shabnam motmaen

• Improved customer service by efficiently handling queries and complaints.
• Assisted customers with product selection for optimal satisfaction.
• Fostered a welcoming store environment by maintaining clean and well-organised displays.
• Offered personalised shopping advice to enhance customer experiences.
• Successfully increased sales by 20% through strategic product recommendations and upselling techniques.
• Customer Service Excellence: Received Employee of the Month recognition twice for outstanding customer service and dedication to creating a positive shopping environment

• Enhanced customer satisfaction by efficiently managing all front desk enquiries.
• Handled appointment scheduling to ensure smooth daily operations.
• Managed phone calls, resulting in effective communication flow within the company.
• Maintained an organised reception area for a professional business environment.

• Enhanced customer satisfaction by addressing and resolving complaints efficiently.
• Contributed to sales targets through active promotion of products.
• Boosted store reputation with excellent customer service skills.
• Managed stock levels for optimal store performance.

Efficiently managed bookings for individual customers, ensuring timely and accurate scheduling of cabs.

Communicated with drivers to coordinate pick-up and drop-off logistics, optimizing routes for efficiency.

Provided excellent customer service by addressing inquiries and resolving issues related to bookings and service.

Handled customer complaints professionally, working to find effective solutions and maintain client satisfaction.

Maintained records of bookings and transactions, ensuring accuracy and confidentiality of information.