Summary
Overview
Work history
Education
Timeline
Receptionist
Shadrack Awuah

Shadrack Awuah

Customer Service
hackney,City of London

Summary

Enthusiastic individual dedicated to delivering compassion, accessible support. Strong relationship-building skills and emotional intelligence. History of achieving positive results in collaboration with multidisciplinary team. An individual with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hootel and in-home settings providing guidance and encouragement to patients through physical and emotional support. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Overview

8
8
years of professional experience
4
4
years of post-secondary education

Work history

HOSTEL SUPPORT WORKER

CRYSTAL BEAM HOSTEL
ACCRA
11.2017 - 01.2021
  • Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
  • Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
  • Provided support in social, physical and emotional areas to assist clients with integration into local community.
  • Used excellent communication and interpersonal skills to engage and interact with individuals in need.
  • Continuously promoted best practices in health, safety and security to safeguard service user welfare.
  • Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
  • Improved health outcomes by delivering consistent care in collaboration with nursing team.
  • Promoted personal wellbeing and independence, building service user confidence through social and community interaction.
  • Built strong patient relationships through compassionate care and friendly rapport building.

Supervisor

SHOPRITE
ACCRA
01.2013 - 06.2016
  • Maintained neat, tidy and fully stocked shelves and racks to facilitate optimum sales opportunities.
  • Trained, mentored and supervised 40 employees, building strong sales teams for each shift through strategic rostering.
  • Ordered additional stock and new product offerings on seasons basis based on supply and demand.
  • Executed detailed inventory checks and stocktake tasks every quarter (3 months), ensuring records of stock levels were consistently accurate.
  • Led team members by example, showcasing exceptional customer service standards through training to generate return customers.
  • Implemented incentive schemes to effectively motivate team members and drive attainment.
  • Created a visually appealing store through outstanding merchandising techniques resulted in high sales
  • Performed risk assessments and security checks to comply with health and safety legislation.
  • Drove customer retention by analysing feedback and KPI data.
  • Coached team to deliver top-quality customer service and uphold brand values.
  • Resolved complaints to achieve full customer satisfaction.
  • Handled escalated customer concerns to build retention.

Education

Bachelor of Science - INFORMATION TECHNOLOGY

BLUECREST UNIVERSITY COLLEGE
08.2013 - 05.2017

Timeline

HOSTEL SUPPORT WORKER

CRYSTAL BEAM HOSTEL
11.2017 - 01.2021

Bachelor of Science - INFORMATION TECHNOLOGY

BLUECREST UNIVERSITY COLLEGE
08.2013 - 05.2017

Supervisor

SHOPRITE
01.2013 - 06.2016

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Shadrack AwuahCustomer Service