Overview
Work history
Education
Skills
Custom
Timeline
Generic

Shabana Qadeer Khan

Overview

2011
2011
years of professional experience

Work history

Assistant Manager

Young Fashion Forever 21 LTD
London, UNITED KINGDOM
2015 - 2017
  • Handled customer complaints and resolving issues.
  • Dealt with schedule changes, employee call-ins, and other staffing issues.
  • Acted as a role model for all employees by continuously exhibiting a high level of service and attention to detail in all tasks.
  • Delegated tasks to employees.
  • Kept day-to-day activities organised.
  • Recruited and interviewed new hires.
  • Provided training to employees.
  • Supervised employees and provided additional training and coaching as needed to ensure everyone is performing their job properly.
  • Resolved disputes between employees.
  • Addressed employee problems on the job to ensure everyone is thriving in the workplace and satisfied with their job and work environment.
  • Motivated employees to perform well.
  • Maintained a safe and clean work environment.
  • Trained employees in proper safety procedures and provided training updates as needed.
  • Managed projects as assigned and organized teams to assist in these efforts.
  • Maintained up-to-date knowledge of product and service changes.

Assistant Manager

Miss Chick Forever LTD
London, UNITED KINGDOM
2010 - 2015
  • Assist the Retail Store Manager in planning and implementing strategies to attract customers.
  • Coordinate daily customer service operations (e.g. sales processes, orders and payments).
  • Track the progress of weekly, monthly, quarterly and annual objectives.
  • Monitor and maintain store inventory.
  • Evaluate employee performance and identify hiring and training needs.
  • Supervise and motivate staff to perform their best.
  • Coach and support new and existing Sales Associates.
  • Monitor retail operating costs, budgets and resources.
  • Suggest sales training programs and techniques.
  • Communicate with clients and evaluate their needs.
  • Analyze consumer behavior and adjust product positioning.
  • Handle complaints from customers.
  • Research emerging products and use information to update the store’s merchandise.
  • Make sure all employees adhere to company’s policies and guidelines.
  • Act as our store’s representative and set an example for our staff

Sales / Retail Assistant

Flair London LTD
London, UNITED KINGDOM
03.2008 - 03.2010
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Recommended merchandise to customers based on their needs and preferences.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Arranged goods in displays and on shelves.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Engaged with customers in a sincere and friendly manner.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Built relationships with customers to increase likelihood of repeat business.
  • Took cash and card payments and made sure the till balances.
  • Dealt with returns.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Developed a reputation as an efficient service provider with high levels of accuracy.
  • Provided ongoing guest service, including giving fashion advice.
  • Maintained cleanliness and presentation of stock room and shop floor.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Organised shop merchandise racks by size, style and colour to promote visually appealing environment.
  • Learned, referenced and applied product knowledge information.
  • Contacted customer to follow up on purchases, suggest new merchandise, and inform them about promotions and upcoming events.
  • Participated in physical inventory counts.
  • Communicated all retail initiatives and promotions to customers to generate return business.
  • Recommended alternative items if product was out of stock.
  • Met sales targets.

Education

GCSE - undefined

Little Ilford Rectory
England, United Kingdom

Associate of Arts - HND Diploma in Fashion and Design

Redbridge College
England, United Kingdom

Skills

  • Leadership and organizational abilities
  • Interpersonal and communication skills
  • Problem-solving attitude
  • Management, Leadership, and Motivational Skills
  • Multitasking
  •  Customer Service
  • Creativity
  •  Ability to Work Well Under Pressure
  • Performance Management
  • Ability to Foster Teamwork
  • Ability to Educate Others
  • Basic Computer Skills
  •  Attention to Detail
  • Outstanding interpersonal skills
  • Able to help customers find what they want
  • Strong work ethic                           
  • Sells in a buyer-responsive manner
  • Goal-orientated
  • Sales experience
  • Customer service-orientated
  • Ready and able to work individually or within a team environment
  • Fully aware of security issues concerning stock in relation to shoplifting, leakage and theft
  • Able to maintain high standards of display & visual merchandising to ensure the store is well presented
  • Able to drive productivity and work at speed with accuracy  
  • Can work flexible hours, including weekends, and overtime

Custom

Timeline

Sales / Retail Assistant

Flair London LTD
03.2008 - 03.2010

GCSE - undefined

Little Ilford Rectory

Associate of Arts - HND Diploma in Fashion and Design

Redbridge College

Assistant Manager

Young Fashion Forever 21 LTD
2015 - 2017

Assistant Manager

Miss Chick Forever LTD
2010 - 2015

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Shabana Qadeer Khan