
SITEL UK
2021.06 - 2022.03
Till operator
Levy Restaurant- Tottenham Hotspur Stadium
2019.03 - 2021.01
Bachelor of Arts - Music Performance and Production
University of Kent
2018.09 - 2022.05
Till operator
Coliseum Park KFC
2018.03 - 2018.12
Apprentice Technician
Bernie Grants Art centre
2017.06 - 2017.06
A-Levels - English Literature, English Language, Maths, Food technology, Science, Drama
Oasis Academy Hadley
2016.06 - 2018.05
A-Levels - Dance, Health and social Care, Music
Oasis Academy Hadley