Job Search Status
Open to workDesired Job Title
Practice ManagerWork Type
Part timeLocation Preference
RemoteHybridOn-siteLocation: London, GB
Open to relocation: No
Open To Work
Shabana Noorzoe
London
Work Preference
Summary
Detail-oriented professional with experience in medical administration and patient support. Known for fast skill acquisition, strong organization, and accurate file management. Focus areas include patient satisfaction, team efficiency, and strict regulatory compliance. Applies analytical problem-solving to complex issues in academic and workplace settings.
Overview
4
4
Languages
9
9
years of professional experience
Work History
Practice Manager
Smile Welling Dental Care
Welling, Kent
09.2023 - 04.2024
- Developed and maintained practice insurance policies in liaison with insurers and professional advisers.
- Managed procurement of practice equipment, supplies, and services, consistently meeting budget targets.
- Arranged duty and holiday rotations, collaborating with staff to ensure adequate coverage.
- Complied with and maintained knowledge of government legislation and regulations.
- Coordinated regular staff meetings and performance reviews to meet practice objectives.
- Conferred with suppliers of goods and services, security personnel and pharmaceutical representatives on behalf of practice.
- Monitored and evaluated practice performance, recommending improvements to enhance operational efficiency.
- Improvements to save on operating cost.
- Oversaw and developed efficient appointments system, reducing patient wait times.
- Prepared budgets and annual plans to meet practice objectives with guidance from practice principals.
- Facilitated smooth practice operations, planning for practice equipment maintenance to minimise malfunctions.
- Addressed patient complaints, identifying solutions that balanced patient satisfaction with practice policies.
- Participated in interviewing, hiring and orientation of new staff, securing top talent to meet practice needs.
- Coordinated and approved annual leave and long service leave for non-medical staff.
- Acted as practice complaints officer, taking, recording, and investigating complaints and recommending remedial actions.
- Oversaw practice communications and collateral with accurate, most up-to-date patient information.
- Communicated agreed practice policy to staff and introduced systems for support.
- Arranged duty and holiday rotations, liaising with staff to provide satisfactory coverage.
- Oversaw and developed effecient appointments system, reducing patient wait times.
Dental Administrator and Clinical Nurse
NDU Clinic
07.2019 - 12.2022
- Performed precise dental material manipulation and application aligned with patient requirements.
- Owned spreadsheet data tracking, analyzing administrative trends, and supporting day-to-day operations.
- Directed medical staff coordination and managed patient update communication processes ownership.
- Improved care access for diverse patients by supporting needs and facilitating services.
- Managed medical files records and technical documentation to support consistent retrieval.
- Maintained updated appointment calendar and special dates for healthcare team.
- Welcomed patients, explaining dental procedures, and answering questions to ease anxiety.
- Provided excellent patient care from arrival to treatment completion.
- Answered client queries regarding charges and payment options.
- Reported faulty or poorly functioning tools to maintain high quality equipment.
- Uploaded and updated patient records on computer system, adhering to patient confidentiality policies.
- Correctly prepared relevant dental instruments and equipment for accurate, timely treatment procedures.
- Assisted in closing surgery and treatment rooms, ensuring all areas were secure and tidy at the end of the day. surgery, treatment rooms and reception area at end of day.
- Applied changing health care legislation for full practice compliance.
- Implemented clear quality standards to maintain first-class patient provisions.
- Assessed clinical care provisions to meet required safety standards.
- Planned annual budgets to meet operational needs within financial targets.
- Evaluated performance reports to monitor practice progress.
- Completed and processed forms for insurance billing and special claims.
- Followed strict safety standards, patient protection requirements, and legal guidelines.
- Helped office staff prepare budgets and control expenses.
- Coordinated and approved annual leave and long service leave for non-medical staff.
Dental Nurse
Olsen's Dental Practice
London
01.2018 - 01.2022
- Delivered patient care throughout visit, ensuring comfort and support from arrival to treatment completion.
- Prepared dental instruments and equipment promptly for efficient, accurate treatment procedures.
- Manipulated and applied dental materials tailored to individual patient needs.
- Assisted in closing surgery, treatment rooms, and reception area at the end of the day.
Dental Nurse
Finest Dental
London
12.2018 - 05.2019
- Provided excellent patient care from arrival to treatment completion.
- Carried out varied chairside support procedures while keeping patients calm and comfortable.
- Provided outstanding support to dentists throughout practical treatment procedures for positive outcomes.
- Worked with dentists during permanent and temporary restorative procedures, including fillings, crowns, and bridges.
- Correctly prepared relevant dental instruments and equipment for accurate, timely treatment procedures.
- Prepared well-equipped treatment rooms for dental procedures, streamlining processes for efficient operations.
- Performed manipulation and application of dental materials to exact patient requirements.
- Ensured patient comfort throughout treatments, fostering client retention and satisfaction.
- Supported seamless patient journey by manning reception area and taking bookings.
- Resolved client queries on charges and payment options, enhancing patient trust and clarity.
- Arranged appointments using online booking system.
- Supported team with additional duties, contributing to efficient practice operations.
- Reported faulty or poorly functioning tools to maintain high quality equipment.
Care Assistant
Young Epilepsy
Lingfield, Surrey
01.2017 - 04.2019
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Charted daily observations, mobility activities, and eating percentages to enhance client assessments.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes, and providing suggestions for care plan adjustments.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Monitored client health conditions and reported immediate issues to manager.
- Maintained confidentiality and compliance standards for optimised patient care.
- Minimised care continuity issues by keeping thorough, accurate records.
- Organised activities and exercises to promote physical and mental well-being.
- Successfully positioned, lifted, and moved patients from bed into wheelchairs, applying safe handling techniques.
- Positioned, lifted, and transported patients with limited mobility.
- Ensured optimal hydration, monitoring and recording patients' fluid intake and output in fluid balance charts.
- Maintained hygiene standards, cleaning and clearing patient rooms according to ward protocol.
- Kept patient environments clean and neat following optimum hygiene standards.
- Maximised patient comfort by accurately assessing pain levels and administering pain-relieving medication.
- Observed patient condition and behaviour closely, reporting changes or concerns promptly.
- Provided attentive first-hand care, comfort, and safety to patients.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Created detailed reports on client status for management review.
- Provided attentive first-hand care, comfort, and safety to patients.
Trainee Dental Nurse
Preventive dental practice - Waddon
London
10.2015 - 11.2018
- Assisted dentists chairside by accurately following instructions to enhance procedural accuracy.
- Supported dentist in administering local anaesthetic to facilitate effective patient treatment.
- Identified and prepared trays of tools and materials to prepare for dental evaluations and treatment.
- Sterilised instruments, surfaces, and chairs to control infection.
- Set up treatment rooms to prepare for check-ups, examinations, and surgeries.
- Safely disposed of surgical and waste in biohazard containers to minimise health risks.
- Collaborated with front desk staff to ensure smooth management of dental appointments. to manage dental schedule.
- Wrote detailed patient notes to transcribe dictation of dentist.
Education
MSc - Global Public Health
Queen Mary University of London
10-2026
BSc (Hons) - Healthcare Management
University of Essex
London06-2026
Certificate - Phlebotomy
Maxis Healthcare
London05-2019
ENG Diploma - Dental Nursing
South Thames College
London05-2017
Skills
- Patient data management
- Appointment optimisation
- Scheduling
- Staff scheduling
- Operational project management
- Operational efficiency
- Workflow management
- Compliance documentation
- Policy management
- Administrative support
- Facility hygiene management
- Organisational methods
- Talent acquisition strategy
- Staff supervision
- Feedback resolution strategies
- Strategic growth initiatives
- Staff scheduling
LANGUAGES
Pashto
Farsi/Persian
Urdu
Hindi
Timeline
Practice Manager
Smile Welling Dental Care
09.2023 - 04.2024
Dental Administrator and Clinical Nurse
NDU Clinic
07.2019 - 12.2022
Dental Nurse
Finest Dental
12.2018 - 05.2019
Dental Nurse
Olsen's Dental Practice
01.2018 - 01.2022
Care Assistant
Young Epilepsy
01.2017 - 04.2019
Trainee Dental Nurse
Preventive dental practice - Waddon
10.2015 - 11.2018
MSc - Global Public Health
Queen Mary University of London
BSc (Hons) - Healthcare Management
University of Essex
Certificate - Phlebotomy
Maxis Healthcare
ENG Diploma - Dental Nursing
South Thames College