SHADRACH AKPOIGBE
Portsmouth ,Hampshire
Summary
Experienced Business Analyst with over 6 years in project delivery and business transformation across multiple industries. Focused on stakeholder management and requirement analysis, delivering solutions that drive results and enhance customer satisfaction. Strong analytical skills combined with technical expertise in Agile and BPMN facilitate effective project execution. Committed to achieving high ROI through strategic project management and relationship building.
Overview
14
14
years of professional experience
1
1
Certification
Work history
Business Analyst (Permanent)
Unum UK
2023.02 - 2026.02
- Collaborated with Product Owner to receive and address business improvement requirements. Engaged with Sales, Marketing, and Change teams to implement customer-focused changes. Elicited and validated change requirements from stakeholders for seamless integration. Developed process flows and authored User Stories for technical refinement. Assisted testing team in meeting all acceptance criteria.
- Elicited, verified, and validated project requirements for Health Cash Plan. Authored and refined user stories to facilitate rollout of health cash plan product. Ensured users accessed UnumOnline platform for everyday healthcare coverage. Collaborated with Unum brokers to enhance understanding of health cash plan features.
- Executed migration of Unum ForgeRock technology from on-premises to Cloud due to support expiry. Collaborated with third-party company to ensure seamless transition and project success.
- Collaborated with project manager from third-party company to engage stakeholders from Unum and third-party entity, consolidating requirements and validating them for effective release planning.
- Executed continuous process improvement for Unum Online platform to enhance usability. Streamlined quoting, purchasing, renewing, and self-service functionalities for brokers and advisers. Developed user-friendly interface for Unum Group Income Protection, Critical Illness, and Life insurance policies.
Business Analyst (Contract)
Adecco
2022.01 - 2023.02
- Tasks:
- Organised workshops and assessed gaps in multiple proposed solutions, confirming that deliverables met specified business requirements.
- Crafted AS-IS and TO-BE processes, achieving endorsement from Product Owner.
- Guided team through Scrum Ceremonies, focusing on Daily Stand-Ups and Retrospectives.
- Engaged with business change to oversee system implementation, ensuring solution realises ROI for firm.
- Identified and understood all functionalities and UI presentation by engaging with stakeholders for requirements, working alongside external suppliers to produce wireframe that encapsulates business requirements.
- Facilitated identification of Salesforce CRM implementation needs through stakeholder collaboration. Gathered SLA requirements from third-party entities, ensuring compliance and clarity. Executed process modelling, authored User Stories, and conducted thorough documentation. Worked closely with project manager and programme lead on strategic planning.
Business Analyst (Contract)
DGS Group
2019.02 - 2021.12
- Main Tasks:
- Coordinated with work-stream leads to uncover shortcomings in current database and illustrated results via gap analysis and document analysis.
- Assisted business analyst in creation of specification documents that identify client needs and suggest solutions
- Contributed to formulation of process definition document vital for establishing necessary actions for RPA.
- Facilitated field mapping, established data structures, and performed data cleansing ahead of migration of data.
- Attended workshops to evaluate ERP requirements and involved in daily triage meetings to highlight challenges vital for project delivery.
- Led collaborative workshops with both internal and external stakeholders to maximise results.
- Mapped out all key stakeholders linked to project, both internal and external, for effective requirements elicitation.
- Coordinated scrum team activities for updating JIRA and Confluence according to policies, ensuring strict adherence to established business Test Strategy.
- Engaged with SCRUM team to determine sprint goals, identifying items for subsequent sprint
- Partnered with product owner to streamline and clarify product backlog items, allocating priority levels efficiently.
- Collaborated with test team to establish test cases and ensure effective resolution of bugs and defects.
- Facilitated data migration and Cloud ERP setup aimed at minimising IT expenditures and enhancing process efficiency. Spearheaded RPA integration project utilising Appian Orchestration Layer for complete automation of audits. Consolidated training, onboarding, and service delivery protocols across various locations and policies. Engaged with stakeholders to identify critical business requirements. Gathered detailed requirements from client SMEs for precise project execution. Performed field mapping while defining necessary data structures for integration tasks. Designed prototype mock-ups for user interfaces to improve functionality.
Project Engineer | Project Coordinator | Business Analyst (Contract)
Delta Afrik
2012.03 - 2019.01
- Tasks:
- Led requirement gathering workshop to analyse AS-IS and TO-BE processes.
- Collaborated with Lead BA to formulate Business Requirement Documents.
- Developed precise user stories alongside comprehensive acceptance criteria.
- Assisted development team through resolution of blockers.
- Coached project team and directed performance management to fulfil milestones and budget
- Executed quality control assessments throughout every phase of the schedule to maintain budget compliance, meet deadlines, and uphold team performance standards.
- Oversaw adherence to industry codes and practices within the project, maintaining quality assurance policies and achieving required performance standards.
- Cultivated strong communication and teamwork with Focus Factory Leadership Team, promoting alignment of projects and goals.
- Calculated, communicated, and evaluated project savings.
- Evaluated projects and proposed adjustments to optimise operating efficiency.
- Coordinated and led status review sessions for project portfolio management, providing stakeholders with comprehensive executive summary updates.
- Created datasheets for Diesel Distribution Pumps and Closed Drain Pumps. Produced comprehensive datasheet for Sewage Treatment Package. Collaborated with vendor to align on technical requirements.
- Compiled datasheet for packages encompassing Produced Water Flotation Unit, Nitrogen Generation, Plant and Instrument Air System, and Potable Water Pressure Set System.
- Compiled detailed datasheets for emergency diesel generators while performing weight assessments for pipes and pig traps.
- Implemented cloud CRM solution for SAP supply chain, resulting in streamlined processes. Led process improvement projects, focusing on operational effectiveness within supply chain. Facilitated collaboration among teams to achieve timely application delivery.
Education
B.Eng. - Production Engineering
Skills
- UML modeling
- Negotiation and finalization
- Quality control
- Agile practices
- Process modeling
- Process flow mapping
- Process optimization
- project coordination
- IT infrastructure oversight
- Problem analysis
- Research and data analysis Statistical interpretation Critical thinking Problem-solving
- EPIC frameworks
- stakeholder relations enhancement
- Business needs
- Wireframing
- Requirements Engineering
- Azure DevOps Services
- Jira software
- Collaboration platform
- Microsoft Office Suite
- Visio software
- Wireframing tool
- Application Programming Interface
- SQL development
- SoapUI testing
Accomplishments
- Documented and resolved gaps in stakeholder requirements, contributing to a 20% reduction in UAT defects.
- Implemented customer self-service portal for user registration, streamlining work and increasing efficiency 50%, enhancing customer experience.
- Supervised team responsible for executing a Cloud migration project, leading to 12% reduction in infrastructure costs and improved system scalability.
- Collaborated with team of Analyst in the development of data- driven dashboards to enhance business decision-making.
Certification
- Scrum Master
- Product Owner
- Business Analysis
Affiliations
- The Institution of Mechanical Engineers (IMechE)
- The Chartered Institute for IT
References
Reference available on request