Shaba Rahman

• Spearheaded a critical initiative ensuring prisoners are released with the necessary ID and bank accounts, facilitating their reintegration into society by enabling access to employment, accommodation, and Universal Credit, contributing to a reduction in re-offending rates.
• Developed and managed Employment Hubs within the prison system, successfully matching over 40 prisoners to jobs ahead of release, increasing post-release employment outcomes by 30.
• Collaborated with internal teams and external stakeholders to create and implement processes that streamline prisoner job placements and support successful transitions, increasing successful reintegration rates.

• Effectively managed high volumes of critical correspondence from diverse stakeholders, ensuring timely and professional responses that improved internal workflow and external relationships by 75%.
• Built strong relationships with stakeholders, acting as the primary point of contact, improving communication channels and reducing response time by 80%.
• Implemented and trained others in proactive solutions that increased efficiency, reducing administrative processing time by 80% and enhancing service delivery for both internal and external parties.

• Managed custodial sentences for high-risk offenders, expertly utilising conflict resolution and de-escalation techniques of volatile situations.
• Awarded SFJ Level 3 diploma, demonstrating expertise in managing and caring for individuals in a custodial environment.
• Conducted risk assessments and identified criminogenic traits, improving the accuracy of individualised rehabilitation plans by 25%, leading to more targeted interventions.
• Highly developed in dynamic security and pro social modelling skills and therefore produced detailed, actionable reports on offender behaviours and rehabilitation progress, leading to faster decision-making by Justice Sector authorities.
• Streamlined operational procedures in residential units, reducing processing time for new arrivals by 10% and improving safety protocols.

• Drove a 25% increase in sales by consistently exceeding targets through exceptional client relationship management, upselling, and providing personalised luxury customer service.
• Generated £75,000 in monthly revenue, consistently achieving top sales performance by delivering a personalised shopping experience and in-depth product knowledge.
• Mentored and trained new sales representatives, boosting team performance by 30% and improving overall sales closures.
• Supported management with key in-store processes, ensuring 100% compliance with brand standards and operational procedures.

• Generated and analysed daily sales reports, identifying trends that contributed to a 40% increase in sales effectiveness across the store.
• Consistently achieved top weekly sales performance, outperforming regional store KPIs by focusing on strategic client engagement and offering tailored product recommendations.
• Developed and delivered sales training programs that enhanced team efficiency and directly contributed to a 40% increase in sales effectiveness.
• Maintained 100% accuracy in CRM data management, optimising internal processes for future sales initiatives and improving customer experience.