Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Generic

Shadrach Gyamfi

Accra

Summary

Results-driven Telecom Engineer and International Business Professional with over five years of experience in Commercial Strategy, enhancing mobile applications, value-added services (VAS), marketing, and digital solutions. Passionate about driving customer acquisition, retention, and satisfaction within the telecom business segment. Skilled in business analysis, process optimization, and stakeholder collaboration, leading to a 20% boost in efficiency for roaming services. With expertise in end-to-end testing (UAT), service implementation, change management, and go-to-market strategies, I have successfully contributed to a 30% reduction in post-deployment issues. My ability to work seamlessly with cross-functional teams has played a key role in achieving a 15% increase in successful service rollouts. Committed to innovation and digital transformation, I strive to enhance customer experiences while improving operational efficiency

Overview

8
8
years of professional experience

Work History

Supervisory Contractor, Roaming

Scancom PLC (MTN GHANA)
01.2018 - Current
  • Business Analysis & Requirement Gathering: Collaborate with IT, Digital, and Business teams to gather and document technical requirements for roaming service enhancements
  • Testing & Quality Assurance: Lead UAT testing, issue tracking, and validation for roaming services to ensure seamless customer experience
  • Stakeholder Engagement: Work closely with cross-functional teams (Digital, IT Demand, and Opcos) to ensure accurate implementation and communication of roaming tariffs and service updates
  • Digital Transformation: Play a key role in the digitization of roaming services, ensuring tariffs are accurately reflected on MyMTN Mobile App and USSD VAS platforms
  • Change Management: Implement proactive strategies for monitoring roaming traffic and service availability, ensuring continuous optimization
  • Project Execution: Successfully led the planning, testing, and execution of 200+ bilateral roaming agreements, enhancing international connectivity
  • ECOWAS Free Roaming Initiative: Spearheaded the launch of ECOWAS free roaming, allowing subscribers 30 days of free Mobile Terminating Calls (MTC) within the region

Supervisory Contractor, Roaming (Global Connect)

Scancom PLC (MTN GHANA)
01.2018 - 12.2021
  • Conducted requirement analysis and testing for roaming quality enhancements
  • Led the review and analysis of Global Roaming Quality (GRQ) reports for strategic decision-making
  • Developed and implemented risk mitigation strategies by aligning with Opcos to troubleshoot failed roaming cases
  • Provided weekly reports on key findings, test results, and corrective actions to management

Supervisory Contractor, Roaming (Third Party)

Scancom PLC (MTN GHANA)
01.2017 - 11.2017
  • Managed change and release management processes for inbound and outbound roaming services
  • Negotiated and established roaming agreements with partners to expand coverage
  • Conducted Quality of Service (QoS) health checks to ensure optimal service performance
  • Provided technical troubleshooting and root cause analysis for roaming service issues

Education

Bachelor of Science (BSc) - Telecommunication Engineering

Ghana Telecommunication University College
GHANA

Skills

  • Business Analysis
  • Commercial Strategy
  • Stakeholder Management
  • Project Coordination
  • Digital Service Expansion
  • Roaming Service Expansion
  • Data Analysis
  • Reporting
  • Testing
  • Quality Assurance
  • Revenue Reporting
  • Troubleshooting
  • Technical Support
  • ITIL Change Management
  • Huawei SmartCare
  • Winfiol
  • Test Factory
  • Sigos

Accomplishments

  • Successfully led the rollout of LTE Roaming services for multiple outbound destinations.
  • Spearheaded the launch of the ECOWAS Free Roaming Initiative, improving regional connectivity.
  • Managed and executed over 200+ bilateral roaming agreements, enhancing global network reach.
  • Played a key role in digitizing roaming services, improving customer accessibility via MyMTN App and USSD.
  • Implemented proactive monitoring strategies, reducing downtime and improving roaming performance.

Timeline

Supervisory Contractor, Roaming

Scancom PLC (MTN GHANA)
01.2018 - Current

Supervisory Contractor, Roaming (Global Connect)

Scancom PLC (MTN GHANA)
01.2018 - 12.2021

Supervisory Contractor, Roaming (Third Party)

Scancom PLC (MTN GHANA)
01.2017 - 11.2017

Bachelor of Science (BSc) - Telecommunication Engineering

Ghana Telecommunication University College

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Shadrach Gyamfi