Shadi Shafiee
London,London
Summary
A highly organised professional with experience in insurance underwriting, reinsurance, and customer service. Skilled in document verification, data handling and regulatory procedures for processing visa applications accurately. My background in managing confidential records and handling client inquiries, combined with Microsoft Office proficiency, makes me well-suited for the Visa and Immigration Officer role at VFS Global.
Overview
15
15
years of professional experience
Work history
Asistant Manager
Superdrug
London
03.2025 - Current
- Assisting in managing store operations.
- Leading team to achieve sales targets.
- Ensuring excellent customer service.
- Overseeing stock and inventory management to maintain operational efficiency.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Team leader
Superdrug
London
12.2021 - 10.2024
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Led shifts and motivated team to drive sales.
Cafe manager
Coffee Republic
London
03.2020 - 12.2021
- Grew Coffee Shop profits through improved marketing and staff development initiatives.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
Reinsurance technician
Parsian
07.2015 - 01.2020
- Assess and submit client and/or re-insurer presentation materials and communications
- Managed financial updates, watch lists and insurance files.
Insurance underwriter
Parsian
07.2010 - 07.2015
- Underwrote in both standard and non-standard markets across different insurance classes.
- Supported brokers by helping clients realise, survive and grow in changing times.
Education
Master of Business Administration - Marketing
Azad university
Bachelor of Business Administration - Business Administration
Ershad Damavand university
Eyebrow Microblading VTCT Level 4
City and Islington College
Threading VTCT Level 3
City and Islington College
Eyebrow Mapping and Shaping VTCT qualified
City and Islington College
Beauty Therapy VTCT Level 1
City and Islington College
Hairdressing and Barbering VTCT Level 1
City and Islington College
Ear & Nose Piercing qualification
Studex
HMU accelerator cource-NBC Universal -
CBMA
LondonSkills
- Customer Service and Communication
- Data Entry & documentation Handling
- attention to Accuracy & Detail
- Knowledge of Microsoft Office
- Cash Handling & Financial Transactions
- Problem Solving & Decision making
- Team Collaboration & Leadership
Timeline
Asistant Manager
Superdrug
03.2025 - Current
Team leader
Superdrug
12.2021 - 10.2024
Cafe manager
Coffee Republic
03.2020 - 12.2021
Reinsurance technician
Parsian
07.2015 - 01.2020
Insurance underwriter
Parsian
07.2010 - 07.2015
Master of Business Administration - Marketing
Azad university
Bachelor of Business Administration - Business Administration
Ershad Damavand university
Eyebrow Microblading VTCT Level 4
City and Islington College
Threading VTCT Level 3
City and Islington College
Eyebrow Mapping and Shaping VTCT qualified
City and Islington College
Beauty Therapy VTCT Level 1
City and Islington College
Hairdressing and Barbering VTCT Level 1
City and Islington College
Ear & Nose Piercing qualification
Studex
HMU accelerator cource-NBC Universal -
CBMA
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