SHABNA KULSAM BEEVI
Birmingham
Summary
Dynamic professional with strong organisational skills and critical thinking abilities. Proficient in Microsoft Office and dedicated to maintaining healthcare ethical standards. Demonstrates leadership and adaptability, ready to contribute effectively in the healthcare sector.
Overview
16
16
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Band 2 Healthcare Assistant
Birmingham Community Healthcare NHS Trust
Birmingham, UK
2025.02 - 2026.01
- Assisted patients with daily activities, including washing, dressing, and toileting.
- Supported patient mobility to enhance comfort and promote rehabilitation.
- Welcomed visitors to ward and directed them to appropriate personnel.
- Respected diverse cultural and religious preferences, ensuring equality in care delivery.
- Executed delegated tasks for monitoring patients' physical conditions through routine observations.
- Aided nursing staff in preventing pressure damage by identifying early signs of skin issues.
- Facilitated dietary needs by ensuring timely meal service and monitoring fluid intake.
- Maintained cleanliness of unit, strictly adhering to infection control protocols.
Healthcare Assistant
Austin Rose Care Home (MACC CARE)
Birmingham
2024.02 - 2025.01
- Delivered daily living assistance, including support with eating, showering, and personal care.
- Operated equipment to enhance patient mobility safely.
- Provided emotional support and reassurance to patients during care.
- Collaborated with healthcare professionals in patient care meetings to ensure comprehensive treatment.
- Adhered to professional standards while updating on patient conditions.
Senior Executive - HR
Genpro Research
Kerala
2019.06 - 2023.10
- Coordinated recruitment efforts, including job postings, resume screenings, and interview scheduling.
- Managed onboarding processes from orientation through to paperwork completion.
- Developed and updated HR policies to ensure compliance with legal regulations and company values.
- Facilitated inter-departmental communication and resolved employee queries efficiently.
- Oversaw payroll management, performance evaluations, and maintenance of employee records.
Front Office Manager
Maruti Suzuki Nexa
Kerala
2016.02 - 2019.05
- Generated and delivered comprehensive reports analysing customer service trends for improvements.
- Established clear objectives and communicated them effectively to team.
- Fostered positive customer relations through proactive issue resolution.
Front Office Executive
Zafin Software Centre of Excellence
Kerala
2014.08 - 2015.12
- Supported HR with recruitment and onboarding processes to enhance candidate experience.
- Managed calendars, logistics, and documentation for meetings and events efficiently.
- Provided backup support for executive administrative assistant team during peak periods.
- Handled clerical duties, including call reception, appointment scheduling, and office supply management.
Guest Service Assistant
AirIndia SATS
Kerala
2009.12 - 2011.01
- Managed check-in counters, processed tickets, and handled baggage.
- Assisted VIPs, unaccompanied minors, and special handling passengers.
- Performed gate reconciliation and boarding procedures.
Education
Master of Science - International Business Management
Coventry University
UK 2023.09 - 2024.11
Bachelor of Arts - English Language & Literature
Kerala University
India 2011.06 - 2015.04
Level 4 BTEC HNC - Aviation, Hospitality & Travel Management
Pearson Edexcel
India 2007.04 - 2008.09
A-Levels - Commerce
Government Higher Secondary School
Manacaud, Kerala, India 2005.06 - 2007.03
Skills
- Organisational skills
- Creativity
- Microsoft Office proficiency
- Adaptability and learning agility
- Critical thinking
- Leadership
- Healthcare ethical standards understanding
Certification
- NVQ Level 3 Health and Social Care - January 2026
- Level 2 Care Assistant Training – November 2023
- Diploma in Human Resource Management (HRM) – May 2022
- Galileo CRS Basic & Advanced Course – February 2009
- Strategic Management & Leadership Practice (Level 7) - Chartered Management Institute (CMI)
LANGUAGE
English
Fluent
Hindi
Native
Malayalam
Native
Tamil
Fluent
Affiliations
- Gardening
- Art and Craft
- Make over trends
References
References available upon request.
Timeline
Band 2 Healthcare Assistant
Birmingham Community Healthcare NHS Trust
2025.02 - 2026.01
Healthcare Assistant
Austin Rose Care Home (MACC CARE)
2024.02 - 2025.01
Master of Science - International Business Management
Coventry University
2023.09 - 2024.11
Senior Executive - HR
Genpro Research
2019.06 - 2023.10
Front Office Manager
Maruti Suzuki Nexa
2016.02 - 2019.05
Front Office Executive
Zafin Software Centre of Excellence
2014.08 - 2015.12
Bachelor of Arts - English Language & Literature
Kerala University
2011.06 - 2015.04
Guest Service Assistant
AirIndia SATS
2009.12 - 2011.01
Level 4 BTEC HNC - Aviation, Hospitality & Travel Management
Pearson Edexcel
2007.04 - 2008.09
A-Levels - Commerce
Government Higher Secondary School
2005.06 - 2007.03