Sever-Traian Lupsa
Doncaster
Summary
Accomplished network engineer with expertise in network troubleshooting, configuration, and engineering. Proficient in implementing security technologies and cyber essentials policies to enhance organisational security posture. Skilled in managing MS Exchange, Office 365, and Active Directory environments, ensuring seamless remote access and communication. Adept at developing processes to optimise network performance and reliability. Career goal: to leverage technical skills in a challenging role that drives innovation and efficiency within the IT infrastructure domain.
Overview
13
13
years of professional experience
Work history
Technical Support & Operations
Axel Johnson International - Certex UK
Doncaster, South Yorkshire
2024.09 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Allocated resources effectively, ensuring maximum utilisation without any wastage or shortages.
- Identified potential risks for proactive mitigation and avoidance of project delays.
- Completed projects within stipulated timelines whilst maintaining rigorous quality standards.
- Created detailed project schedules, working closely with contractors to manage deadlines.
- Streamlined cybersecurity measures which resulted in smoother daily operations without compromising security integrity.
- Secured sensitive information by enforcing data backup and protection procedures.
- Conducted regular security audits in compliance with regulatory standards for improved business reputation.
- Microsoft M365 migrations alongside Sharepoint and Client and Network - Plan, implementation and delivery.
- 2nd line Technical Support for complex issues covering all business needs including Business Central and other vendor specific ERPs.
IT Support Engineer
Amazon UK
Doncaster
2016.04 - 2023.05
- 1st and 2nd Line IT support for various delivery stations.
- Monitored and performed hardware and software upgrades to network servers, including operating systems and applications.
- Maintained high level of support by consistently improving knowledge of operating systems and application software, including Windows and Linux.
- Established and supported wireless LAN controllers and access points to provide wireless solutions with streamlined hardware.
- Secured network systems by establishing and enforcing access control policies.
- Planned and coordinated successful hardware upgrades/failure replacements for network.
- Asset management for each delivery station.
- Collaborating with third-party contractors.
- Participating in daily team meetings with Operations to make sure IT Service is maintained at highest standard.
IT Support Technician
PC World Romania
Romania
2012.11 - 2015.08
- Conducted effective IT support service training for approx. 50 employees, leading to improved operational efficiency.
- Implemented process improvement strategies to speed up ticket handling times.
- Harnessed new technology to reduce error rates.
- Used ticketing systems to effectively prioritise end-user issues, minimising equipment downtime.
- Troubleshot operating systems, hardware and software problems to identify root causes.
Education
Bachelor of Arts - Global Business and Entrepreneurship
Oxford Brookes University
Oxford, OXF 9 2023 -
IT Degree - IT
CompTIA A+
DoncasterNetworking Certification - Networking
CCNA Routing And Switching
LeedsSkills
- Network troubleshooting
- Cyber essentials policies
- MS Exchange
- Office 365
- Backup tools
- Remote access technology
- Active Directory
- Customer communication
- Switching protocols
- Network configuration
- Network engineering
- Security technologies
- Troubleshooting network issues
- Process development
Personal Information
Education
1 2018,Current
Languages
English
Romanian
Languages
6,6
Affiliations
- Reading self-development books
- Learning new technologies
References
References available upon request.
Timeline
Technical Support & Operations
Axel Johnson International - Certex UK
2024.09 - Current
IT Support Engineer
Amazon UK
2016.04 - 2023.05
IT Support Technician
PC World Romania
2012.11 - 2015.08
Bachelor of Arts - Global Business and Entrepreneurship
Oxford Brookes University
9 2023 -
IT Degree - IT
CompTIA A+
Networking Certification - Networking
CCNA Routing And Switching